Motadata ServiceOps vs. Snow License Manager

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.

I have said at a number of events that I have attended, where other suppliers have shown their latest and greatest new thing, it is the fundamentals that need to work, and need to work well, and this is what Snow License Manager does. It does not take a team of 100 staff to get the tool working or to keep the tool functioning, it works and is stable out of the box. We have learnt that putting the right processes in at the start means that Snow License Manager can do what it has been designed to do and what we have paid for it to do. Audits from vendors now days are relatively simple actions, with the Snow License Manager doing it's job we can quickly run a report and know exactly what our position is and then act accordingly, quick, simple and accurate data at your finger tips, as long as you put the work in to enter the license details etc. If Snow License Manager could invent a robot to go around the business and find all these bits of paper for us then that would be perfect.

• Balancing the workload
• Process automation
• Asset discovery
• Contract and SLA management
• Get Single Pane Glass View
• Root Cause Analysis with context
• Reduce outages and improve performance

• Identifies where and when software applications have been used
• Checks compliance of applications to the license terms
• Warns of impending license expiries

• Machine learning
• AI chat-bot
• Parch management
• Multi Language Support is missing

• The Snow Management and Control Center (SMACC) has inconsistent searches and filters, some functioning with wildcards and others not.
• The learning curve of Snow is quite steep.
• Recalculating compliance can slow the entire application down.

Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.

While the deployment is fairly easy, updating the agent can be tedious. For one, each new version needs a request to customer support, but too it's not possible to "update" the old version rather than reinstall the new one. The lack of customization/configuration possible for the SnowAgent installer is irritating. Putting that aside, once the system is set up it's fairly easy to maintain and with very few hiccups, update. It overall runs very smoothly with little to no error.

The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.

The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.

• Increase the effectivness of IT staff
• Keeping IT assets under control
• 50% reduction in MTTR
• Enhanced network availability and uptime by 20%

• In the first year SLM was deployed about $1,000,000 was saved in license costs
• Departments could determine their current use and project future needs better
• The number of software providers could be consolidated