What users are saying about
5 Ratings
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Score 8.9 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Usersnap for Customer Feedback

Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
Annie Hathaway | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Usersnap for Customer Feedback
Survey templates
SurveyLab
7.3
Usersnap for Customer Feedback
Themes
SurveyLab
9.1
Usersnap for Customer Feedback
Custom logo/branding
SurveyLab
9.1
Usersnap for Customer Feedback

Survey Content

SurveyLab
8.8
Usersnap for Customer Feedback
Changes to live survey
SurveyLab
9.1
Usersnap for Customer Feedback
Question design help
SurveyLab
8.2
Usersnap for Customer Feedback
Multiple question types
SurveyLab
9.1
Usersnap for Customer Feedback

Survey Logic

SurveyLab
9.1
Usersnap for Customer Feedback
Survey logic flexibility
SurveyLab
9.1
Usersnap for Customer Feedback

Survey Reporting & Analytics

SurveyLab
8.5
Usersnap for Customer Feedback
Response tracking
SurveyLab
7.3
Usersnap for Customer Feedback
Data export
SurveyLab
8.2
Usersnap for Customer Feedback
Standard reports
SurveyLab
9.1
Usersnap for Customer Feedback
Custom reports
SurveyLab
9.1
Usersnap for Customer Feedback
Analytics
SurveyLab
9.1
Usersnap for Customer Feedback

Survey Administration & Security

SurveyLab
8.6
Usersnap for Customer Feedback
Access controls
SurveyLab
8.2
Usersnap for Customer Feedback
Compliance
SurveyLab
9.1
Usersnap for Customer Feedback

Survey Distribution

SurveyLab
9.1
Usersnap for Customer Feedback
Vendor-offered crowdsourcing
SurveyLab
9.1
Usersnap for Customer Feedback
Respondent restrictions
SurveyLab
9.1
Usersnap for Customer Feedback

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Usersnap for Customer Feedback

  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
Juan Palma | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Usersnap for Customer Feedback

  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Annie Hathaway | TrustRadius Reviewer

Support Rating

SurveyLab

No score
No answers yet
No answers on this topic

Usersnap for Customer Feedback

Usersnap for Customer Feedback 7.0
Based on 1 answer
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Annie Hathaway | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Usersnap for Customer Feedback

Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
Juan Palma | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Usersnap for Customer Feedback

  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Juan Palma | TrustRadius Reviewer

Screenshots

Usersnap for Customer Feedback

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Usersnap for Customer Feedback

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
Usersnap for Customer Feedback
8.9

Support Rating

SurveyLab
Usersnap for Customer Feedback
7.0

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