What users are saying about
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Top Rated
1486 Ratings
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Top Rated
234 Ratings

MS SharePoint

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Top Rated
1486 Ratings
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Score 7.6 out of 100

TOPdesk

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Top Rated
234 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

MS SharePoint

I will, and have, gone out of my way to make sure friends who have a choice in these matters don't end up committing to MS environment. The only time anyone should be using this software is if they have an employer who is forcing the MS suite on the business, there really isn't another use case I can suggest this for in good faith.
Evan Loeb | TrustRadius Reviewer

TOPdesk

TOPdesk is well suited to any information technology department or organization that operates on a ticket based system. The tracking and management of workloads is excellent, and in fact, the system is appropriate for any organization that track work based on tickets.
Any appointment based system can be modeled inside TOPdesk using the appointment planning board, allowing managers to see the planned appointments of employees.
Jason Barker | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MS SharePoint
7.2
TOPdesk
Task Management
MS SharePoint
7.4
TOPdesk
Gantt Charts
MS SharePoint
6.6
TOPdesk
Scheduling
MS SharePoint
7.1
TOPdesk
Workflow Automation
MS SharePoint
7.7
TOPdesk
Mobile Access
MS SharePoint
7.4
TOPdesk
Search
MS SharePoint
7.3
TOPdesk
Visual planning tools
MS SharePoint
7.2
TOPdesk

Communication

MS SharePoint
7.3
TOPdesk
Chat
MS SharePoint
7.0
TOPdesk
Notifications
MS SharePoint
7.4
TOPdesk
Discussions
MS SharePoint
7.5
TOPdesk
Surveys
MS SharePoint
7.2
TOPdesk
Internal knowledgebase
MS SharePoint
7.6
TOPdesk
Integrates with GoToMeeting
MS SharePoint
6.9
TOPdesk
Integrates with Gmail and Google Hangouts
MS SharePoint
6.4
TOPdesk
Integrates with Outlook
MS SharePoint
8.5
TOPdesk

File Sharing & Management

MS SharePoint
7.9
TOPdesk
Versioning
MS SharePoint
8.3
TOPdesk
Video files
MS SharePoint
7.6
TOPdesk
Audio files
MS SharePoint
7.7
TOPdesk
Document collaboration
MS SharePoint
8.5
TOPdesk
Access control
MS SharePoint
8.3
TOPdesk
Advanced security features
MS SharePoint
7.9
TOPdesk
Integrates with Google Drive
MS SharePoint
7.2
TOPdesk
Device sync
MS SharePoint
8.0
TOPdesk

Incident and problem management

MS SharePoint
TOPdesk
7.8
Organize and prioritize service tickets
MS SharePoint
TOPdesk
8.4
Expert directory
MS SharePoint
TOPdesk
7.1
Service restoration
MS SharePoint
TOPdesk
7.6
Self-service tools
MS SharePoint
TOPdesk
8.7
Subscription-based notifications
MS SharePoint
TOPdesk
7.8
ITSM collaboration and documentation
MS SharePoint
TOPdesk
7.8
ITSM reports and dashboards
MS SharePoint
TOPdesk
7.1

ITSM asset management

MS SharePoint
TOPdesk
7.4
Configuration mangement
MS SharePoint
TOPdesk
7.1
Asset management dashboard
MS SharePoint
TOPdesk
7.7
Policy and contract enforcement
MS SharePoint
TOPdesk
7.3

Change management

MS SharePoint
TOPdesk
7.6
Change requests repository
MS SharePoint
TOPdesk
7.8
Change calendar
MS SharePoint
TOPdesk
6.9
Service-level management
MS SharePoint
TOPdesk
8.0

Pros

MS SharePoint

  • Document sharing - it works really well for this. documents can be included in libraries and organized in folders. Documents can be uploaded as files or links to files stored anywhere that is accessible by URL.
  • Team discussion boards - It does discussion format very well and presents discussion sin a familiar format that all users will recognize. it can also do Wikis.
Jane Updegraff | TrustRadius Reviewer

TOPdesk

  • Support by TOPdesk is excellent. Until now, we didn't have any issues when support was requested.
  • The latest version supports ADFS/SAML authentication. In the former version, this was an add-on you should buy.
  • Continues development of the product bearing in mind the user's input.
Adrie Bergwerff | TrustRadius Reviewer

Cons

MS SharePoint

  • If you are going to implement its intranet system, you may have some problems, Microsoft actually discourages that from happening.
  • Sometime if you need to search, it requires a lot of internal customization.
  • Social networking is separated from the rest of the intranet.
  • Sometimes when you need to upload a great number of files, it becomes slow, and even some files do not upload, so you need to upload them manually.
Adriano Rosa | TrustRadius Reviewer

TOPdesk

  • The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria
  • The built-in form designer within TOPdesk is adequate but could do with better features to allow for more dynamic forms. It would also benefit from being able to post data to custom fields rather than just into the Action box. There is quite a step up between the built-in form designer and the custom XFG form engine which is the only other solution which TOPdesk provide
  • Asset management could do with some improvements as it can be a little inflexible when needing to customize the data being held as well as build processes around it
Ian Short | TrustRadius Reviewer

Likelihood to Renew

MS SharePoint

MS SharePoint 9.1
Based on 21 answers
We have too much invested at this point to do anything different and there are too many reasons as a company our size to keep it. We are heavily licensed out for Microsoft and have 12 years of SharePoint development baked into who we are. Extracting that as a tool at this point would be dumb and devastating. There are no like-kind competitors to it at an enterprise level that scale and integrate as well.
Chris Carpenter | TrustRadius Reviewer

TOPdesk

TOPdesk 8.0
Based on 25 answers
TOPdesk is an integral and vital element of our IT support strategy. It provides excellent functionality and value for money. It is in use across multiple locations around the world, and we are actively looking for new ways to utilize it further.
Jim Scott | TrustRadius Reviewer

Usability

MS SharePoint

MS SharePoint 6.7
Based on 12 answers
A lot of users can give you many great ideas how to cleverly use SharePoint's core functionality to implement almost any process you need. It is very sturdy, never crashes. Many applications and third party solutions are built for SharePoint so even customization without Microsoft programming skills is rather easy and low cost.
hrvoje katusic | TrustRadius Reviewer

TOPdesk

TOPdesk 7.0
Based on 8 answers
I haven't used other ticketing systems so I can't compare it to another else. There are some good and bad features but that would be the same with all ticket systems.
Randy MacFarland | TrustRadius Reviewer

Support

MS SharePoint

MS SharePoint 5.0
Based on 6 answers
Support varies by tech and by vendor. I've used Microsoft's support channel and for the most part have been successful to get my questions answered. I've also used third party vendors and have gotten some answers resolved as well, though sometimes getting them on the phone is difficult. It all depends!
Chris John | TrustRadius Reviewer

TOPdesk

TOPdesk 8.9
Based on 95 answers
Pre-sales support was decent, but the onboarding was not so helpful. This was due mainly to the fact that it was delivered in the form of a series of information-heavy tutorials that were too overwhelming too early on. I also found the online documentation somewhat lacking, as it was often written for a different version of TOPdesk than the one I was using.The support site is pretty good, and makes it very easy to report and get updates on problems (they utilize their own engine to drive the site). The one drawback I ran into was tickets being closed with the assumption that the recommended resolution was one I was familiar with, requiring no in-depth explanations or background info. This meant re-opening many tickets in order to get clarification on an answer, or to ask a follow-up question.
Bob Gruett | TrustRadius Reviewer

Implementation

MS SharePoint

MS SharePoint 6.0
Based on 4 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

TOPdesk

TOPdesk 6.3
Based on 5 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele | TrustRadius Reviewer

Alternatives Considered

MS SharePoint

While SharePoint isn't as easy to use as Igloo or Squarespace, it comes bundled with Office 365 and drives the backend of those tools. I don't see SharePoint as a place people want to go and see stuff, but rather as a glue that supports all the other Office Products. If we get more in house expertise, then it could be a place that people manage work, but it's not used that way right now
Matthew Deakyne | TrustRadius Reviewer

TOPdesk

I entered after the decision was made to implement TOPdesk and do not know if and which other products were considered. To my opinion, there are more products like TOPdesk to be taken into consideration when looking for an incident management / facility management etc. Some have more focus on the facility part, others on incident management (or only have incident management features). One should look well into the current and possible future needs of the organization, and the look and feel of the application, plus the capacity of providing good internal administration, in order to make the right decision. Choosing TOPdesk is not a bad decision in most cases!
Marije Snuverink | TrustRadius Reviewer

Return on Investment

MS SharePoint

  • We moved from DocuShare to MS SharePoint and it's been proven very effective.
  • Using MS SharePoint has provided immediate access to documents to staff where in the past, they would have to wait for an admin staff to forward to them.
  • It has been a positive impact for our organization - our newer staff has really benefited from MS SharePoint.
Jessalyn Ka | TrustRadius Reviewer

TOPdesk

  • The quickest gain that we realized was reduced cost from our previous solution in terms of service contracts and on-premise infrastructure costs.
  • Additional gains are also found in standard solution management and service disruption notification. We now have a company dashboard that can inform employees about any large or small service issues.
  • Improved reporting has also allowed the department to focus resources where there are greater needs and monitor costs of service.
Jeff Walters | TrustRadius Reviewer

Pricing Details

MS SharePoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TOPdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

MS SharePoint
7.7
TOPdesk
8.1

Likelihood to Renew

MS SharePoint
9.1
TOPdesk
8.0

Usability

MS SharePoint
6.7
TOPdesk
7.0

Reliability and Availability

MS SharePoint
TOPdesk
7.3

Performance

MS SharePoint
TOPdesk
7.3

Support

MS SharePoint
5.0
TOPdesk
8.9

In-Person Training

MS SharePoint
4.5
TOPdesk

Online Training

MS SharePoint
6.4
TOPdesk

Implementation

MS SharePoint
6.0
TOPdesk
6.3

Scalability

MS SharePoint
TOPdesk
7.3

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