MoSo vs. SoDash (discontinued)

MoSo was a fairly outdated software. However, we may have needed to upgrade to the newest version in order to continue with them which may be the reason that my experience, overall, was not a positive one. At the end of the relationship, the MoSo team became unresponsive with regard to questions about what we were being charged for the service and how deposits were being utilized

Incentivized

SoDash is excellent for businesses that get a high volume of customer service inquiries via social media, whether it be from one platform or many. It takes in data from Twitter, Facebook, LinkedIn, Instagram, Google, Pinterest, Flickr, blogs around the web, and lots of others. It is equally suited for a startup with a small customer service department, or an older company with a large customer service department. The software allows customer service agents to attach comments/notes to each customer that other agents can see.

Incentivized

• Invoices across multiple entities
• Adds products to invoices easily through the user interface
• Adds and cancels customer access

Incentivized

• SoDash covers more social media sources than any other tool on the market.
• SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily.
• SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are.
• SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background.

Incentivized

• No ability to load information. Everything had to be done manually
• Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
• Invoicing was very ugly

Incentivized

• The 14 day free trial was not fully functional, so I was not able to demo all its features.

Incentivized

We ended up moving away from MoSo to Sage Intacct, in which we had a much better experience with the invoicing process and the flexibility. I do not recall what other products were evaluated instead of MoSo during the initial buying decision process, but one of the key drivers for purchasing the software was the ability to cross locations

Incentivized

We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition.

Incentivized

• Positive in invoicing one customer across multiple locations
• Negative Customer Service experience
• Negative Ability to Scale

Incentivized

• It allows one customer service agent to do the work of two.

Incentivized