Inbenta Enterprise Search vs. SurveyLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Inbenta Enterprise Search
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A
SurveyLab
Score 9.7 out of 10
N/A
SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…N/A
Pricing
Inbenta Enterprise SearchSurveyLab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Inbenta Enterprise SearchSurveyLab
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsInbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.—
More Pricing Information
Community Pulse
Inbenta Enterprise SearchSurveyLab
Top Pros
Top Cons

No answers on this topic

Features
Inbenta Enterprise SearchSurveyLab
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Inbenta Enterprise Search
-
Ratings
SurveyLab
8.5
1 Ratings
9% above category average
Survey templates00 Ratings7.31 Ratings
Themes00 Ratings9.11 Ratings
Custom logo/branding00 Ratings9.11 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Inbenta Enterprise Search
-
Ratings
SurveyLab
8.8
1 Ratings
2% above category average
Changes to live survey00 Ratings9.11 Ratings
Question design help00 Ratings8.21 Ratings
Multiple question types00 Ratings9.11 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Inbenta Enterprise Search
-
Ratings
SurveyLab
9.1
1 Ratings
9% above category average
Survey logic flexibility00 Ratings9.11 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Inbenta Enterprise Search
-
Ratings
SurveyLab
8.5
1 Ratings
3% above category average
Response tracking00 Ratings7.31 Ratings
Data export00 Ratings8.21 Ratings
Standard reports00 Ratings9.11 Ratings
Custom reports00 Ratings9.11 Ratings
Analytics00 Ratings9.11 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Inbenta Enterprise Search
-
Ratings
SurveyLab
8.6
1 Ratings
3% above category average
Access controls00 Ratings8.21 Ratings
Compliance00 Ratings9.11 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Inbenta Enterprise Search
-
Ratings
SurveyLab
9.1
1 Ratings
12% above category average
Vendor-offered crowdsourcing00 Ratings9.11 Ratings
Respondent restrictions00 Ratings9.11 Ratings
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User Ratings
Inbenta Enterprise SearchSurveyLab
Likelihood to Recommend
8.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
Inbenta Enterprise SearchSurveyLab
Likelihood to Recommend
Inbenta Technologies Inc.
If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
Read full review
7 Points Ltd.
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read full review
Pros
Inbenta Technologies Inc.
  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.
Read full review
7 Points Ltd.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
Read full review
Cons
Inbenta Technologies Inc.
  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.
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7 Points Ltd.
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
Read full review
Alternatives Considered
Inbenta Technologies Inc.
Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
Read full review
7 Points Ltd.
Read full review
Return on Investment
Inbenta Technologies Inc.
  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.
Read full review
7 Points Ltd.
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
Read full review
ScreenShots

Inbenta Enterprise Search Screenshots

Screenshot of Inbenta Search Sample Result

SurveyLab Screenshots

Screenshot of Dashboard ViewScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of