What users are saying about
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Top Rated
1588 Ratings
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Top Rated
230 Ratings

MS SharePoint

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Top Rated
1588 Ratings
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Score 7.7 out of 100

Salesforce Community Cloud

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Top Rated
230 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

MS SharePoint

It's very well suited to act as an intranet, where it's only going to be used internally by employees of a company. It works well to share documents, provide lists of reference materials to users, provide a place for departments to have their own discussions and calendars and other collaboration purposes. It includes "workflows" unlike its predecessors, and those can define the flow of a process or task and walk the user through that flow very effectively. In fact, an employee's entire job could hypothetically be scripted using SharePoint workflows. It can scale OK in small scale terms, as I have experience of using it in networks with under a few thousand users. I don't know how it would behave if there were tens of thousands of hundreds of thousands of users, but provided the infrastructure is scaled proportionately, I don't see why it wouldn't work well at that scale as well.
Jane Updegraff | TrustRadius Reviewer

Salesforce Community Cloud

Community Cloud is the perfect tool for people that are looking for a solution where they can create a web portal that is integrated with their existing Salesforce data and want to make some of that data available and interactable for people that doesn't really require a Salesforce user license, whether they are customers, employees or the general public. As a standalone product without integration to the Salesforce ecosystem, it really doesn't make sense as a regular web portal presents itself as a better option.
Pedro Henrique de Almeida | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MS SharePoint
7.2
Salesforce Community Cloud
Task Management
MS SharePoint
7.4
Salesforce Community Cloud
Gantt Charts
MS SharePoint
6.4
Salesforce Community Cloud
Scheduling
MS SharePoint
7.1
Salesforce Community Cloud
Workflow Automation
MS SharePoint
7.6
Salesforce Community Cloud
Mobile Access
MS SharePoint
7.5
Salesforce Community Cloud
Search
MS SharePoint
7.5
Salesforce Community Cloud
Visual planning tools
MS SharePoint
7.3
Salesforce Community Cloud

Communication

MS SharePoint
7.2
Salesforce Community Cloud
Chat
MS SharePoint
6.9
Salesforce Community Cloud
Notifications
MS SharePoint
7.3
Salesforce Community Cloud
Discussions
MS SharePoint
7.3
Salesforce Community Cloud
Surveys
MS SharePoint
7.1
Salesforce Community Cloud
Internal knowledgebase
MS SharePoint
7.6
Salesforce Community Cloud
Integrates with GoToMeeting
MS SharePoint
6.8
Salesforce Community Cloud
Integrates with Gmail and Google Hangouts
MS SharePoint
6.4
Salesforce Community Cloud
Integrates with Outlook
MS SharePoint
8.5
Salesforce Community Cloud

File Sharing & Management

MS SharePoint
7.9
Salesforce Community Cloud
Versioning
MS SharePoint
8.3
Salesforce Community Cloud
Video files
MS SharePoint
7.6
Salesforce Community Cloud
Audio files
MS SharePoint
7.7
Salesforce Community Cloud
Document collaboration
MS SharePoint
8.5
Salesforce Community Cloud
Access control
MS SharePoint
8.3
Salesforce Community Cloud
Advanced security features
MS SharePoint
7.8
Salesforce Community Cloud
Integrates with Google Drive
MS SharePoint
7.0
Salesforce Community Cloud
Device sync
MS SharePoint
8.0
Salesforce Community Cloud

Pros

MS SharePoint

  • With MS Sharepoint you can share (in my case) projects, initiative trackers, with ID and the information I need to start my developing.
  • It offers cloud acaccessibility, so you do not need to maintain your documents on your hard drive.
  • It allows Office 365 integration, which for me is really great. Using MS Excel and MS Sharepoint.
Adriano Rosa | TrustRadius Reviewer

Salesforce Community Cloud

  • It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
  • It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
  • Integrates well with the rest of an existing Salesforce org if you have one.
  • Users will already be familiar with the UI if they're using Salesforce for other reasons.
Anonymous | TrustRadius Reviewer

Cons

MS SharePoint

  • SharePoint sometimes has a challenge with the Share feature in Office 365. Traditional best practices are to govern collaboration with permissions groups and manage access at the group level. Share can sometimes undermine that by creating ad-hoc situations unintentionally.
  • SharePoint's success in many organizations is really a function of user adoption and training. It is such a large platform that it is often deployed without much governance or direction.
  • SharePoint's lists and libraries can leverage Excel services and like-kind tools, but the ability for a list to do math in the same way that Excel does is very limited. It still has a room for improvement in the business intelligence features of metadata management.
Chris Carpenter | TrustRadius Reviewer

Salesforce Community Cloud

  • None that come to mind - integrations, experience, and use is great! However, if you're trying to learn it yourself, you may benefit from consulting an expert. Or, if you're wondering if it's good for you, a business analysis will suit you well before you implement to save yourselves, time, money, efforts, and even people.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MS SharePoint

MS SharePoint 9.5
Based on 21 answers
The only drawback is the price, it's quite costly to buy and requires Microsoft professionals to run at its peak capabilities. It works very well with large quantities of employees, has powerful search capabilities and a huge community. However it might not be a good fit for smaller companies who don't handle a large number of documents and employees and who don't exert high security requirements.
hrvoje katusic | TrustRadius Reviewer

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Usability

MS SharePoint

MS SharePoint 7.1
Based on 12 answers
SharePoint is easy to use for basic tasks. If you're trying to do something a bit more complicated, though, it can be difficult to figure it out on your own without going through a lot of trial and error. Most people will likely only be performing basic tasks, though, so I would rate the usability pretty high.
Kia Packard | TrustRadius Reviewer

Salesforce Community Cloud

Salesforce Community Cloud 9.2
Based on 4 answers
Salesforce has done a fantastic job building a platform for expandability and customization. It allows us to build custom components and templates for our community that increases the overall usability and adoption of the tools we put out for our customer. With the addition of Lightning as a framework to the platform, we have a modern set of tools to facilitate this.
Anonymous | TrustRadius Reviewer

Performance

MS SharePoint

No score
No answers yet
No answers on this topic

Salesforce Community Cloud

Salesforce Community Cloud 9.0
Based on 10 answers
Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
Anonymous | TrustRadius Reviewer

Support Rating

MS SharePoint

MS SharePoint 5.0
Based on 6 answers
Support varies by tech and by vendor. I've used Microsoft's support channel and for the most part have been successful to get my questions answered. I've also used third party vendors and have gotten some answers resolved as well, though sometimes getting them on the phone is difficult. It all depends!
Chris John | TrustRadius Reviewer

Salesforce Community Cloud

Salesforce Community Cloud 7.6
Based on 35 answers
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Joseph Alleruzzo | TrustRadius Reviewer

Implementation Rating

MS SharePoint

MS SharePoint 6.0
Based on 4 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

Salesforce Community Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

MS SharePoint

While SharePoint isn't as easy to use as Igloo or Squarespace, it comes bundled with Office 365 and drives the backend of those tools. I don't see SharePoint as a place people want to go and see stuff, but rather as a glue that supports all the other Office Products. If we get more in house expertise, then it could be a place that people manage work, but it's not used that way right now
Matthew Deakyne | TrustRadius Reviewer

Salesforce Community Cloud

The only other software which I know that is similar would be the social software from Jive. We chose not to go with Jive because Salesforce Communities has a more reputable and well known product. The cost was definitely higher but the sales and service support have been great so far
Anonymous | TrustRadius Reviewer

Return on Investment

MS SharePoint

  • We moved from DocuShare to MS SharePoint and it's been proven very effective.
  • Using MS SharePoint has provided immediate access to documents to staff where in the past, they would have to wait for an admin staff to forward to them.
  • It has been a positive impact for our organization - our newer staff has really benefited from MS SharePoint.
Jessalyn Ka | TrustRadius Reviewer

Salesforce Community Cloud

  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Nathan Baker | TrustRadius Reviewer

Pricing Details

MS SharePoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Community Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MS SharePoint
7.8
Salesforce Community Cloud
8.4

Likelihood to Renew

MS SharePoint
9.5
Salesforce Community Cloud

Usability

MS SharePoint
7.1
Salesforce Community Cloud
9.2

Performance

MS SharePoint
Salesforce Community Cloud
9.0

Support Rating

MS SharePoint
5.0
Salesforce Community Cloud
7.6

In-Person Training

MS SharePoint
4.5
Salesforce Community Cloud

Online Training

MS SharePoint
6.4
Salesforce Community Cloud

Implementation Rating

MS SharePoint
6.0
Salesforce Community Cloud

Add comparison