5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.5

    SurveyLab

    85%

    Verint Survey Management

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 3/3 features

    Survey templates

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Themes

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Custom logo/branding

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Content

    8.8

    SurveyLab

    88%

    Verint Survey Management

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 3/3 features

    Changes to live survey

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Question design help

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Multiple question types

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Logic

    9.1

    SurveyLab

    91%

    Verint Survey Management

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 1/1 features

    Survey logic flexibility

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.5

    SurveyLab

    85%

    Verint Survey Management

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 5/5 features

    Response tracking

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Data export

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Custom reports

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Administration & Security

    8.6

    SurveyLab

    86%

    Verint Survey Management

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 2/2 features

    Access controls

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Compliance

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Distribution

    9.1

    SurveyLab

    91%

    Verint Survey Management

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Respondent restrictions

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Verint Survey Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    SurveyLab

    91%
    1 Rating
    10.0

    Verint Survey Management

    100%
    1 Rating

    Likelihood to Renew

    SurveyLab

    N/A
    0 Ratings
    10.0

    Verint Survey Management

    100%
    1 Rating

    Usability

    SurveyLab

    N/A
    0 Ratings
    7.0

    Verint Survey Management

    70%
    1 Rating

    Support Rating

    SurveyLab

    N/A
    0 Ratings
    10.0

    Verint Survey Management

    100%
    2 Ratings

    Likelihood to Recommend

    7 Points Ltd.

    MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
    Read full review

    Verint

    Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
    Read full review

    Pros

    7 Points Ltd.

    • They have great support that always will help you.
    • MySurveyLab is very flexible. Some things can be done in several ways.
    • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
    • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
    • They have a mobile application that can collect responses offline(!)
    Read full review

    Verint

    • Scalable: no issues with volume for sending out emails nor reporting.
    • Feature Rich: very well equipped.
    • Support: excellent knowledge base and even better live support
    • Pricing: very cost effective pricing models
    Read full review

    Cons

    7 Points Ltd.

    • Summary export in Excel could be nicer.
    • Tags in the left menu could be more intuitive.
    Read full review

    Verint

    • Admin User interface: feels a bit dated, though functionally it works well.
    • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
    Read full review

    Pricing Details

    SurveyLab

    Starting Price

    Editions & Modules

    SurveyLab editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Verint Survey Management

      Starting Price

      Editions & Modules

      Verint Survey Management editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        7 Points Ltd.

        No answers on this topic

        Verint

        Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
        Read full review

        Usability

        7 Points Ltd.

        No answers on this topic

        Verint

        Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
        Read full review

        Support Rating

        7 Points Ltd.

        No answers on this topic

        Verint

        Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
        Read full review

        Alternatives Considered

        7 Points Ltd.

        Read full review

        Verint

        No answers on this topic

        Return on Investment

        7 Points Ltd.

        • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
        Read full review

        Verint

        • Deeper customer relationships
        • Insights into customer desires
        • "Free" customer feedback
        Read full review

        Screenshots

        Add comparison