21 Ratings
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Score 8 out of 100
6 Ratings
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Score 6.6 out of 100

Attribute Ratings

  • MyCase is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.7

MyCase

77%
6 Ratings
6.0

Thomson Reuters Elite 3E Enterprise Business Management

60%
2 Ratings

Likelihood to Renew

10.0

MyCase

100%
2 Ratings

Thomson Reuters Elite 3E Enterprise Business Management

N/A
0 Ratings

Usability

10.0

MyCase

100%
3 Ratings

Thomson Reuters Elite 3E Enterprise Business Management

N/A
0 Ratings

Support Rating

9.7

MyCase

97%
4 Ratings
7.0

Thomson Reuters Elite 3E Enterprise Business Management

70%
2 Ratings

Implementation Rating

10.0

MyCase

100%
1 Rating

Thomson Reuters Elite 3E Enterprise Business Management

N/A
0 Ratings

Configurability

1.0

MyCase

10%
2 Ratings

Thomson Reuters Elite 3E Enterprise Business Management

N/A
0 Ratings

Vendor post-sale

10.0

MyCase

100%
2 Ratings

Thomson Reuters Elite 3E Enterprise Business Management

N/A
0 Ratings

Vendor pre-sale

10.0

MyCase

100%
2 Ratings

Thomson Reuters Elite 3E Enterprise Business Management

N/A
0 Ratings

Likelihood to Recommend

AffiniPay

My case is well suited for collaboration with clients and remote access to online documents. It allows for secure online communication with clients in a secure online portal. These features allow for increased and efficient communication with clients about the status of their case. It saves time by avoiding unnecessary client phone calls and meetings. It allows attorneys and staff to remotely access documents without being tied down by a local server at an office using this cloud SAS program. Its automatic document preparation program lacks some features and has limited support for Apple software. The API for MyCase is limited to a few software integrations. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration. MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. These features in and of themselves can justify the cost of the program.
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Thomson Reuters

Timekeeping is good, but the report output could be better. The interface is much better than it used to be.
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Pros

AffiniPay

  • Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences.
  • Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case.
  • Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines.
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Thomson Reuters

  • Tracks time
  • Separates billable and nonbillable hours
  • Separates by Matters and clients
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Cons

AffiniPay

  • Integrations
  • Signatures
  • Workflows
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Thomson Reuters

  • Users have reported that they have more reporting capability in other software.
  • The upgrade process is very time-consuming.
  • Sometimes slow.
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Pricing Details

MyCase

Starting Price

$39 per month per user

Editions & Modules

MyCase editions and modules pricing
EditionModules
Basic$391
Pro$592
Advanced$793

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Basic: $39 per user/month(billed annually) or $49 per user/month(billed monthly) Pro: $59 per user/month(billed annually) or $69 Per user/month(billed monthly) Advanced: $79 per user/month(billed annually) or $89 Per user/month(billed monthly)

Thomson Reuters Elite 3E Enterprise Business Management

Starting Price

Editions & Modules

Thomson Reuters Elite 3E Enterprise Business Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    AffiniPay

    It does the job and the dev team keeps adding new useful features.
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    Thomson Reuters

    No answers on this topic

    Usability

    AffiniPay

    It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
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    Thomson Reuters

    No answers on this topic

    Support Rating

    AffiniPay

    I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff
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    Thomson Reuters

    We seem to get the answers that we are looking for rather quickly.
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    Online Training

    AffiniPay

    We love the program.
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    Thomson Reuters

    No answers on this topic

    Implementation Rating

    AffiniPay

    None. This thing is a no brainer for a small law firm.
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    Thomson Reuters

    No answers on this topic

    Alternatives Considered

    AffiniPay

    Prior to using MyCase, my firm relied on AbacusLaw for its CRM program. I have also used Amicus Attorney prior to that. AbacusLaw and Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year. Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.
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    Thomson Reuters

    We experienced a better ROI with 3E and the timeline made more sense.
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    Return on Investment

    AffiniPay

    • Reduction trust accounting errors.
    • Reduction in cost of invoicing.
    • Increased client satisfaction by allowing the client 24-7 access to their case files.
    • Credit card processing fees are much lower than previously experienced.
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    Thomson Reuters

    • Better capability than it's predecessor.
    • Makes business run smoother.
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    Screenshots

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