Chose Motadata ServiceOps
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Motadata ServiceOps | Small Businesses (1-50 employees) | Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization… | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
Motadata ServiceOps | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Motadata ServiceOps | SolarWinds Service Desk (SSD) | |
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Considered Both Products | Motadata ServiceOps | SolarWinds Service Desk No answer on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Motadata ServiceOps | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Motadata ServiceOps | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | 9.1 (1 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | 9.1 (1 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | 9.1 (1 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
Motadata ServiceOps | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Motadata (Mindarray Systems) | SolarWinds |
Pros | Motadata (Mindarray Systems) | SolarWinds |
Cons | Motadata (Mindarray Systems) | SolarWinds |
Likelihood to Renew | Motadata (Mindarray Systems) No answers on this topic | SolarWinds |
Usability | Motadata (Mindarray Systems) | SolarWinds |
Reliability and Availability | Motadata (Mindarray Systems) No answers on this topic | SolarWinds |
Performance | Motadata (Mindarray Systems) No answers on this topic | SolarWinds |
Support Rating | Motadata (Mindarray Systems) | SolarWinds |
Online Training | Motadata (Mindarray Systems) No answers on this topic | SolarWinds |
Implementation Rating | Motadata (Mindarray Systems) No answers on this topic | SolarWinds |
Alternatives Considered | Motadata (Mindarray Systems) | SolarWinds |
Scalability | Motadata (Mindarray Systems) No answers on this topic | SolarWinds |
Return on Investment | Motadata (Mindarray Systems) | SolarWinds |
ScreenShots | Motadata ServiceOps Screenshots | SolarWinds Service Desk Screenshots |