What users are saying about
5 Ratings
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Score 8.9 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Verint ForeSee CX Suite

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.
Byron Conner | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Verint ForeSee CX Suite
6.7
Survey templates
SurveyLab
7.3
Verint ForeSee CX Suite
7.0
Themes
SurveyLab
9.1
Verint ForeSee CX Suite
8.0
Custom logo/branding
SurveyLab
9.1
Verint ForeSee CX Suite
5.0

Survey Content

SurveyLab
8.8
Verint ForeSee CX Suite
8.5
Changes to live survey
SurveyLab
9.1
Verint ForeSee CX Suite
9.0
Question design help
SurveyLab
8.2
Verint ForeSee CX Suite
Multiple question types
SurveyLab
9.1
Verint ForeSee CX Suite
8.0

Survey Logic

SurveyLab
9.1
Verint ForeSee CX Suite
8.0
Survey logic flexibility
SurveyLab
9.1
Verint ForeSee CX Suite
8.0

Survey Reporting & Analytics

SurveyLab
8.5
Verint ForeSee CX Suite
8.8
Response tracking
SurveyLab
7.3
Verint ForeSee CX Suite
9.0
Data export
SurveyLab
8.2
Verint ForeSee CX Suite
10.0
Standard reports
SurveyLab
9.1
Verint ForeSee CX Suite
8.0
Custom reports
SurveyLab
9.1
Verint ForeSee CX Suite
8.0
Analytics
SurveyLab
9.1
Verint ForeSee CX Suite
9.0

Survey Administration & Security

SurveyLab
8.6
Verint ForeSee CX Suite
Access controls
SurveyLab
8.2
Verint ForeSee CX Suite
Compliance
SurveyLab
9.1
Verint ForeSee CX Suite

Survey Distribution

SurveyLab
9.1
Verint ForeSee CX Suite
Vendor-offered crowdsourcing
SurveyLab
9.1
Verint ForeSee CX Suite
Respondent restrictions
SurveyLab
9.1
Verint ForeSee CX Suite

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Easy navigation
  • Offers an app for on the go!
Byron Conner | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Verint ForeSee CX Suite

  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
Byron Conner | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Verint ForeSee CX Suite

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
Byron Conner | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Verint ForeSee CX Suite

  • Better customer engagement.
  • Increase in sales.
Byron Conner | TrustRadius Reviewer

Screenshots

Verint ForeSee CX Suite

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Verint ForeSee CX Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
Verint ForeSee CX Suite
9.0

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