What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1559 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
354 Ratings

MS SharePoint

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
1559 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

ServiceNow

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
354 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

MS SharePoint

It's very well suited to act as an intranet, where it's only going to be used internally by employees of a company. It works well to share documents, provide lists of reference materials to users, provide a place for departments to have their own discussions and calendars and other collaboration purposes. It includes "workflows" unlike its predecessors, and those can define the flow of a process or task and walk the user through that flow very effectively. In fact, an employee's entire job could hypothetically be scripted using SharePoint workflows. It can scale OK in small scale terms, as I have experience of using it in networks with under a few thousand users. I don't know how it would behave if there were tens of thousands of hundreds of thousands of users, but provided the infrastructure is scaled proportionately, I don't see why it wouldn't work well at that scale as well.
Jane Updegraff | TrustRadius Reviewer

ServiceNow

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Dr Gardiner Jones | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MS SharePoint
7.3
ServiceNow
Task Management
MS SharePoint
7.4
ServiceNow
Gantt Charts
MS SharePoint
6.5
ServiceNow
Scheduling
MS SharePoint
7.1
ServiceNow
Workflow Automation
MS SharePoint
7.7
ServiceNow
Mobile Access
MS SharePoint
7.5
ServiceNow
Search
MS SharePoint
7.4
ServiceNow
Visual planning tools
MS SharePoint
7.2
ServiceNow

Communication

MS SharePoint
7.3
ServiceNow
Chat
MS SharePoint
7.0
ServiceNow
Notifications
MS SharePoint
7.4
ServiceNow
Discussions
MS SharePoint
7.4
ServiceNow
Surveys
MS SharePoint
7.1
ServiceNow
Internal knowledgebase
MS SharePoint
7.6
ServiceNow
Integrates with GoToMeeting
MS SharePoint
6.8
ServiceNow
Integrates with Gmail and Google Hangouts
MS SharePoint
6.4
ServiceNow
Integrates with Outlook
MS SharePoint
8.5
ServiceNow

File Sharing & Management

MS SharePoint
7.9
ServiceNow
Versioning
MS SharePoint
8.3
ServiceNow
Video files
MS SharePoint
7.6
ServiceNow
Audio files
MS SharePoint
7.7
ServiceNow
Document collaboration
MS SharePoint
8.5
ServiceNow
Access control
MS SharePoint
8.2
ServiceNow
Advanced security features
MS SharePoint
7.9
ServiceNow
Integrates with Google Drive
MS SharePoint
7.0
ServiceNow
Device sync
MS SharePoint
8.0
ServiceNow

Incident and problem management

MS SharePoint
ServiceNow
8.4
Organize and prioritize service tickets
MS SharePoint
ServiceNow
8.8
Expert directory
MS SharePoint
ServiceNow
7.9
Service restoration
MS SharePoint
ServiceNow
8.0
Self-service tools
MS SharePoint
ServiceNow
8.3
Subscription-based notifications
MS SharePoint
ServiceNow
8.2
ITSM collaboration and documentation
MS SharePoint
ServiceNow
8.7
ITSM reports and dashboards
MS SharePoint
ServiceNow
8.6

ITSM asset management

MS SharePoint
ServiceNow
8.0
Configuration mangement
MS SharePoint
ServiceNow
8.2
Asset management dashboard
MS SharePoint
ServiceNow
8.1
Policy and contract enforcement
MS SharePoint
ServiceNow
7.6

Change management

MS SharePoint
ServiceNow
8.7
Change requests repository
MS SharePoint
ServiceNow
8.9
Change calendar
MS SharePoint
ServiceNow
8.5
Service-level management
MS SharePoint
ServiceNow
8.6

Pros

MS SharePoint

  • With MS Sharepoint you can share (in my case) projects, initiative trackers, with ID and the information I need to start my developing.
  • It offers cloud acaccessibility, so you do not need to maintain your documents on your hard drive.
  • It allows Office 365 integration, which for me is really great. Using MS Excel and MS Sharepoint.
Adriano Rosa | TrustRadius Reviewer

ServiceNow

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
Anonymous | TrustRadius Reviewer

Cons

MS SharePoint

  • SharePoint sometimes has a challenge with the Share feature in Office 365. Traditional best practices are to govern collaboration with permissions groups and manage access at the group level. Share can sometimes undermine that by creating ad-hoc situations unintentionally.
  • SharePoint's success in many organizations is really a function of user adoption and training. It is such a large platform that it is often deployed without much governance or direction.
  • SharePoint's lists and libraries can leverage Excel services and like-kind tools, but the ability for a list to do math in the same way that Excel does is very limited. It still has a room for improvement in the business intelligence features of metadata management.
Chris Carpenter | TrustRadius Reviewer

ServiceNow

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MS SharePoint

MS SharePoint 9.3
Based on 21 answers
The only drawback is the price, it's quite costly to buy and requires Microsoft professionals to run at its peak capabilities. It works very well with large quantities of employees, has powerful search capabilities and a huge community. However it might not be a good fit for smaller companies who don't handle a large number of documents and employees and who don't exert high security requirements.
hrvoje katusic | TrustRadius Reviewer

ServiceNow

ServiceNow 10.0
Based on 12 answers
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
Akil Franklin | TrustRadius Reviewer

Usability

MS SharePoint

MS SharePoint 6.9
Based on 12 answers
SharePoint is easy to use for basic tasks. If you're trying to do something a bit more complicated, though, it can be difficult to figure it out on your own without going through a lot of trial and error. Most people will likely only be performing basic tasks, though, so I would rate the usability pretty high.
Kia Packard | TrustRadius Reviewer

ServiceNow

ServiceNow 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

MS SharePoint

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

MS SharePoint

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

MS SharePoint

MS SharePoint 5.0
Based on 6 answers
Support varies by tech and by vendor. I've used Microsoft's support channel and for the most part have been successful to get my questions answered. I've also used third party vendors and have gotten some answers resolved as well, though sometimes getting them on the phone is difficult. It all depends!
Chris John | TrustRadius Reviewer

ServiceNow

ServiceNow 8.3
Based on 18 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

MS SharePoint

MS SharePoint 6.4
Based on 1 answer
No answer on this topic is available.

ServiceNow

ServiceNow 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

MS SharePoint

MS SharePoint 6.0
Based on 4 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

ServiceNow

ServiceNow 10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

MS SharePoint

While SharePoint isn't as easy to use as Igloo or Squarespace, it comes bundled with Office 365 and drives the backend of those tools. I don't see SharePoint as a place people want to go and see stuff, but rather as a glue that supports all the other Office Products. If we get more in house expertise, then it could be a place that people manage work, but it's not used that way right now
Matthew Deakyne | TrustRadius Reviewer

ServiceNow

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Scalability

MS SharePoint

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

MS SharePoint

  • We moved from DocuShare to MS SharePoint and it's been proven very effective.
  • Using MS SharePoint has provided immediate access to documents to staff where in the past, they would have to wait for an admin staff to forward to them.
  • It has been a positive impact for our organization - our newer staff has really benefited from MS SharePoint.
Jessalyn Ka | TrustRadius Reviewer

ServiceNow

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
Anonymous | TrustRadius Reviewer

Pricing Details

MS SharePoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MS SharePoint
7.8
ServiceNow
8.4

Likelihood to Renew

MS SharePoint
9.3
ServiceNow
10.0

Usability

MS SharePoint
6.9
ServiceNow
10.0

Reliability and Availability

MS SharePoint
ServiceNow
10.0

Performance

MS SharePoint
ServiceNow
9.0

Support Rating

MS SharePoint
5.0
ServiceNow
8.3

In-Person Training

MS SharePoint
4.5
ServiceNow

Online Training

MS SharePoint
6.4
ServiceNow
1.0

Implementation Rating

MS SharePoint
6.0
ServiceNow
10.0

Scalability

MS SharePoint
ServiceNow
10.0

Add comparison