6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Likelihood to Recommend

MURAL (formerly Mural.ly)

It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Faye Sadler-Clark | TrustRadius Reviewer

Screenhero (Discontinued)

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)
8.0
Mobile Access
MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)
8.0
Search
MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)
Visual planning tools
MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)
8.0

Communication

MURAL (formerly Mural.ly)
9.6
Screenhero (Discontinued)
7.4
Chat
MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)
9.7
Notifications
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
2.9
Discussions
MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)
9.7
Internal knowledgebase
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
Integrates with Outlook
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)

File Sharing & Management

MURAL (formerly Mural.ly)
9.9
Screenhero (Discontinued)
9.7
Versioning
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
Video files
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
9.0
Document collaboration
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
10.0
Access control
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
10.0
Advanced security features
MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)
Integrates with Google Drive
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
Device sync
MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)

Pros

MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Faye Sadler-Clark | TrustRadius Reviewer

Screenhero (Discontinued)

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Harrison Bond | TrustRadius Reviewer

Cons

MURAL (formerly Mural.ly)

  • The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
  • Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Faye Sadler-Clark | TrustRadius Reviewer

Screenhero (Discontinued)

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Csaba Toth | TrustRadius Reviewer

Support Rating

MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Faye Sadler-Clark | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

MURAL (formerly Mural.ly)

No answers on this topic

Screenhero (Discontinued)

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Anonymous | TrustRadius Reviewer

Return on Investment

MURAL (formerly Mural.ly)

  • Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Faye Sadler-Clark | TrustRadius Reviewer

Screenhero (Discontinued)

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.
Taylor Hansen | TrustRadius Reviewer

Pricing Details

MURAL (formerly Mural.ly)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Screenhero (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MURAL (formerly Mural.ly)
10.0
Screenhero (Discontinued)
9.4

Support Rating

MURAL (formerly Mural.ly)
9.0
Screenhero (Discontinued)

Add comparison