What users are saying about
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Top Rated
1762 Ratings
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Top Rated
267 Ratings

MS SharePoint

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1762 Ratings
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Score 7.9 out of 100

TOPdesk

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Score 7.8 out of 100

Likelihood to Recommend

MS SharePoint

If you work with teams of people and need a good way to work collaboratively that I would easily recommend MS SharePoint. It makes working remotely a breeze. You can share, save, store, and edit files live with any users on your team. You can keep on track with project calendars. It is a great tool for project management and planning.It might not be a great tool for an organization that already has a solution for data sharing and a robust planning program. If you are using something like Jira or Trello you may have some of these pieces already. I think SharePoint is well suited to do a lot of things very well but it may be redundant if you have solutions for some of these problems already. If you have a staff that is more functional and less techy then you will probably want to have at least one or two staff members that are proficient enough to run the SharePoint and keep it cleaned up.
Anonymous | TrustRadius Reviewer

TOPdesk

If you work with the standard ITIL processes, TOPdesk meets everything.
If you want to configure and organize everything yourself, TOPdesk does not meet your wishes.
Easy to link to third party applications.
Linking TOPdesk environment of customers and / or suppliers (Collaboration Center).
See also my use case how we use TOPdesk.
Timo Snijders | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MS SharePoint
7.2
TOPdesk
Task Management
MS SharePoint
7.4
TOPdesk
Gantt Charts
MS SharePoint
6.1
TOPdesk
Scheduling
MS SharePoint
7.2
TOPdesk
Workflow Automation
MS SharePoint
7.2
TOPdesk
Mobile Access
MS SharePoint
7.3
TOPdesk
Search
MS SharePoint
7.7
TOPdesk
Visual planning tools
MS SharePoint
7.2
TOPdesk

Communication

MS SharePoint
7.5
TOPdesk
Chat
MS SharePoint
6.9
TOPdesk
Notifications
MS SharePoint
7.7
TOPdesk
Discussions
MS SharePoint
7.7
TOPdesk
Surveys
MS SharePoint
7.0
TOPdesk
Internal knowledgebase
MS SharePoint
8.2
TOPdesk
Integrates with GoToMeeting
MS SharePoint
6.9
TOPdesk
Integrates with Gmail and Google Hangouts
MS SharePoint
6.4
TOPdesk
Integrates with Outlook
MS SharePoint
8.8
TOPdesk

File Sharing & Management

MS SharePoint
8.3
TOPdesk
Versioning
MS SharePoint
8.4
TOPdesk
Video files
MS SharePoint
7.9
TOPdesk
Audio files
MS SharePoint
8.0
TOPdesk
Document collaboration
MS SharePoint
8.8
TOPdesk
Access control
MS SharePoint
8.8
TOPdesk
Advanced security features
MS SharePoint
8.2
TOPdesk
Integrates with Google Drive
MS SharePoint
7.4
TOPdesk
Device sync
MS SharePoint
8.6
TOPdesk

Incident and problem management

MS SharePoint
TOPdesk
8.0
Organize and prioritize service tickets
MS SharePoint
TOPdesk
8.6
Expert directory
MS SharePoint
TOPdesk
7.0
Service restoration
MS SharePoint
TOPdesk
7.9
Self-service tools
MS SharePoint
TOPdesk
8.6
Subscription-based notifications
MS SharePoint
TOPdesk
8.0
ITSM collaboration and documentation
MS SharePoint
TOPdesk
8.3
ITSM reports and dashboards
MS SharePoint
TOPdesk
7.3

ITSM asset management

MS SharePoint
TOPdesk
7.7
Configuration mangement
MS SharePoint
TOPdesk
7.6
Asset management dashboard
MS SharePoint
TOPdesk
7.0
Policy and contract enforcement
MS SharePoint
TOPdesk
8.4

Change management

MS SharePoint
TOPdesk
7.2
Change requests repository
MS SharePoint
TOPdesk
7.5
Change calendar
MS SharePoint
TOPdesk
6.9
Service-level management
MS SharePoint
TOPdesk
7.3

Pros

MS SharePoint

  • Content Storage - Gives great features that allow you to house content, images, documentation, spreadsheets, and other assets in a well organized manner
  • Privacy Settings - Does a great job of ensuring that you can customize very specifically how you want your content accessed, read, by whom, and takes into consideration how sensitive your data is
  • Ease of Access - Because MS Sharepoint is part of the Office 365 suite, it's very easy for users accross the entire organization to access Sharepoint direction from their web browser
Anonymous | TrustRadius Reviewer

TOPdesk

  • They are making good progress in developing API's for communication with other apps which is becoming more and more important. Also the development of a collaboration platform for easy connecting to other/customer (TOPdesk) systems is a positive move.
  • In our company we will build a extensive API configuration to communicate with MS Dynamics and we already have several connections with customers that gives a better user experience.
  • The events and actions module gives extra power to the system to overcome some limitations or automate manual actions.
  • We use this option for a lot of different activities. One is for a notification when a certificate or application license is almost expired but there are a lot more applications for this function.
  • Technical support department performs nicely and in a professional way.
Rob Slinger | TrustRadius Reviewer

Cons

MS SharePoint

  • Collaboration sites, communication sites and hub sites have different features; would be nice if they had equal functionality
  • It would be nice if you can publish your work, but only have certain users view the published work
  • It would be nice if you can create menu bars on the top header in collaboration sites, the same way you can for communication sites and hub sites
  • It would be nice to have different folders for the different pages that are created
Melissa Rances, PMP | TrustRadius Reviewer

TOPdesk

  • Modeling more complicated workflows is difficult and could need the support of a consultant
  • Graphical output of Topdesk is very limited. Users mainly will rely on Excel as reporting tool, except for some basic graphs that are provided in your dashboard by Topdesk itself.
Bernd Fredriks | TrustRadius Reviewer

Likelihood to Renew

MS SharePoint

MS SharePoint 9.8
Based on 21 answers
It's integral to our business. It's already included with most of the Office 365 licensing we buy, so the cost is effectively zero. It stores our files, it is the foundation for custom applications, and Microsoft only continues to enhance its functionality and its connections to other Microsoft tools. SharePoint just keeps getting better and better.
Anonymous | TrustRadius Reviewer

TOPdesk

TOPdesk 8.1
Based on 34 answers
We only recently converted to the SAAS version of TOPdesk, for the simple reason that this version is more expensive than the old on-premise version that we had been using in the year before.The advantages of this SAAS version are clear though: no problems anymore with updates or servers that fail. I am convinced that we will stick with TOPdesk in years to come.
Mark Coutinho | TrustRadius Reviewer

Usability

MS SharePoint

MS SharePoint 8.2
Based on 19 answers
No usability issues reported. Individual teams also have allocated areas which replace legacy shared drives on local LANs. Access to Sharepoint resources is fully integrated with corporate Active Directory with additional two-factor authentication required for administrative users. Users have access to Microsoft Services Hub which allows you to create, manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths
Anonymous | TrustRadius Reviewer

TOPdesk

TOPdesk 8.6
Based on 22 answers
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
Rianne Willems | TrustRadius Reviewer

Reliability and Availability

MS SharePoint

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 9.0
Based on 6 answers
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
Mark Coutinho | TrustRadius Reviewer

Performance

MS SharePoint

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.1
Based on 6 answers
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly.We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
Mark Coutinho | TrustRadius Reviewer

Support Rating

MS SharePoint

MS SharePoint 8.7
Based on 13 answers
Support for SharePoint is quite good. Microsoft provides good support. Microsoft offers
  • Quick turnaround time for issues
  • A range of support services
  • Access to a network of resources
  • Escalation of issues
  • Ongoing development and commitment to produce enhancement
The majority of support is required for initial installation. Once complete and the system is operating we have had very few support issues.
Tim Daciuk | TrustRadius Reviewer

TOPdesk

TOPdesk 8.9
Based on 132 answers
TOPdesk support is TOPnotch. The support engineers and setup people we encountered during our setup phase were knowledgeable and experienced with the design and setup of the optimum TOPdesk based on our requests, and were able to help us avoid snags that we would have otherwise encountered based on our unique setup. Requests since the initial setup period have been met with quick, easy to follow instructions to resolve the issues.
Anonymous | TrustRadius Reviewer

In-Person Training

MS SharePoint

MS SharePoint 4.5
Based on 1 answer
The face to face training I received was on SharePoint Administration. It was rushed as there was a lot of information to cover and the application of the labs weren't that great either. I like to be able to relate what I am learning to what I am currently doing.
Anonymous | TrustRadius Reviewer

TOPdesk

TOPdesk 7.3
Based on 1 answer
The training was short but effective. 1 day to train key users
Wil Kuijpers | TrustRadius Reviewer

Online Training

MS SharePoint

MS SharePoint 6.4
Based on 1 answer
I like to learn at my own pace and online training allows for that. Additionally, you can skip through pieces of content that you already know or are already comfortable with. Microsoft actually offers great videos on their website for basic fundamental SharePoint Training. I have used these training videos in some of my own training sessions with end users.
Anonymous | TrustRadius Reviewer

TOPdesk

TOPdesk 6.4
Based on 1 answer
Simple training, Just to know the basics
Bart Wessels | TrustRadius Reviewer

Implementation Rating

MS SharePoint

MS SharePoint 6.0
Based on 4 answers
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
Christopher Corbett | TrustRadius Reviewer

TOPdesk

TOPdesk 7.6
Based on 12 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele | TrustRadius Reviewer

Alternatives Considered

MS SharePoint

I have not personally used any direct competitors to SharePoint as a whole. However, I have used Dropbox Business and Google Drive. While these do work well for file collaboration, they do not offer the website structure that SharePoint does. SharePoint also integrates directly with other Microsoft products in Office 365/Microsoft 365. This alone makes it worth considering over competitors.
Adam Friedli | TrustRadius Reviewer

TOPdesk

Speaking only to our specific implementation of Heat, which admittedly we did not put much effort into improving over time, we have noticed far better usability in every respect from hands-on ticket remediation all the way through to back-end system maintenance. Implementation was a significant exercise which required a great deal of planning and evaluation of our existing processes, but in spite of this “pain”, it was necessary to move from where we were to start down the path toward where we wanted to be.
Anonymous | TrustRadius Reviewer

Scalability

MS SharePoint

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.8
Based on 6 answers
We have not yet much experience for scalability. There are some good features to make TOPdesk more scalable, for example the value mapping as part of action sequences.
Anonymous | TrustRadius Reviewer

Return on Investment

MS SharePoint

  • As SharePoint is one of the top content collaboration tool which is seamlessly integrated with all other products / solutions from Microsoft or externals, the productivity of employees in the organization can go like a sky rocket and we are witnessing it from the business.
  • As SharePoint provides scaling up/down at any point based on the business needs, any sized organization can choose the best plan according to their need and can leverage the scaling functionality at later stage
  • Business can use SharePoint solutions to automate repeated tasks/ process that they encounter daily and can avoid manual / repeat works
  • As SharePoint is more based out of web based product, network issues or fluctuations can be a challenge at times. However, Microsoft is really working on bringing standalone products that works without a network availability.
Anonymous | TrustRadius Reviewer

TOPdesk

  • We have been able to provide a more streamlined experience for staff and students when raising issues
  • We have been able to replace 3 previous separate systems with TOPdesk and are looking to replace a 4th in the near future by using some of the TOPdesk features
  • We have had to use quite a bit of staff time to configure and support TOPdesk which was not expected. Ideally it requires someone with dedicated time to administer which we did not take into account when implementing
Ian Short | TrustRadius Reviewer

Pricing Details

MS SharePoint

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MS SharePoint Editions & Modules

Edition
Plan 1$5.001
Plan 2$10.001
Office 365 E3$20.001
  1. Per User Per Month
Additional Pricing Details

TOPdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TOPdesk Editions & Modules

Additional Pricing Details
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

Rating Summary

Likelihood to Recommend

MS SharePoint
8.0
TOPdesk
8.4

Likelihood to Renew

MS SharePoint
9.8
TOPdesk
8.1

Usability

MS SharePoint
8.2
TOPdesk
8.6

Reliability and Availability

MS SharePoint
TOPdesk
9.0

Performance

MS SharePoint
TOPdesk
8.1

Support Rating

MS SharePoint
8.7
TOPdesk
8.9

In-Person Training

MS SharePoint
4.5
TOPdesk
7.3

Online Training

MS SharePoint
6.4
TOPdesk
6.4

Implementation Rating

MS SharePoint
6.0
TOPdesk
7.6

Scalability

MS SharePoint
TOPdesk
7.8

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