What users are saying about
1 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Mobify

It is best to have one point of contact on your side to talk with the project producer/manager on Mobify's side. Schedule a weekly status call on your project if you are doing a full build or co-dev build and express any concerns or issues as soon as possible so there is more of a likelihood that you can get things fixed before your deadlines.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Pros

Mobify

  • Customer Support
  • Quick Turnaround
  • Cloud Solution
  • Great Project Managers and Producers
  • Expert Team members
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Cons

Mobify

  • More intuitive self-serve dashboard
  • More customer management features
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • There is room to improvement but nothing specific that I can mentioned at this point.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Likelihood to Renew

Mobify

Mobify 9.1
Based on 1 answer
I think their team is the most flexible when it comes to our account and tailoring our contract for our needs. They are able to use their knowledge to do user testing and create the best site for us. They also are able to understand the needs of different teams in our company from our CEO to our customer service reps and creating the best experience for our online customers.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

Mobify

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 2 answers
During the deployment and implementation phase of the project, ServiceNow experts were easy to reach, friendly and helpful at every step. As we've moved through the various stages of the project, we've used customization services and well as incident resolution with great success. The communication is always rapid, precise and courteous. We've never felt like the level of service changed from during the sales or "honeymoon" stage to our continued use. We are very impressed with the level of customer service and support that they continually provide.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mobify

No answers on this topic

ServiceNow Now Platform

When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, we were able to solve problems in a very easy and customized way, so it avoids buying a tool like Salesforce, where we need to adapt a lot to be able to use. The learning curve is faster and easy to use is excellent.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Return on Investment

Mobify

  • Increase mobile conversion
  • Significant bounce rate reduction on mobile
  • Higher average order values on mobile
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
  • Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.
Anonymous | TrustRadius Reviewer

Pricing Details

Mobify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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