2 Ratings
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Score 8.2 out of 100
14 Ratings
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Score 8 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Brand Embassy, now part of NICE inContact CXone

Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).
Milko Aritonoski | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Brand Embassy, now part of NICE inContact CXone
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Expert directory
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Subscription-based notifications
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Brand Embassy, now part of NICE inContact CXone
Ticket creation and submission
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Ticket response
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone

Self Help Community

Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
External knowledge base
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Internal knowledge base
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone

Multi-Channel Help

Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Customer portal
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Social integration
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Email support
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone
Help Desk CRM integration
Mojo Helpdesk
10.0
Brand Embassy, now part of NICE inContact CXone

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Brand Embassy, now part of NICE inContact CXone

  • Social CRM: we appreciate this tool, because we focus on influencers a lot these days. It is important to know the person we are communicating with so we can prioritize who are we going to answer first. Influencers can cause passionate discussion and thanks to Brand Embassy we can quickly respond to them. Therefore we mark influencers in our social CRM. We also appreciate the fact that our online care team knows what the person has been dealing with lately.
  • Analysis: our colleagues sometimes want to know how their product is doing and what people say about it on social media and how much is it discussed. Thanks to Brand Embassy we can generate a simple overview of the amount of questions and comments about specific product according to our tags.
  • Simplicity: we prefer simple, yet effective tools, which Brand Embassy surely is. Our social care team does not have to switch between channels and social networks which increases their effectiveness. We also appreciate that our team can see any discussion about O2 wherever on the web, which is very useful for us as we enter the world of sport games, football and hockey. That causes passionate discussions on sport pages and online media outlets.
Pavla Šedivá | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Brand Embassy, now part of NICE inContact CXone

  • In terms of reports that we get from Brand Embassy, it would be great to have information about the number of cases, or conversations that we have with our customers. At the moment, we have just info about number of interactions and the total workload.
  • There are options to tag every conversation, in order to track why our customers contact us. Their tag menu is a bit too small, it would be great if it was larger.
Milica Isailovic | TrustRadius Reviewer

Likelihood to Renew

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Brand Embassy, now part of NICE inContact CXone

Brand Embassy, now part of NICE inContact CXone 7.7
Based on 5 answers
I still use the platform:- its use is customer friendly- improves and speed up customer care on SM - improves speed and quality of internal processes/communication- monitor/measure all valuable metrics
Michaela Havelková | TrustRadius Reviewer

Support Rating

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Brand Embassy, now part of NICE inContact CXone

Brand Embassy, now part of NICE inContact CXone 9.1
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
Milko Aritonoski | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Brand Embassy, now part of NICE inContact CXone

Generally I don't see huge differences between social CRM tools - it's mainly in the details of how well it's implemented and connected to your channels. For example other tools cannot easily process non-standard channels like custom made forums or have a e-mail based ticketing for private follow ups. Brand Embassy shines in this area.
Dušan Šimonovič | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Brand Embassy, now part of NICE inContact CXone

  • + We can fully monitor every mention of our brand.
  • + We are able to respond faster and more accurately (thanks to customer history)
  • + As more employees can work all at once, we can solve more posts from different sources immediately.
Ondřej Ullmann | TrustRadius Reviewer

Screenshots

Brand Embassy, now part of NICE inContact CXone

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Brand Embassy, now part of NICE inContact CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Brand Embassy, now part of NICE inContact CXone Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
Brand Embassy, now part of NICE inContact CXone
7.5

Likelihood to Renew

Mojo Helpdesk
Brand Embassy, now part of NICE inContact CXone
7.7

Reliability and Availability

Mojo Helpdesk
Brand Embassy, now part of NICE inContact CXone
8.2

Support Rating

Mojo Helpdesk
Brand Embassy, now part of NICE inContact CXone
9.1

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