My PT Hub vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
My PT Hub
Score 10.0 out of 10
N/A
Launching in Spring 2015, My PT Hub is an online web application, enabling fitness professionals to manage their clients by creating customisable training and nutrition programmes, whilst tracking their progress and achievements.
$49
per month
ServiceTitan
Score 7.9 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
My PT HubServiceTitan
Editions & Modules
No answers on this topic
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
My PT HubServiceTitan
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsDiscount available for annual plan. Annual pricing plan breaks down to $42 per month.
More Pricing Information
Features
My PT HubServiceTitan
Platform
Comparison of Platform features of Product A and Product B
My PT Hub
10.0
1 Ratings
30% above category average
ServiceTitan
-
Ratings
Mobile access10.01 Ratings00 Ratings
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My PT HubServiceTitan
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User Ratings
My PT HubServiceTitan
Likelihood to Recommend
10.0
(1 ratings)
6.0
(11 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
My PT HubServiceTitan
Likelihood to Recommend
My PT Hub
My trainer uses this software when we are unable to meet in person. The software will allow us to still have great workouts. The workouts are in the app and have detailed instructions on how to complete them. The only issue I feel is that the app is sometimes hard to find things. Some stuff feels buried.
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ServiceTitan
LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
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Pros
My PT Hub
  • All In One software.
  • Fitness
  • Workouts
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ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
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Cons
My PT Hub
  • The app is kind of hard to follow.
  • Stuff seems buried in the app.
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ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
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Usability
My PT Hub
The app is available on both IOS and android. Since it is a mobile app, you can use it anywhere in the world which comes in handy if you're out of town. The app has been a great asset to me. I use it daily. It works very well and is very useful.
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ServiceTitan
No answers on this topic
Support Rating
My PT Hub
Like any software, support is key. So far this software has been running smoothly and I haven not needed to contact support for anything. I am very grateful for that. It appears that their support is available through the app if you need it. Additionally, you can contact their support on their website.
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ServiceTitan
No answers on this topic
Alternatives Considered
My PT Hub
No answers on this topic
ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
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Return on Investment
My PT Hub
  • It has helped me achieve our goals.
  • Weight loss
  • The communication between our trainers and myself is great.
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ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
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ScreenShots

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board