What users are saying about
4 Ratings
3 Ratings
4 Ratings
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Score 9.2 out of 100
3 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

MomentFeed

It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.
Anonymous | TrustRadius Reviewer

Trumpia

Trumpia is very good for a small to mid-size company that sends out texts 1 to 2 times a month. If you are large organization, have a lot of email records and/or send out texts very frequently throughout the month Trumpia may not be the most cost effective option. In that case it might be better to explore whether or not your CRM has text message functionality and see how that compares to Trumpia
Megan Sullivan | TrustRadius Reviewer

Pros

MomentFeed

  • Central platform format - great for multi-unit brands.
  • Versatile when using for multiple pages and corresponding channels.
Kevin Holifield | TrustRadius Reviewer

Trumpia

  • It seamlessly blends various channels to reach customers.
  • It provides a single umbrella to build customer profiles.
  • It is simple and easy to use!
Andrew Bochantin | TrustRadius Reviewer

Cons

MomentFeed

  • More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.
  • Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.
  • Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.
Anonymous | TrustRadius Reviewer

Trumpia

  • It would be great if Trumpia could have a feature that would send opt ins directly to the email address associated with your account.
  • It would be great if the API functionality of Trumpia was easier to set up with your CRM.
  • If your organization is sending out more than 1-2 texts per month to a large list it could become very expensive.
Megan Sullivan | TrustRadius Reviewer

Likelihood to Renew

MomentFeed

No score
No answers yet
No answers on this topic

Trumpia

Trumpia 10.0
Based on 1 answer
It is easy to use and I am now familiar with the platform
Andrew Bochantin | TrustRadius Reviewer

Support Rating

MomentFeed

MomentFeed 10.0
Based on 1 answer
Support has been perfect. This company has an awesome culture as well
Kevin Holifield | TrustRadius Reviewer

Trumpia

No score
No answers yet
No answers on this topic

Alternatives Considered

MomentFeed

I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.
Anonymous | TrustRadius Reviewer

Trumpia

We have only used Trumpia since we began sending out promotional text messages back in 2016. We have been very happy with Trumpia therefore we have not had to explore any other providers. The only other option that we may explore in the future is sending out promotional texts messages directly through our CRM and see how that works
Megan Sullivan | TrustRadius Reviewer

Return on Investment

MomentFeed

  • Increased star-ratings=increase in click-thru rates.
  • Increased star-ratings=increase in sales.
Kevin Holifield | TrustRadius Reviewer

Trumpia

  • Increased sales by more than 60%
  • Helped cement our mobile presence in the marketplace.
Andrew Bochantin | TrustRadius Reviewer

Pricing Details

MomentFeed

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trumpia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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