5 Ratings
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Score 8.9 out of 100
7 Ratings
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Score 9 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

OpinionLab is a great way to collect passive feedback from our online users in a simple unobtrusive manner. Easily implemented by most areas of the organization and used to help direct new product development. It can also aid in determining issues with our online tools and processes.
Richard Perroset | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Verint Digital Feedback Management (OpinionLab)
Survey templates
SurveyLab
7.3
Verint Digital Feedback Management (OpinionLab)
Themes
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
Custom logo/branding
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)

Survey Content

SurveyLab
8.8
Verint Digital Feedback Management (OpinionLab)
Changes to live survey
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
Question design help
SurveyLab
8.2
Verint Digital Feedback Management (OpinionLab)
Multiple question types
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)

Survey Logic

SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
Survey logic flexibility
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)

Survey Reporting & Analytics

SurveyLab
8.5
Verint Digital Feedback Management (OpinionLab)
Response tracking
SurveyLab
7.3
Verint Digital Feedback Management (OpinionLab)
Data export
SurveyLab
8.2
Verint Digital Feedback Management (OpinionLab)
Standard reports
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
Custom reports
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
Analytics
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)

Survey Administration & Security

SurveyLab
8.6
Verint Digital Feedback Management (OpinionLab)
Access controls
SurveyLab
8.2
Verint Digital Feedback Management (OpinionLab)
Compliance
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)

Survey Distribution

SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
Vendor-offered crowdsourcing
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
Respondent restrictions
SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

  • Easily deployed, using either standard templates or custom installs.
  • Easy reporting interface, and good delivery options for automated reports.
  • Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
Dieter Davis | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

  • Add a multi user dashboard.
Alex Corzo | TrustRadius Reviewer

Likelihood to Renew

SurveyLab

No score
No answers yet
No answers on this topic

Verint Digital Feedback Management (OpinionLab)

Verint Digital Feedback Management (OpinionLab) 8.0
Based on 1 answer
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Alex Corzo | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and Digital Analytics, Salesforce Sales Cloud and FullStory, while Foresee integrates with Nebula CX and UserVoice. Depending on the size of your company and other platforms you need to integrate with it, let those help you decide which of these multi-channel customer experience analytics platform are best for your company.
Richard Perroset | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Verint Digital Feedback Management (OpinionLab)

  • OpinionLab has provided very valuable insights, as a method of detection of site issues or customer struggle, where we can tie it to a customer experience in Tealeaf or Clicktale and then quantify the issue.
  • Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.
Dieter Davis | TrustRadius Reviewer

Screenshots

Verint Digital Feedback Management (OpinionLab)

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Verint Digital Feedback Management (OpinionLab)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
Verint Digital Feedback Management (OpinionLab)
9.0

Likelihood to Renew

SurveyLab
Verint Digital Feedback Management (OpinionLab)
8.0

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