What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 10 out of 100
2 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Julie Demers | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MyPBX
8.5
Versature
8.0
Hosted PBX
MyPBX
10.0
Versature
Multi-level Interactive Voice Response (IVR)
MyPBX
6.0
Versature
User templates
MyPBX
9.0
Versature
8.0
Call reports
MyPBX
9.0
Versature
8.0
Directory of employee names
MyPBX
Versature
8.0

Call Management

MyPBX
8.8
Versature
9.5
Answering rules
MyPBX
7.0
Versature
10.0
Call recording
MyPBX
9.0
Versature
Call park
MyPBX
9.0
Versature
Call screening
MyPBX
9.0
Versature
Message alerts
MyPBX
10.0
Versature
9.0

VoIP system collaboration

MyPBX
7.0
Versature
9.0
Audio conferencing
MyPBX
7.0
Versature
9.0

Pros

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Versature

  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Julie Demers | TrustRadius Reviewer

Cons

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Versature

  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
Julie Demers | TrustRadius Reviewer

Support Rating

MyPBX

No score
No answers yet
No answers on this topic

Versature

Versature 10.0
Based on 1 answer
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Julie Demers | TrustRadius Reviewer

Return on Investment

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Versature

  • Good cost when we had shopped around.
  • Good value for the price paid.
Julie Demers | TrustRadius Reviewer

Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Versature

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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