What users are saying about
1 Ratings
5 Ratings
1 Ratings
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Score 10 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MyPBX
8.5
Twilio Flex
Hosted PBX
MyPBX
10.0
Twilio Flex
Multi-level Interactive Voice Response (IVR)
MyPBX
6.0
Twilio Flex
User templates
MyPBX
9.0
Twilio Flex
Call reports
MyPBX
9.0
Twilio Flex

Call Management

MyPBX
8.8
Twilio Flex
Answering rules
MyPBX
7.0
Twilio Flex
Call recording
MyPBX
9.0
Twilio Flex
Call park
MyPBX
9.0
Twilio Flex
Call screening
MyPBX
9.0
Twilio Flex
Message alerts
MyPBX
10.0
Twilio Flex

VoIP system collaboration

MyPBX
7.0
Twilio Flex
Audio conferencing
MyPBX
7.0
Twilio Flex

Contact Center Software

MyPBX
Twilio Flex
8.0
Agent dashboard
MyPBX
Twilio Flex
8.0
Validate callers
MyPBX
Twilio Flex
8.0
Outbound response
MyPBX
Twilio Flex
8.0
Call forwarding
MyPBX
Twilio Flex
8.0
Warm transfer
MyPBX
Twilio Flex
8.0
Interactive voice response
MyPBX
Twilio Flex
8.0
REST APIs
MyPBX
Twilio Flex
8.0
Call scripts
MyPBX
Twilio Flex
8.0
Call tracking
MyPBX
Twilio Flex
8.0
Multichannel integration
MyPBX
Twilio Flex
8.0
CRM software integration
MyPBX
Twilio Flex
8.0

Pros

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

MyPBX

No score
No answers yet
No answers on this topic

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

MyPBX

No answers on this topic

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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