What users are saying about
4 Ratings
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Top Rated
141 Ratings
4 Ratings
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Score 9.2 out of 100

Sprinklr Modern Engagement

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

MomentFeed

It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

MomentFeed
Sprinklr Modern Engagement
7.4
Boolean keyword searches
MomentFeed
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
MomentFeed
Sprinklr Modern Engagement
7.3
Sentiment analysis
MomentFeed
Sprinklr Modern Engagement
6.7
Broad channel coverage
MomentFeed
Sprinklr Modern Engagement
8.1

Publishing

MomentFeed
Sprinklr Modern Engagement
7.2
Content planning and scheduling
MomentFeed
Sprinklr Modern Engagement
8.3
Audience targeting
MomentFeed
Sprinklr Modern Engagement
6.8
Content optimization
MomentFeed
Sprinklr Modern Engagement
6.8
Workflow management
MomentFeed
Sprinklr Modern Engagement
6.9

Engagement

MomentFeed
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
MomentFeed
Sprinklr Modern Engagement
8.0
Customer interaction histories
MomentFeed
Sprinklr Modern Engagement
7.3
Bulk actions
MomentFeed
Sprinklr Modern Engagement
7.2

Marketing

MomentFeed
Sprinklr Modern Engagement
7.3
Lead generation
MomentFeed
Sprinklr Modern Engagement
6.5
Content marketing
MomentFeed
Sprinklr Modern Engagement
8.2
Paid media management
MomentFeed
Sprinklr Modern Engagement
6.7
Campaigns and promotions
MomentFeed
Sprinklr Modern Engagement
7.8

Channel coverage/integration

MomentFeed
Sprinklr Modern Engagement
7.6
Twitter
MomentFeed
Sprinklr Modern Engagement
8.5
Facebook
MomentFeed
Sprinklr Modern Engagement
8.4
LinkedIn
MomentFeed
Sprinklr Modern Engagement
7.7
Google+
MomentFeed
Sprinklr Modern Engagement
7.6
Instagram
MomentFeed
Sprinklr Modern Engagement
6.5
Pinterest
MomentFeed
Sprinklr Modern Engagement
7.4
YouTube
MomentFeed
Sprinklr Modern Engagement
7.1

Reporting/analytics

MomentFeed
Sprinklr Modern Engagement
8.4
Campaign success analytics
MomentFeed
Sprinklr Modern Engagement
8.6
Real-time tracking
MomentFeed
Sprinklr Modern Engagement
8.4
Competitor analysis
MomentFeed
Sprinklr Modern Engagement
8.2

Account management

MomentFeed
Sprinklr Modern Engagement
7.0
Role-based user permissions & privileges
MomentFeed
Sprinklr Modern Engagement
7.4
Mobile access
MomentFeed
Sprinklr Modern Engagement
6.6

Pros

MomentFeed

  • Central platform format - great for multi-unit brands.
  • Versatile when using for multiple pages and corresponding channels.
Kevin Holifield | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

MomentFeed

  • More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.
  • Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.
  • Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

MomentFeed

MomentFeed 10.0
Based on 1 answer
Support has been perfect. This company has an awesome culture as well
Kevin Holifield | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.4
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

MomentFeed

I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

MomentFeed

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

MomentFeed

  • Increased star-ratings=increase in click-thru rates.
  • Increased star-ratings=increase in sales.
Kevin Holifield | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Pricing Details

MomentFeed

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MomentFeed
9.3
Sprinklr Modern Engagement
7.5

Likelihood to Renew

MomentFeed
Sprinklr Modern Engagement
8.5

Usability

MomentFeed
Sprinklr Modern Engagement
8.0

Reliability and Availability

MomentFeed
Sprinklr Modern Engagement
9.1

Performance

MomentFeed
Sprinklr Modern Engagement
8.2

Support Rating

MomentFeed
10.0
Sprinklr Modern Engagement
6.4

In-Person Training

MomentFeed
Sprinklr Modern Engagement
7.0

Online Training

MomentFeed
Sprinklr Modern Engagement
8.4

Implementation Rating

MomentFeed
Sprinklr Modern Engagement
9.0

Scalability

MomentFeed
Sprinklr Modern Engagement
8.2

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