What users are saying about
Top Rated
101 Ratings
Top Rated
101 Ratings
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Score 7.5 out of 100
7 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

MobileIron

For devices that require single-app mode (iOS) deployments are easy to manage. We are also able to control which OS features are available at a very granular level. What is often lacking are good guides illustrating how to implement certain features - for example, setting up single-app mode for the first time is not intuitive and should not require opening service requests with the helpdesk.
The tools for remote support require a lot of effort and have made implementation of this capability a financial decision instead of a technical one. By this I mean that it's better to request budget for professional services than to invest mine or my team's time, which makes it far less likely to get implemented. Things that cost money and require justifications to the finance team are disadvantaged from the word go.
Anonymous | TrustRadius Reviewer

Proofpoint Information Protection

Best suited for organizations that are dealing with high volumes of protected/personsal or financial information that must be kept secure
Anonymous | TrustRadius Reviewer

Pros

MobileIron

  • MobileIron has a very easy to deploy architecture. We reviewed other products before making our business decision to deploy MobileIron, and one of the reasons we selected MobileIron was due to the ease of deployment, the low footprint, and the ease of configuration.
  • MobileIron has a broad range of customizations and add-on products that make it an ideal product for a number of additional use cases. None of these use cases got business backing at BH Media, but Docs@Work and Apps@Work are two features that would make MobileIron an ideal tool for a customer who needs to allow BYOD or company devices the ability to access documents or applications without VPN.
  • MobileIron is supported by a large number of devices and their operating systems. In a company which allows BYOD devices, you can't always control what device a user is going to bring in. MobileIron has support for older devices and OS versions and is also quick to adopt newer devices, so a new device isn't shut out in the cold waiting for a vendor to update their software.
Matt Segreto | TrustRadius Reviewer

Proofpoint Information Protection

  • User administration is very intuitive and simple.
  • Rules are quickly implemented allowing solid email incidence response.
  • Enterprise support is spectacular offering to go above and beyond whenever necessary.
Anonymous | TrustRadius Reviewer

Cons

MobileIron

  • Documentation is hard to find. Most of MobileIron's (MI) documentation can only be accessed through an MI account. This, in itself, is not a problem. The problem is locating specific information. Typically with other MDMs, a quick google search will point you to the location of the documentation within the official website. The way MI has their documentation locked down, I cannot find anything I'm looking for through a google search. Also, there were times documentation is locked by permissions and links provided by support are inaccessible to me due to these restrictions.
  • Sales - The sales team can sometimes come off as not genuine. I understand the purpose of sales is to sell and make money for the company, but the approach sometimes feels artificial; they say they have to company's best interest in mind, but the push for a sell like a car salesman.
  • Many of the automation options are not explicitly available into MobileIron Core. I have to use a special scripting language to make MI do the things I need it to do, such as automatically retire devices that have been inactive for 60 days.
Anonymous | TrustRadius Reviewer

Proofpoint Information Protection

  • Continue to improve on the receiving side when the message is delivered through the system
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MobileIron

MobileIron 10.0
Based on 15 answers
So far we have been very pleased with MobileIron and it has accomplished many of our goals. We are looking forward to continued improvements on Windows 8 platforms and Android PIM solutions. The only way that we would leave is if a solution came out that was better suited to work with Lotus Notes
Chris Powell | TrustRadius Reviewer

Proofpoint Information Protection

No score
No answers yet
No answers on this topic

Usability

MobileIron

MobileIron 5.0
Based on 1 answer
Its easy to use but if you want to do any advanced features download the pdf and go though it.
Noel Adams | TrustRadius Reviewer

Proofpoint Information Protection

No score
No answers yet
No answers on this topic

Support Rating

MobileIron

MobileIron 9.0
Based on 7 answers
I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy
Dylan Taylor | TrustRadius Reviewer

Proofpoint Information Protection

No score
No answers yet
No answers on this topic

Online Training

MobileIron

MobileIron 10.0
Based on 1 answer
It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it
Dylan Taylor | TrustRadius Reviewer

Proofpoint Information Protection

No score
No answers yet
No answers on this topic

Implementation Rating

MobileIron

MobileIron 10.0
Based on 1 answer
None, implementation went great
Noel Adams | TrustRadius Reviewer

Proofpoint Information Protection

No score
No answers yet
No answers on this topic

Alternatives Considered

MobileIron

We've evaluated a number of other MDM solutions before finally deciding on MobileIron as our choice. These included AirWatch, Good, Citrix and IBM. None came close to the cost price point offered by MobileIron providing the same solutions. The initial setup/configuration was provided for free and training classes were exceptional. Other vendors did not offer the same level of support provided by MobileIron.
William Pavlock | TrustRadius Reviewer

Proofpoint Information Protection

No answers on this topic

Return on Investment

MobileIron

  • MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially.
  • I believe MobileIron is more effective with Android devices than iOS.
  • MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable.
Anonymous | TrustRadius Reviewer

Proofpoint Information Protection

  • Stronger security posture.
  • Able to quickly respond to SPAM/Phishing campaigns.
  • Business is more adaptive and agile in the security space.
Anonymous | TrustRadius Reviewer

Pricing Details

MobileIron

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Proofpoint Information Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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