Calabrio Teleopti WFM vs. Motus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio Teleopti WFM
Score 7.9 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Motus
Score 10.0 out of 10
N/A
Motus provides solutions for businesses with mobile-enabled workforces. The Motus platform is designed to simplify mileage, mobile device and remote work reimbursement with proprietary software that calculates personalized and compliant reimbursements for each employee, while improving employee productivity and reducing the overall costs of mobility. The vendor states their unmatched living cost data, refined over more than 80 years and updated in real time, makes them the leading provider of…N/A
Pricing
Calabrio Teleopti WFMMotus
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Calabrio Teleopti WFMMotus
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Calabrio Teleopti WFMMotus
Top Pros
Top Cons
Best Alternatives
Calabrio Teleopti WFMMotus
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.1 out of 10
BILL Spend & Expense
BILL Spend & Expense
Score 8.8 out of 10
Enterprises
Genesys Multicloud CX (discontinued)
Genesys Multicloud CX (discontinued)
Score 7.5 out of 10
Webexpenses
Webexpenses
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Calabrio Teleopti WFMMotus
Likelihood to Recommend
9.1
(9 ratings)
8.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Calabrio Teleopti WFMMotus
Likelihood to Recommend
Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Motus
I would recommend Motus to anyone processing a FAVR program currently. A tax-compliant system results in a saving for the company that can be passed along to the individual. The higher the effective tax rate for the individual, the greater opportunity for tax-loss savings. As a company, we made our policy more stringent but also increased employee gross pay while reducing employee cost.
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Pros
Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Motus
  • Saves time by automatically tracking mileage for me.
  • Easily submit mileage at the end of the month.
  • Easy to edit mileage if needed.
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Cons
Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Motus
  • Drains your phone battery.
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Usability
Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Motus
No answers on this topic
Alternatives Considered
Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Motus
We did not use a FAVR compliant company in the past. Fixed monthly amounts were processed on payroll and taxed, variable mileage expense was processed on expense reports.
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Return on Investment
Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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Motus
  • More time spent prospecting.
  • Able to hit objectives much easier.
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ScreenShots