Overview
ProductRatingMost Used ByProduct SummaryStarting Price
monday.com
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.
$0
Contact us
Second CRM
Score 0.0 out of 10
N/A
Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale. Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support.N/A
Pricing
monday.comSecond CRM
Editions & Modules
Enterprise
$0
Contact us
Basic
$9
per user
Standard
$12
per user
Pro
$19
per user
No answers on this topic
Offerings
Pricing Offerings
monday.comSecond CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsYearly plan: Save 18% Monthly plan also availableMultiple editions available starting from US$24 per user per month. Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts; however the first payment is for a minimum of six months. The vendor offers a discount for those who choose to pay for a year in advance.
More Pricing Information
Community Pulse
monday.comSecond CRM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
monday.comSecond CRM
Project Management
Comparison of Project Management features of Product A and Product B
monday.com
7.9
2195 Ratings
5% above category average
Second CRM
-
Ratings
Task Management8.92182 Ratings00 Ratings
Resource Management8.11861 Ratings00 Ratings
Gantt Charts7.51268 Ratings00 Ratings
Scheduling8.21822 Ratings00 Ratings
Workflow Automation8.31896 Ratings00 Ratings
Team Collaboration9.12140 Ratings00 Ratings
Support for Agile Methodology8.01130 Ratings00 Ratings
Support for Waterfall Methodology7.01 Ratings00 Ratings
Document Management7.51763 Ratings00 Ratings
Email integration7.81577 Ratings00 Ratings
Mobile Access7.81745 Ratings00 Ratings
Timesheet Tracking7.51019 Ratings00 Ratings
Change request and Case Management7.91131 Ratings00 Ratings
Budget and Expense Management7.71007 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
monday.com
7.4
984 Ratings
0% below category average
Second CRM
-
Ratings
Quotes/estimates7.7656 Ratings00 Ratings
Project & financial reporting7.5868 Ratings00 Ratings
Integration with accounting software7.1486 Ratings00 Ratings
Best Alternatives
monday.comSecond CRM
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
monday.comSecond CRM
Likelihood to Recommend
8.7
(2200 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(31 ratings)
-
(0 ratings)
Usability
8.6
(2128 ratings)
-
(0 ratings)
Availability
8.3
(8 ratings)
-
(0 ratings)
Performance
8.5
(8 ratings)
-
(0 ratings)
Support Rating
8.3
(1860 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
9.1
(4 ratings)
-
(0 ratings)
Implementation Rating
8.9
(7 ratings)
-
(0 ratings)
Configurability
8.4
(6 ratings)
-
(0 ratings)
Ease of integration
8.4
(6 ratings)
-
(0 ratings)
Product Scalability
7.2
(8 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(6 ratings)
-
(0 ratings)
Vendor pre-sale
8.6
(6 ratings)
-
(0 ratings)
User Testimonials
monday.comSecond CRM
Likelihood to Recommend
monday.com
For content marketers, I would 100% recommend Monday.com. Applications like Trello are OK for basic tasks, but I think Monday is superior when you're running campaigns alongside regular content plus ad-hoc tasks (or have more than one product to market). I can see it working well for different scenarios, like sales, customer service, and finance, but I can only speak for my industry.
Read full review
Soft Solvers Solutions
No answers on this topic
Pros
monday.com
  • I love that I can color-code sections/folders (I love color-coding!)
  • I love that I can automate the majority of things on Monday
  • I love the support I'm able to get when I don't know how to do something specific, I set up a call and get tips/tricks on how to accomplish what I'm wanting
Read full review
Soft Solvers Solutions
No answers on this topic
Cons
monday.com
  • The billing model is awful for small businesses! monday.com makes you feel like they are doing you a favour. You literally pay for seats you don't use. The billing model should be a per seat model!
  • There are too many addons from monday.com and 3rd party vendors that you have to pay for. The value of those addons is debatable are often rebuildable outside of monday.com in a single use spreadsheet (which pay monthly for an addon that you only need to use once in a while?) or organisations are already using something else in their tech stack for that addon.
Read full review
Soft Solvers Solutions
No answers on this topic
Likelihood to Renew
monday.com
Teams involved in content creation, such as marketing or editorial teams, could use monday.com to manage the entire content lifecycle. Boards might track content ideas, assignments, drafts, reviews, approvals, and publication schedules, helping teams collaborate and keep content production on track.
Read full review
Soft Solvers Solutions
No answers on this topic
Usability
monday.com
monday.com enables quick creation of a basic project plan. In our office, we don't need a big, expensive Project Management System. We need a simpler, human-usable Work Management System. Most recently, monday.com added the four Predecessor Types to their Dependency feature. FS, SF, SS, FF are now part of monday.com's Dependency offering. This was my most-needed update, and monday.com provided it! I appreciate monday.com's rich library of Templates. However, my preference is to duplicate a useful project/board, then update it for my next project.
Read full review
Soft Solvers Solutions
No answers on this topic
Reliability and Availability
monday.com
There have only been 2 instances in the past year where monday.com was down.
Read full review
Soft Solvers Solutions
No answers on this topic
Performance
monday.com
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
Read full review
Soft Solvers Solutions
No answers on this topic
Support Rating
monday.com
Our CSM, Jonathan is AMAZING! He was only introduced to us a few months ago, and we've has fairly limited interactions so far, but he's an absolute legend! He seeks to understand our problems, workflows, etc. and carefully considers a positive outcome for us within the system's capabilities. He's a wealth of knowledge and we're really lucky to have him
Read full review
Soft Solvers Solutions
No answers on this topic
Online Training
monday.com
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
Read full review
Soft Solvers Solutions
No answers on this topic
Implementation Rating
monday.com
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Read full review
Soft Solvers Solutions
No answers on this topic
Alternatives Considered
monday.com
We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Read full review
Soft Solvers Solutions
No answers on this topic
Scalability
monday.com
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
Read full review
Soft Solvers Solutions
No answers on this topic
Return on Investment
monday.com
  • My favourite example? We used it to take a failed start-up, one where the prime investor was considering pulling out - to being a listed business (EURONEXT) within 18 months. That business now has a market cap at around $200m.
  • Turnaround of a struggling health tech venture that was buried under endless spreadsheets by its investors - from loss-making to £2M EBITDA in two -years.
  • Offshoring - Through the adoption of Monday as a key workstream management tool (moving off JIRA) we were able to reduce resource costs by over £2m per annum, without any change in efficiency or quality.
Read full review
Soft Solvers Solutions
No answers on this topic
ScreenShots

monday.com Screenshots

Screenshot of Work OSScreenshot of Ready-Made TemplatesScreenshot of MobileScreenshot of Visual BoardsScreenshot of Real-time NotificationsScreenshot of Automations

Second CRM Screenshots

Screenshot of Complete view of customers, including activity history, key contacts, customer communications, and internal account discussions.Screenshot of Insight through every case, from every customer, every time from multiple support channels.Screenshot of Dashboards offer a real-time picture of business at a glance.Screenshot of Schedule, share, track and follow-up events and to-dos.Screenshot of Complete view of customers, including activity history, key contacts, customer communications, and internal account discussions.