What users are saying about
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Top Rated
192 Ratings
15 Ratings

monday.com

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Top Rated
192 Ratings
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Score 8.5 out of 100
15 Ratings
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Score 8 out of 100

Likelihood to Recommend

monday.com

I enjoy the ease of use of the system from logging in to inputting your information. The ability to be able to tag an employee if they are waiting on a task to be completed is a nice function. Previously we were tracking this in excel and only one person could be in the checklist at a time without causing errors. With Monday.com, multiple users can be in the checklist at any given time with no issues.
Brian Goldrick | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is amazingly flexible to your business model. For example, in addition to tracking movement of leads through your sales pipeline, Pipeliner CRM can be used to track internal processes, like RFQ and RFPs through your organization. It's highly adaptable across your organization.
Babette Ten Haken | TrustRadius Reviewer

Feature Rating Comparison

Project Management

monday.com
8.2
Pipeliner CRM
Task Management
monday.com
9.2
Pipeliner CRM
Resource Management
monday.com
8.3
Pipeliner CRM
Gantt Charts
monday.com
8.3
Pipeliner CRM
Scheduling
monday.com
8.1
Pipeliner CRM
Workflow Automation
monday.com
8.0
Pipeliner CRM
Team Collaboration
monday.com
9.1
Pipeliner CRM
Support for Agile Methodology
monday.com
8.0
Pipeliner CRM
Support for Waterfall Methodology
monday.com
7.0
Pipeliner CRM
Document Management
monday.com
7.7
Pipeliner CRM
Email integration
monday.com
7.9
Pipeliner CRM
Mobile Access
monday.com
7.9
Pipeliner CRM
Timesheet Tracking
monday.com
8.1
Pipeliner CRM
Change request and Case Management
monday.com
8.3
Pipeliner CRM

Professional Services Automation

monday.com
8.1
Pipeliner CRM
Quotes/estimates
monday.com
8.2
Pipeliner CRM
Project & financial reporting
monday.com
8.0
Pipeliner CRM

Sales Force Automation

monday.com
Pipeliner CRM
8.4
Customer data management / contact management
monday.com
Pipeliner CRM
8.6
Workflow management
monday.com
Pipeliner CRM
7.6
Territory management
monday.com
Pipeliner CRM
8.1
Opportunity management
monday.com
Pipeliner CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
monday.com
Pipeliner CRM
8.3
Contract management
monday.com
Pipeliner CRM
7.6
Quote & order management
monday.com
Pipeliner CRM
9.6
Interaction tracking
monday.com
Pipeliner CRM
7.7
Channel / partner relationship management
monday.com
Pipeliner CRM
8.6

Customer Service & Support

monday.com
Pipeliner CRM
9.3
Case management
monday.com
Pipeliner CRM
9.1
Call center management
monday.com
Pipeliner CRM
9.1
Help desk management
monday.com
Pipeliner CRM
9.6

Marketing Automation

monday.com
Pipeliner CRM
8.0
Lead management
monday.com
Pipeliner CRM
7.9
Email marketing
monday.com
Pipeliner CRM
8.2

CRM Project Management

monday.com
Pipeliner CRM
8.6
Task management
monday.com
Pipeliner CRM
7.9
Billing and invoicing management
monday.com
Pipeliner CRM
9.1
Reporting
monday.com
Pipeliner CRM
8.8

CRM Reporting & Analytics

monday.com
Pipeliner CRM
8.7
Forecasting
monday.com
Pipeliner CRM
8.8
Pipeline visualization
monday.com
Pipeliner CRM
9.0
Customizable reports
monday.com
Pipeliner CRM
8.4

Customization

monday.com
Pipeliner CRM
8.4
Custom fields
monday.com
Pipeliner CRM
8.6
Custom objects
monday.com
Pipeliner CRM
8.0
Scripting environment
monday.com
Pipeliner CRM
9.1
API for custom integration
monday.com
Pipeliner CRM
7.9

Security

monday.com
Pipeliner CRM
8.2
Single sign-on capability
monday.com
Pipeliner CRM
8.3
Role-based user permissions
monday.com
Pipeliner CRM
8.1

Social CRM

monday.com
Pipeliner CRM
8.1
Social data
monday.com
Pipeliner CRM
7.9
Social engagement
monday.com
Pipeliner CRM
8.2

Integrations with 3rd-party Software

monday.com
Pipeliner CRM
8.6
Marketing automation
monday.com
Pipeliner CRM
8.1
Compensation management
monday.com
Pipeliner CRM
9.1

Platform

monday.com
Pipeliner CRM
8.9
Mobile access
monday.com
Pipeliner CRM
8.9

Pros

monday.com

  • Easily move columns and rows to customize your view.
  • Easily update progress status with the click of a button, and assign a task owner.
  • The bright color coding makes it easy to visually organize information and track progress at a glance.
Nichole Pelaez | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

monday.com

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
Karen Mulford | TrustRadius Reviewer

Pipeliner CRM

  • Pipeliner CRM needs to create a video chat room where you can see exactly where your employee is working in the field.
  • Pipeliner CRM needs to integrate a command where a user can use his voice to command what he wants.
Simon Tarh | TrustRadius Reviewer

Likelihood to Renew

monday.com

monday.com 9.4
Based on 2 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Usability

monday.com

monday.com 8.9
Based on 6 answers
The UI makes the app feel like it is a less capable system, most controls and interfaces seem unprofessional.Several features make no impact on my workflow, namely the inbox. Some of the UI elements take more screen real estate than they need. The sidebar for example: I'm on a project with 5 boards and I really don't think an entire sidebar is needed to display those, I usually collapse the sidebar because it gets in my way.The task detail view is also a bit odd to me. The only relevant information on it is the task title, but if you want to know the status, ID, author, or anything else about a task you will have to go back to the board view because the detailed view won't have those fields available.
Hernán Silva | TrustRadius Reviewer

Pipeliner CRM

No score
No answers yet
No answers on this topic

Support Rating

monday.com

monday.com 7.9
Based on 29 answers
We didn't actively ask for support for monday.com, but they had automated emails with tools and things for us to consider as we started monday.com. Other than that, I wouldn't be able to speak into the overall support of monday.com. They weren't really proactive during the trial period, but rather were trying to get me to sign up for a monthly plan.
Brian Chung | TrustRadius Reviewer

Pipeliner CRM

No score
No answers yet
No answers on this topic

Implementation Rating

monday.com

monday.com 9.4
Based on 2 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Pipeliner CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

monday.com

ClickUp is a competitor but Monday's design is much better and user experience is superior. Also, export functions are a class above those of ClickUp. Asana is trying to compete with a lot more project management apps by picking the best features and making them available to users. In this regard, it is somewhat better than Monday and can perform most if not all the functions of Monday but it comes down to personal preference and pricing in the end.
Nathan Sichilongo | TrustRadius Reviewer

Pipeliner CRM

It is better than Pipedrive since its features are more advanced than Pipedrive. Pipeliner has a better mobile app and its features are great to use.
Hamza Naeem | TrustRadius Reviewer

Return on Investment

monday.com

  • I truly live in Monday.com. It's the first thing I look at when I start my day, even before emails.
  • It helps me stay organized and the rest of my team stay organized and in the loop
  • no negatives so far
Jen Sheppard | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$51
Standard$81
Pro$121
Enterprise$241
  1. per user
Additional Pricing Details
Yearly plan: Save 18% Two yearly plan: 32% Monthly plan also available

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

monday.com
8.4
Pipeliner CRM
8.3

Likelihood to Renew

monday.com
9.4
Pipeliner CRM
9.1

Usability

monday.com
8.9
Pipeliner CRM

Support Rating

monday.com
7.9
Pipeliner CRM

Implementation Rating

monday.com
9.4
Pipeliner CRM

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