Likelihood to Recommend For devices that require single-app mode (iOS) deployments are easy to manage. We are also able to control which OS features are available at a very granular level. What is often lacking are good guides illustrating how to implement certain features - for example, setting up single-app mode for the first time is not intuitive and should not require opening service requests with the helpdesk.
The tools for remote support require a lot of effort and have made implementation of this capability a financial decision instead of a technical one. By this I mean that it's better to request budget for professional services than to invest mine or my team's time, which makes it far less likely to get implemented. Things that cost money and require justifications to the finance team are disadvantaged from the word go.
Read full review Finding specific Cloud Vendor specific Cloud resource configuration, tags, network information and etc. is fairly easy to do. Cloud alert capabilities are pretty good and with proper knowledge top notch alerts can be created. Only downside I can think of is ease of use.
Read full review Pros MobileIron has a very easy to deploy architecture. We reviewed other products before making our business decision to deploy MobileIron, and one of the reasons we selected MobileIron was due to the ease of deployment, the low footprint, and the ease of configuration. MobileIron has a broad range of customizations and add-on products that make it an ideal product for a number of additional use cases. None of these use cases got business backing at BH Media, but Docs@Work and Apps@Work are two features that would make MobileIron an ideal tool for a customer who needs to allow BYOD or company devices the ability to access documents or applications without VPN. MobileIron is supported by a large number of devices and their operating systems. In a company which allows BYOD devices, you can't always control what device a user is going to bring in. MobileIron has support for older devices and OS versions and is also quick to adopt newer devices, so a new device isn't shut out in the cold waiting for a vendor to update their software. Read full review Vulnerability assessment using Twistlock Enhancing Security by scanning workload based on different Security standards and provide a compliance report CF template integration with CI/CD pipeline to identify any security issue before workload are deployed IAM/UEBA features additional to enchaining security posture Auto remediation Integration is simple and solution is supported on multiple cloud Customized dashboard/queries Read full review Cons Documentation is hard to find. Most of MobileIron's (MI) documentation can only be accessed through an MI account. This, in itself, is not a problem. The problem is locating specific information. Typically with other MDMs, a quick google search will point you to the location of the documentation within the official website. The way MI has their documentation locked down, I cannot find anything I'm looking for through a google search. Also, there were times documentation is locked by permissions and links provided by support are inaccessible to me due to these restrictions. Sales - The sales team can sometimes come off as not genuine. I understand the purpose of sales is to sell and make money for the company, but the approach sometimes feels artificial; they say they have to company's best interest in mind, but the push for a sell like a car salesman. Many of the automation options are not explicitly available into MobileIron Core. I have to use a special scripting language to make MI do the things I need it to do, such as automatically retire devices that have been inactive for 60 days. Read full review Real-time supports would be much appreciated. At the moment they have a third-party ticketing support tool, which can be replaced with real-time support, which can be provided to the user at the time of the issue. The user should be provided with all the learning material by the Palo Alto team at the time of license purchase. This would save a lot of users' time, which is taken up by research and finding the correct documents from the website. Themes can be introduced in the feature set, which would help the user customize the software as per their needs. Read full review Likelihood to Renew So far we have been very pleased with MobileIron and it has accomplished many of our goals. We are looking forward to continued improvements on Windows 8 platforms and Android PIM solutions. The only way that we would leave is if a solution came out that was better suited to work with Lotus Notes
Read full review Usability Its easy to use but if you want to do any advanced features download the pdf and go though it.
Read full review Support Rating I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy
Read full review Online Training It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it
Read full review Implementation Rating None, implementation went great
Read full review Alternatives Considered We've evaluated a number of other MDM solutions before finally deciding on MobileIron as our choice. These included AirWatch, Good, Citrix and IBM. None came close to the cost price point offered by MobileIron providing the same solutions. The initial setup/configuration was provided for free and training classes were exceptional. Other vendors did not offer the same level of support provided by MobileIron.
Read full review Our organization didn't consider any other tool, and so far we are pretty much satisfied with Prisma Cloud.
Read full review Return on Investment MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially. I believe MobileIron is more effective with Android devices than iOS. MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable. Read full review Investigation time is severely reduced Has potential to identify misconfigurations Hard to setup Read full review ScreenShots