What users are saying about
6 Ratings
3 Ratings
6 Ratings
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Score 6.1 out of 100
3 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

MobileMonkey

MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
Anonymous | TrustRadius Reviewer

XOR

As we face this unprecedented, difficult time during the daily challenge being on the front line of the pandemic, we are very short of staff. XOR implemented new features that are helping us to communicate more efficiently, especially with less qualified personnel, which is what we need in our days to overcome this crisis (that are on constant flow). The software is very easy to use. Being fully automated, it is saving a lot of time for us and the customer support always has been very helpful.
Anonymous | TrustRadius Reviewer

Pros

MobileMonkey

  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

XOR

  • High level of encryption.
  • The software is working autonomously.
  • Perfect integration with the calendar.
Anonymous | TrustRadius Reviewer

Cons

MobileMonkey

  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
Anonymous | TrustRadius Reviewer

XOR

  • Had to change how we interacted with current job search software, but we'll get used to it. That's the point.
Vanessa Alisson | TrustRadius Reviewer

Support Rating

MobileMonkey

MobileMonkey 5.6
Based on 2 answers
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

XOR

XOR 8.8
Based on 3 answers
The customer service is very responsive and always helpful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MobileMonkey

MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
Anonymous | TrustRadius Reviewer

XOR

Anonymous | TrustRadius Reviewer

Return on Investment

MobileMonkey

  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
Anonymous | TrustRadius Reviewer

XOR

  • We used to convert about 1.8% of our candidates into employees, but with XOR automating our screening and scheduling, we have been able to increase that to closer to 10%.
Vanessa Alisson | TrustRadius Reviewer

Pricing Details

MobileMonkey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

XOR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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