Motadata ServiceOps vs. Snow License Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Motadata ServiceOps
Score 9.1 out of 10
Small Businesses (1-50 employees)
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
Snow License Manager
Score 9.6 out of 10
N/A
Snow License Manager is a software asset management solution, with options for cloud or on-premise delivery. Snow License Manager is designed to reduce the risk, cost and complexity associated with software assets and licensing. It provides a consolidated view on all assets across the network, enabling staff to use one interface to manage multiple software vendors, device types and locations. Audit data can be imported from more than one inventory source to cover a range of enterprise computing…N/A
Pricing
Motadata ServiceOpsSnow License Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Motadata ServiceOpsSnow License Manager
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
Motadata ServiceOpsSnow License Manager
Top Pros
Top Cons
Features
Motadata ServiceOpsSnow License Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Motadata ServiceOps
8.9
1 Ratings
Snow License Manager
-
Ratings
Organize and prioritize service tickets9.11 Ratings00 Ratings
Service restoration9.11 Ratings00 Ratings
Self-service tools9.11 Ratings00 Ratings
Subscription-based notifications8.21 Ratings00 Ratings
ITSM collaboration and documentation9.11 Ratings00 Ratings
ITSM reports and dashboards9.11 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Motadata ServiceOps
9.1
1 Ratings
Snow License Manager
-
Ratings
Configuration mangement9.11 Ratings00 Ratings
Asset management dashboard9.11 Ratings00 Ratings
Policy and contract enforcement9.11 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Motadata ServiceOps
8.6
1 Ratings
Snow License Manager
-
Ratings
Change requests repository9.11 Ratings00 Ratings
Service-level management8.21 Ratings00 Ratings
User Ratings
Motadata ServiceOpsSnow License Manager
Likelihood to Recommend
9.1
(1 ratings)
8.3
(6 ratings)
Usability
9.1
(1 ratings)
7.7
(5 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
8.1
(4 ratings)
User Testimonials
Motadata ServiceOpsSnow License Manager
Likelihood to Recommend
Motadata (Mindarray Systems)
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
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Snow Software
I have said at a number of events that I have attended, where other suppliers have shown their latest and greatest new thing, it is the fundamentals that need to work, and need to work well, and this is what Snow License Manager does. It does not take a team of 100 staff to get the tool working or to keep the tool functioning, it works and is stable out of the box. We have learnt that putting the right processes in at the start means that Snow License Manager can do what it has been designed to do and what we have paid for it to do. Audits from vendors now days are relatively simple actions, with the Snow License Manager doing it's job we can quickly run a report and know exactly what our position is and then act accordingly, quick, simple and accurate data at your finger tips, as long as you put the work in to enter the license details etc. If Snow License Manager could invent a robot to go around the business and find all these bits of paper for us then that would be perfect.
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Pros
Motadata (Mindarray Systems)
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
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Snow Software
  • Identifies where and when software applications have been used
  • Checks compliance of applications to the license terms
  • Warns of impending license expiries
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Cons
Motadata (Mindarray Systems)
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
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Snow Software
  • The Snow Management and Control Center (SMACC) has inconsistent searches and filters, some functioning with wildcards and others not.
  • The learning curve of Snow is quite steep.
  • Recalculating compliance can slow the entire application down.
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Usability
Motadata (Mindarray Systems)
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
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Snow Software
While the deployment is fairly easy, updating the agent can be tedious. For one, each new version needs a request to customer support, but too it's not possible to "update" the old version rather than reinstall the new one. The lack of customization/configuration possible for the SnowAgent installer is irritating. Putting that aside, once the system is set up it's fairly easy to maintain and with very few hiccups, update. It overall runs very smoothly with little to no error.
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Support Rating
Motadata (Mindarray Systems)
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
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Snow Software
No answers on this topic
Alternatives Considered
Motadata (Mindarray Systems)
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
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Snow Software
The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.
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Return on Investment
Motadata (Mindarray Systems)
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
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Snow Software
  • In the first year SLM was deployed about $1,000,000 was saved in license costs
  • Departments could determine their current use and project future needs better
  • The number of software providers could be consolidated
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