What users are saying about
1 Rating
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Score 9.1 out of 100
6 Ratings
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Score 4 out of 100

Likelihood to Recommend

Motadata ServiceOps

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Snow License Manager

If you need to centralize your licensing and subscriptions, this solution will work. If you are running standard computers in an office, this will give you decent utilization statistics. If you have any non-persistent workstations, then it isn't going to be for you. If you aren't running the full packages of some major software, you'll have a lot of work to do to convince Snow that you are in compliance.It is heavily dependent on the data entry quality, so if you have a central person in charge of data entry it will be a good solution. If there are many hands entering license and software data, you may run into headaches.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Motadata ServiceOps
8.9
Snow License Manager
Organize and prioritize service tickets
Motadata ServiceOps
9.1
Snow License Manager
Service restoration
Motadata ServiceOps
9.1
Snow License Manager
Self-service tools
Motadata ServiceOps
9.1
Snow License Manager
Subscription-based notifications
Motadata ServiceOps
8.2
Snow License Manager
ITSM collaboration and documentation
Motadata ServiceOps
9.1
Snow License Manager
ITSM reports and dashboards
Motadata ServiceOps
9.1
Snow License Manager

ITSM asset management

Motadata ServiceOps
9.1
Snow License Manager
Configuration mangement
Motadata ServiceOps
9.1
Snow License Manager
Asset management dashboard
Motadata ServiceOps
9.1
Snow License Manager
Policy and contract enforcement
Motadata ServiceOps
9.1
Snow License Manager

Change management

Motadata ServiceOps
8.6
Snow License Manager
Change requests repository
Motadata ServiceOps
9.1
Snow License Manager
Service-level management
Motadata ServiceOps
8.2
Snow License Manager

Pros

Motadata ServiceOps

  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Snow License Manager

  • It can track if a software has been used and report back for utilization review.
  • It can monitor and alert on license and contact expiration, which helps eliminate the human factor with manual reminders.
  • There is a lot of flexibility in the software to handle your license information.
Anonymous | TrustRadius Reviewer

Cons

Motadata ServiceOps

  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Snow License Manager

  • The reporting and searching tools are powerful, but are dependent on the person entering the data in a clean, uniform manner. We've had problems that rendered searches, primarily from data issues.
  • The utilization relies on clients writing back at assigned times, we have 'frozen' workstations that don't preserve data. This has led to many problems and manual configurations to get it working properly (and I don't think they all currently are).
  • The software identification can be troublesome. We've had many software 'alerts' that we were out of compliance because part of an application was detected as something else and then didn't match the product. Accuracy is definitely a problem.
Anonymous | TrustRadius Reviewer

Usability

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Snow License Manager

No score
No answers yet
No answers on this topic

Support Rating

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Snow License Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Motadata ServiceOps

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Snow License Manager

The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.
Anonymous | TrustRadius Reviewer

Return on Investment

Motadata ServiceOps

  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Snow License Manager

  • Utilization statistics have helped us to eliminate unused licenses and software.
  • The central repository has eliminated the multiple spreadsheets and folders, which also reduced the amount of time our asset manager spends looking up information for others.
  • The computer software mapping has helped our staff during computer upgrades. It allows them to see what software is installed on a current workstation without having to go and inspect the old computer itself. They can now look up the software that needs to be added to the new workstation, saving time.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Motadata ServiceOps

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Snow License Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Motadata ServiceOps
9.1
Snow License Manager
5.0

Usability

Motadata ServiceOps
9.1
Snow License Manager

Support Rating

Motadata ServiceOps
9.1
Snow License Manager

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