What users are saying about
2 Ratings
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Score 7 out of 100
53 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Online Storefront

    MyCommerce

    Feature Set Not Supported
    N/A
    7.4

    Optimizely B2C Commerce

    74%
    Optimizely B2C Commerce ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    7.3
    73%
    26 Ratings

    Product management

    N/A
    0 Ratings
    6.9
    69%
    26 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.4
    74%
    22 Ratings

    Branding

    N/A
    0 Ratings
    7.7
    77%
    24 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.5
    75%
    21 Ratings

    Product variations

    N/A
    0 Ratings
    7.4
    74%
    22 Ratings

    Website integration

    N/A
    0 Ratings
    7.2
    72%
    25 Ratings

    Visual customization

    N/A
    0 Ratings
    6.9
    69%
    24 Ratings

    CMS

    N/A
    0 Ratings
    8.8
    88%
    26 Ratings

    Online Shopping Cart

    MyCommerce

    Feature Set Not Supported
    N/A
    7.3

    Optimizely B2C Commerce

    73%
    Optimizely B2C Commerce ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    7.2
    72%
    16 Ratings

    Checkout user experience

    N/A
    0 Ratings
    7.5
    75%
    20 Ratings

    Online Payment System

    MyCommerce

    Feature Set Not Supported
    N/A
    8.5

    Optimizely B2C Commerce

    85%
    Optimizely B2C Commerce ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    8.5
    85%
    18 Ratings

    eCommerce Marketing

    MyCommerce

    Feature Set Not Supported
    N/A
    6.7

    Optimizely B2C Commerce

    67%
    Optimizely B2C Commerce ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    6.7
    67%
    22 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    6.3
    63%
    22 Ratings

    SEO

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    eCommerce Business Management

    MyCommerce

    Feature Set Not Supported
    N/A
    7.6

    Optimizely B2C Commerce

    76%
    Optimizely B2C Commerce ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    6.6
    66%
    21 Ratings

    Order processing

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Inventory management

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Shipping

    N/A
    0 Ratings
    7.6
    76%
    17 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Attribute Ratings

    • MyCommerce is rated higher in 1 area: Likelihood to Renew
    • Optimizely B2C Commerce is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    MyCommerce

    70%
    1 Rating
    7.4

    Optimizely B2C Commerce

    74%
    27 Ratings

    Likelihood to Renew

    7.0

    MyCommerce

    70%
    1 Rating
    4.6

    Optimizely B2C Commerce

    46%
    2 Ratings

    Usability

    MyCommerce

    N/A
    0 Ratings
    7.3

    Optimizely B2C Commerce

    73%
    8 Ratings

    Support Rating

    MyCommerce

    N/A
    0 Ratings
    8.2

    Optimizely B2C Commerce

    82%
    2 Ratings

    Implementation Rating

    MyCommerce

    N/A
    0 Ratings
    2.7

    Optimizely B2C Commerce

    27%
    2 Ratings

    Likelihood to Recommend

    Digital River

    DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup
    Read full review

    Optimizely

    Our experience may be unique because we opted for an Epi core team to implement our website/console set-up and connection to our PIM and ERP. The experience may have been different with a 3rd party or it may not have. That said, we have been live with our primary website for almost 2 years and I still do not consider it was ever "done". We have been going back and forth on functionality issues and bugs since launch. I have low confidence that changes made the previous day will 100% be online the next - so my team rechecks the work they did the previous day to ensure everything is online. The addition of a second channel and enhancement requests have compounded the issues. I feel this product would work fine with singular or less complex market SKU offerings.
    Read full review

    Pros

    Digital River

    • Almost fully customized templates
    • Very simple subscription flow
    • Allows to generate license on the fly using callback to back-end server
    • Very good technical support
    Read full review

    Optimizely

    • Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times.
    • Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website.
    • Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.
    Read full review

    Cons

    Digital River

    • Definitely need Web-based API to manage subscription including changes in renewal date
    • Add more languages (especially Arabic)
    • Redirect user to PayPal directly without entering to shopping cart
    Read full review

    Optimizely

    • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
    • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
    • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
    Read full review

    Pricing Details

    MyCommerce

    Starting Price

    Editions & Modules

    MyCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Optimizely B2C Commerce

      Starting Price

      Editions & Modules

      Optimizely B2C Commerce editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        Digital River

        DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.
        Read full review

        Optimizely

        Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
        Read full review

        Usability

        Digital River

        No answers on this topic

        Optimizely

        The administrative interface is largely intuitive and relatively easy to use. The complexity of business needs and ability to customize can affect this (i.e. you have to set up and develop with the user in mind), but the basic structure is largely solid. There are some areas of redundancy (such as Commerce Manager overlapping with other administrative areas) that can sometimes cause confusion or offer some functions in one place, whereas other related functions are managed on a completely different page.
        Read full review

        Support Rating

        Digital River

        No answers on this topic

        Optimizely

        We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
        Read full review

        Implementation Rating

        Digital River

        No answers on this topic

        Optimizely

        Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
        Read full review

        Alternatives Considered

        Digital River

        We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
        Read full review

        Optimizely

        Optimizely Commerce Cloud offers a very wide range of features for admin users. There is less a need for an IT specialist or programmer to be involved when changes need to be made.
        Read full review

        Return on Investment

        Digital River

        • Works well with credit card renewals
        • Strong fraud detection system (very important)
        • Doesn't work well with PayPal renewals
        • High enough fee
        • Overall DR is good in this area
        Read full review

        Optimizely

        • Positive: We have a usable website - better than what we had before and we are seeing a constant increase in adoption.
        • Positive: Counter associates are using the website to help customers.
        • Negative: Too much time being spent QCing previous work.
        Read full review

        Screenshots

        Add comparison