Modern Hire (discontinued) vs. Symphony Talent, now with SmashFlyX

I've been a recruiter for more than 20 years, and I simply can't imagine working without Modern Hire at this point. Modern Hire has greatly increased my efficiency, leaving me more time to build relationships with candidates and hiring leaders. I can focus more on the consultative part of my position as opposed to spending time on administrative functions that Modern Hire easily handles.

Incentivized

I think all organizations both small and large could benefit from Symphony Talent. It is a must to have a recruitment marketing platform these days given it's a job-seekers market. It is more important today more than ever to capture and nurture leads for your organization and keep them updated on jobs and things happening related to the culture of your organization. Organizations with less than 100 people may be able to get away without it

Incentivized

• Allows prospective candidates to prepare for and submit recorded responses to established interview questions when it is most-convenient for their schedule (without having to take time off fro their current job, skip lunch, etc.).
• Modern Hire [formerly Montage] offers the ability to conduct both recorded and live video interviewing, allowing the flexibility to adopt whatever approach best fits the culture of the organization, the specific role, etc. We are finding that recorded interviews are terrific for initial or screening, and are great to then share with a hiring manager if there needs to be any calibration between s/he & HR/Talent Acquisition. The live interviews allow us to conduct interviews with candidates who may be applying from outside reasonable driving distance to the nearest Caravan Health office, while still providing an ability to observe important nonverbal cues of candidates.
• Customer support is strong, even offering a "concierge service" which is basically like having an extension of our IT department on the line/logged-in with us to ensure there are no technical issues during the interview.

Incentivized

• Ability to track candidates engagements with requisitions
• Personalized email campaigns
• Ability to post requisitions in different job sites
• Easy to integrate other systems with SmashFly
• Talent Network Forms

Incentivized

• The customization of Modern Hire is minimal, hence, more challenging.
• The cost of Modern Hire is outrageous.
• Other recruitment and hiring options are credible.

Incentivized

• Moving candidates through steps can seem very clunky. When I first started using the software, I was turned off because it seemed to be a little redundant.

Incentivized

I would revert to my previous answer where it has been an amazing support to our business speed, scalability, and support. My main concern has been data integrity which can affect and has affected our client relations.

Incentivized

I believe SmashFly does a great job supporting their system and staying involved with their clients. Everything in the system is basically a workflow so you can create them or reachout to support for help

Incentivized

Modern Hire is comparable to all and [does not need] to [be] downloaded, [which adds] convenience. Modern Hire is our company-sponsored platform so I would not be able to select which platform the company uses.

Incentivized

It was like night and day. Success Factors had horrible customer service and we had very limited control over the platform. When we transitioned to SmashFly, their customer service was excellent and we had complete control over the system to make any changes we needed quickly. The technical support with SmashFly is also one of the best I've seen in the business. Their turnaround time is pretty quick when compared to others

Incentivized

• Timing out of interview
• Dial in code does not always work, has said invalid at times
• Constant need to log into platform, times out too soon

Incentivized

• From what I've heard, recruiters have noticed a big upswing in candidate response rate, which of course, leads to increased rates of hire.
• Some recruiters are reluctant to use smashfly because they think they're doing double effort.

Incentivized