Likelihood to Recommend
MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
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RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
Read full review Pros Recording and delivering voice messages for immediate retrieval from your email client. Simultaneous phone calls to any lines you direct. Intuitive and simple to use launch panel. Read full review RingCentral service is solid and resilient to issues. RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users. RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter. Read full review Cons Would like to see avatars on the launch pad to easily identify users and message types. Pre-recorded professional voice messages for purchase and customization would be nice. It would be helpful to have a selection of short background music loops. Read full review The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message. The integration of Glip with on-premise Exchange is non-existent and not on the development radar. RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers. Read full review Likelihood to Renew
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review Usability
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Read full review Reliability and Availability
I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
Read full review Performance
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Read full review Support Rating
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Read full review Implementation Rating
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Read full review Alternatives Considered
and a local softphone called Communicator prior to switching to RingCentral.
dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Read full review Contract Terms and Pricing Model
not to sign up for it or give them any money for a product that does not work
Read full review Scalability
There is a browser version which allows the product to be used by almost anyone.
Read full review Return on Investment Serves as a virtual receptionist, therefore, saves on outlays. Extremely cost effective overseas calls. Never missing a business opportunity because I'm connected 24/7. Read full review Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform Able to offer more customized services to partners/clients No need for any special hardware - just need a computer with internet Low investment to integrate with a CRM Read full review ScreenShots