What users are saying about
2 Ratings
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Score 9.3 out of 100
14 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

mRemoteNG

Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows.Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.
John Robinson | TrustRadius Reviewer

Splashtop Remote Support

Where you need to get a fast connection to a remote server or PC and to have groups of different servers Splashtop is well suited. It works on all devices easily so if we need to provide remote assistance or to update content for clients then it works really well. Never had any connection issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

mRemoteNG
8.7
Splashtop Remote Support
8.8
Remote management of servers & workstations
mRemoteNG
9.0
Splashtop Remote Support
9.2
Remote Active Directory® management
mRemoteNG
8.0
Splashtop Remote Support
Multi-platform remote control
mRemoteNG
9.0
Splashtop Remote Support
8.5
Screen sharing
mRemoteNG
Splashtop Remote Support
9.8
File transfer
mRemoteNG
Splashtop Remote Support
9.7
Instant message
mRemoteNG
Splashtop Remote Support
9.7
Access to sleeping/powered-off computers
mRemoteNG
Splashtop Remote Support
6.5
Over-the-Internet remote session
mRemoteNG
Splashtop Remote Support
9.7
Initiate remote control from mobile
mRemoteNG
Splashtop Remote Support
9.7
Centralized management dashboard
mRemoteNG
Splashtop Remote Support
9.0
Session record
mRemoteNG
Splashtop Remote Support
9.0
Monitoring and Alerts
mRemoteNG
Splashtop Remote Support
6.6

Pros

mRemoteNG

  • Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
  • Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
  • Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.
John Robinson | TrustRadius Reviewer

Splashtop Remote Support

  • Easy to use software.
  • Allows remote support of the machines even off VPN.
Anonymous | TrustRadius Reviewer

Cons

mRemoteNG

  • The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
  • It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.
John Robinson | TrustRadius Reviewer

Splashtop Remote Support

  • Need a better marketing department
  • Support for older devices could be better
  • Better defaults, such as hiding in the Windows Start menu
Anonymous | TrustRadius Reviewer

Usability

mRemoteNG

No score
No answers yet
No answers on this topic

Splashtop Remote Support

Splashtop Remote Support 9.0
Based on 1 answer
Compared to other tools, I have found Splashtop to be a product that I do not have to worry about once it is installed. More often than not, remote support tools are mission-critical in emergencies and unlike others, Splashtop has not let me down in emergencies. It's easy to use, and I can use it from whatever device I have in hand when there is an emergency.
Anonymous | TrustRadius Reviewer

Support Rating

mRemoteNG

No score
No answers yet
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
John Robinson | TrustRadius Reviewer

Splashtop Remote Support

Splashtop Remote Support 9.7
Based on 3 answers
We have never had any issues with support. There is plenty of documentation available online for its usage. I would recommend this as an easy move for anyone. If you do have an issue the support team responds very quickly to anything with great advice and assistance.
Anonymous | TrustRadius Reviewer

Alternatives Considered

mRemoteNG

mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!
John Robinson | TrustRadius Reviewer

Splashtop Remote Support

The price is fantastic, and the ease of installation and the straightforward process is why I choose Splashtop. While there are other products out there with the same functionality, this product is perfect for our small organization. I would highly recommend this product as an option for anyone looking for a remote support product.
Anonymous | TrustRadius Reviewer

Return on Investment

mRemoteNG

  • Unquantifiable, really. It has definitely saved me time, and while each day it might not be much, over the course of a year I'm sure it has made an impact to my productivity level overall.
John Robinson | TrustRadius Reviewer

Splashtop Remote Support

  • SRS has been a net ADD to our ROI. It saves steps and time.
  • Being able to delegate this level of support to even non-technical managers has actually increased our success in implementing software updates.
  • There isn't really a downside, for us.
Tim Corbett | TrustRadius Reviewer

Pricing Details

mRemoteNG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

mRemoteNG
9.0
Splashtop Remote Support
9.5

Usability

mRemoteNG
Splashtop Remote Support
9.0

Support Rating

mRemoteNG
Splashtop Remote Support
9.7

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