What users are saying about
2 Ratings
51 Ratings
2 Ratings
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Score 8.2 out of 100
51 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Zoho Desk

It is great for managing general queries, or where all queries independent of the client are similar. If each client needs a specific layout, this might not be a right fit. It is best suited for customer service, maybe project management as well. It works well with different departments independent of each other as well
María Fernanda Cruz | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Mojo Helpdesk
9.8
Zoho Desk
10.0
Organize and prioritize service tickets
Mojo Helpdesk
10.0
Zoho Desk
10.0
Expert directory
Mojo Helpdesk
10.0
Zoho Desk
10.0
Subscription-based notifications
Mojo Helpdesk
10.0
Zoho Desk
10.0
ITSM collaboration and documentation
Mojo Helpdesk
9.0
Zoho Desk
10.0
Ticket creation and submission
Mojo Helpdesk
10.0
Zoho Desk
10.0
Ticket response
Mojo Helpdesk
10.0
Zoho Desk
10.0

Self Help Community

Mojo Helpdesk
10.0
Zoho Desk
10.0
External knowledge base
Mojo Helpdesk
10.0
Zoho Desk
10.0
Internal knowledge base
Mojo Helpdesk
10.0
Zoho Desk
10.0

Multi-Channel Help

Mojo Helpdesk
10.0
Zoho Desk
10.0
Customer portal
Mojo Helpdesk
10.0
Zoho Desk
10.0
Social integration
Mojo Helpdesk
10.0
Zoho Desk
Email support
Mojo Helpdesk
10.0
Zoho Desk
10.0
Help Desk CRM integration
Mojo Helpdesk
10.0
Zoho Desk
10.0

Pros

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • Give a basic ticketing platform to resolve queries received through the platform, email, or embedded forms.
  • User-friendly dashboard, which shows all the tickets' statuses.
  • We can embed support form in our websites to get queries.
  • Zoho Desk also supports a basic knowledge-base, which helps us to create FAQs.
  • Connecting with a social network like Facebook.
Anonymous | TrustRadius Reviewer

Cons

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • Integration with email is not the smoothest
  • Escalation rules take into account weekends but not holidays
  • Reports can be a bit confusing
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Zoho Desk

Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and it was incredibly difficult. Zoho Desk was much faster, even though there wasn’t much of a filter to use.
Leonard Johnson | TrustRadius Reviewer

Return on Investment

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Zoho Desk

  • It helped to reduce company's reponse time by letting employees when a new comunication started and who will handle it.
  • It helped to maintain private conversation between organization members to organize what to reply and do for customers.
  • Increased productivity by task assignment and keeping track of the organization data/processes
Miguel Useche | TrustRadius Reviewer

Screenshots

Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Desk Editions & Modules

Edition
Free$0
Professional$122
Enterprise$252
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Mojo Helpdesk
9.0
Zoho Desk
7.6

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