What users are saying about
5 Ratings
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12 Ratings
5 Ratings
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Score 8.9 out of 100

SoGoSurvey

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12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey is more robust than any other survey software I have used. Comparing it to SurveyMonkey and other similar tools is not possible because it is such a robust tool. Where it falls short is on multi-media management, where a user might want to insert an image, video, gif, etc. into the survey.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
SoGoSurvey
Survey templates
SurveyLab
7.3
SoGoSurvey
Themes
SurveyLab
9.1
SoGoSurvey
Custom logo/branding
SurveyLab
9.1
SoGoSurvey

Survey Content

SurveyLab
8.8
SoGoSurvey
Changes to live survey
SurveyLab
9.1
SoGoSurvey
Question design help
SurveyLab
8.2
SoGoSurvey
Multiple question types
SurveyLab
9.1
SoGoSurvey

Survey Logic

SurveyLab
9.1
SoGoSurvey
Survey logic flexibility
SurveyLab
9.1
SoGoSurvey

Survey Reporting & Analytics

SurveyLab
8.5
SoGoSurvey
Response tracking
SurveyLab
7.3
SoGoSurvey
Data export
SurveyLab
8.2
SoGoSurvey
Standard reports
SurveyLab
9.1
SoGoSurvey
Custom reports
SurveyLab
9.1
SoGoSurvey
Analytics
SurveyLab
9.1
SoGoSurvey

Survey Administration & Security

SurveyLab
8.6
SoGoSurvey
Access controls
SurveyLab
8.2
SoGoSurvey
Compliance
SurveyLab
9.1
SoGoSurvey

Survey Distribution

SurveyLab
9.1
SoGoSurvey
Vendor-offered crowdsourcing
SurveyLab
9.1
SoGoSurvey
Respondent restrictions
SurveyLab
9.1
SoGoSurvey

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

SoGoSurvey

  • We find SoGoSurvey to be very easy to use and simple to set up surveys and forms. I have used other survey software in the past and always struggled with setting up something quickly. SoGoSurvey finally enabled me to do that.
  • I love the Survey Bank. Ready to use survey templates with great set of questions on a range of topics and issues.
  • Rules and Alerts - I like this feature as it sends me a real-time alert based on the rules we have set up in our account.
  • The support team is amazing! Prompt and caring. I have reached out at odd hours and have always received a quick response.
Harris Kahn | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

SoGoSurvey

  • It would have been nice to have a test period of running a survey, so that you could test run, then make adjustments before the survey was set. In my experience, once it was filled out once you could not really edit.
  • It would be nice to have an essay type of question. One where the answer could be up to 5 or 6 paragraphs long
Genea Barnes | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

SoGoSurvey

SoGoSurvey was more flexible in my opinion compared to the other survey company's I looked at. It had a monthly price option that allowed for the type of logic we needed in our questions. It had great reports, a simple user interface, and tons of helpful tools and question types. I did not use the other platforms personally but would see no reason to not use SoGoSurvey again. Sales and Support were very helpful as well!
Garen Lafser | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

SoGoSurvey

  • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
  • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
  • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
  • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SoGoSurvey

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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