6 Ratings
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Score 3.1 out of 100
4 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

MRI Residential Management

Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis.Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.
Anonymous | TrustRadius Reviewer

RealPage Portfolio Asset Management

RealPage Portfolio Asset Management is great at working with the other programs that most other leasing or management companies work with. This program is able to export and import custom information to make sure you get the whole picture of what is happening in your communities. This program is great for any leasing team or management team that is looking for a one-stop-shop solution and likes to rely on data-driven numbers.
Anonymous | TrustRadius Reviewer

Pros

MRI Residential Management

  • Reporting
  • Tracking Data
Stephanie MacMillan | TrustRadius Reviewer

RealPage Portfolio Asset Management

  • E-signature collection
  • Data syndication
  • Report exports
Anonymous | TrustRadius Reviewer

Cons

MRI Residential Management

  • Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
  • Sometimes very rigid
  • Incremental cost to add on information (if we want MRI to host certain documents in the cloud)
Anonymous | TrustRadius Reviewer

RealPage Portfolio Asset Management

  • There are a few issues we have experienced where the program crashes when it is overloaded and trying to complete too much.
  • The reporting platform could use some work. We didn't find anything necessarily wrong with it, but there could be more additions and a few things streamlined to make things better.
  • This isn't necessarily a bad thing, but I would like to see more options for graphs, charts, and other visualizations in the reporting and custom reporting. There are already some good options, but I would love to see more.
Anonymous | TrustRadius Reviewer

Support Rating

MRI Residential Management

MRI Residential Management 1.0
Based on 1 answer
They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.
Stephanie MacMillan | TrustRadius Reviewer

RealPage Portfolio Asset Management

RealPage Portfolio Asset Management 8.0
Based on 1 answer
RealPage support is something that I have only had positive experiences with so far. Like reaching any companies support channels, there can be times when it takes a little time to get in touch with someone, but never more than what I would expect while reaching out to any other similar software provider. I have also had experiences where my tickets are responded to very quickly, so overall a good rating. Every company could use some improvement in their support teams, but RealPage does a good job of supporting their customers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MRI Residential Management

We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.
Anonymous | TrustRadius Reviewer

RealPage Portfolio Asset Management

Adding a rider to a lease on one property or several properties can be a headache and support is not very responsive. You can always use the customizable rider option, but on many occasions that portion is needed for something else and it shouldn't be used instead of a rider which should be permanent. This is extremely frustrating when leases have to be made in a timely matter; however, this is a support issue rather than a software issue. A mobile app would be amazinggggg and/or a more user-friendly mobile web experience.
Anonymous | TrustRadius Reviewer

Return on Investment

MRI Residential Management

  • Helps track income
  • Helps with on-time billing
  • Keeps us on budget with projects
Stephanie MacMillan | TrustRadius Reviewer

RealPage Portfolio Asset Management

  • Time effective
  • User-friendly
  • We've become quite dependent on it, when something goes wrong, there's panic.
Anonymous | TrustRadius Reviewer

Pricing Details

MRI Residential Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RealPage Portfolio Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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