8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
105 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Feature Set Ratings

    Secure Email Gateway

    8.4

    N-able Mail Assure

    84%

    Zix Email Encryption (ZixEncrypt)

    Feature Set Not Supported
    N/A
    N-able Mail Assure ranks higher in 4/4 features

    Anti-malware

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Cusomizability

    7.8
    78%
    3 Ratings
    N/A
    0 Ratings

    Threat Detection

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Management Tools

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • N-able Mail Assure is rated higher in 1 area: Support Rating
    • Zix Email Encryption (ZixEncrypt) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.1

    N-able Mail Assure

    41%
    3 Ratings
    8.9

    Zix Email Encryption (ZixEncrypt)

    89%
    102 Ratings

    Likelihood to Renew

    N-able Mail Assure

    N/A
    0 Ratings
    8.5

    Zix Email Encryption (ZixEncrypt)

    85%
    6 Ratings

    Usability

    N-able Mail Assure

    N/A
    0 Ratings
    8.9

    Zix Email Encryption (ZixEncrypt)

    89%
    100 Ratings

    Availability

    N-able Mail Assure

    N/A
    0 Ratings
    9.0

    Zix Email Encryption (ZixEncrypt)

    90%
    6 Ratings

    Performance

    N-able Mail Assure

    N/A
    0 Ratings
    9.0

    Zix Email Encryption (ZixEncrypt)

    90%
    6 Ratings

    Support Rating

    9.3

    N-able Mail Assure

    93%
    5 Ratings
    8.8

    Zix Email Encryption (ZixEncrypt)

    88%
    11 Ratings

    In-Person Training

    N-able Mail Assure

    N/A
    0 Ratings
    9.1

    Zix Email Encryption (ZixEncrypt)

    91%
    1 Rating

    Online Training

    N-able Mail Assure

    N/A
    0 Ratings
    8.0

    Zix Email Encryption (ZixEncrypt)

    80%
    3 Ratings

    Implementation Rating

    N-able Mail Assure

    N/A
    0 Ratings
    8.1

    Zix Email Encryption (ZixEncrypt)

    81%
    14 Ratings

    Configurability

    N-able Mail Assure

    N/A
    0 Ratings
    9.0

    Zix Email Encryption (ZixEncrypt)

    90%
    2 Ratings

    Ease of integration

    N-able Mail Assure

    N/A
    0 Ratings
    9.1

    Zix Email Encryption (ZixEncrypt)

    91%
    1 Rating

    Product Scalability

    N-able Mail Assure

    N/A
    0 Ratings
    9.0

    Zix Email Encryption (ZixEncrypt)

    90%
    3 Ratings

    Vendor post-sale

    N-able Mail Assure

    N/A
    0 Ratings
    9.0

    Zix Email Encryption (ZixEncrypt)

    90%
    2 Ratings

    Vendor pre-sale

    N-able Mail Assure

    N/A
    0 Ratings
    9.1

    Zix Email Encryption (ZixEncrypt)

    91%
    2 Ratings

    Likelihood to Recommend

    N-able

    SolarWinds Mail Assure is well suited to medium and large sized organizations that need a configurable and flexible mail filter. It is likely to not be appropriate for marketing firms that want a set it and forget it sort of filter that needs no adjustment.
    Read full review

    Zix Corporation

    Zix integrates well with Google Workspace to work seamlessly and behind the scenes. Whole message encryption (including attachments) can be programmed with a keyword or phrase in the subject line. Our staff finds that relatively easy to do. Plus, if our staff forget to add the keyword to encrypt the message, all messages are scanned for sensitive information and encrypted anyway. Great safeguard!
    Read full review

    Pros

    N-able

    • Spam filtering
    • Adaptive learning for security
    Read full review

    Zix Corporation

    • Zix scans outbound emails for personal financial information and encrypts accordingly.
    • Zix scans outbound emails for health information and encrypts accordingly.
    • Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
    • Zix was very easy to implement on our email domain with a few clicks of the mouse.
    Read full review

    Cons

    N-able

    • SMTP scanning trips some spam filters.
    • Releasing a quarantined spam email often requires admin intervention.
    • Console access is cumbersome for end users.
    Read full review

    Zix Corporation

    • There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness.
    • Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few.
    Read full review

    Pricing Details

    N-able Mail Assure

    Starting Price

    Editions & Modules

    N-able Mail Assure editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zix Email Encryption (ZixEncrypt)

      Starting Price

      Editions & Modules

      Zix Email Encryption (ZixEncrypt) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        N-able

        No answers on this topic

        Zix Corporation

        It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
        Read full review

        Usability

        N-able

        No answers on this topic

        Zix Corporation

        From an admin side I believe that the portals need to be combined into one main web based portal. This would make it easier to access for admins when setting up policies and trying to view reports. That is the one area I would say Zix is not so easy to use. However, for the end user I believe the product is great as they really have little involvement.
        Read full review

        Reliability and Availability

        N-able

        No answers on this topic

        Zix Corporation

        The availability of Zix has been very good. We have never had an outage due to an issue with the Zix portal or service. They plan their upgrades for off hours and do a good job of communicating any planned upgrades or outages well in advance. Zix has always been available when we need it.
        Read full review

        Performance

        N-able

        No answers on this topic

        Zix Corporation

        there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
        Read full review

        Support Rating

        N-able

        The support has been rock solid, easy to communicate with, and highly knowledgable.
        Read full review

        Zix Corporation

        I give it the high rating due to the fact support will be rarely needed. Zix documentation is pretty solid, clear, and helpful. When contacted, Zix did a good job in resolving the issues and we were able to move forward without any issues on the zix side. The app is easy to use, and again requires little support.
        Read full review

        In-Person Training

        N-able

        No answers on this topic

        Zix Corporation

        The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
        Read full review

        Online Training

        N-able

        No answers on this topic

        Zix Corporation

        The online training we received from Zix was very good. They did a good job of walking us through the entire setup process and also provided good documentation as a reference. It was valuable because we worked directly with our configuration and portal during the training. We weren't just working with a hypothetical example.
        Read full review

        Implementation Rating

        N-able

        No answers on this topic

        Zix Corporation

        Zix was already implemented when I started. I migrated our Zix to the cloud version years later. Zix support did a great job assisting me in moving to the cloud. They worked with me the entire way, and it was a painless process. Moving to the cloud was a great recommendation. They were really thinking of our best interests.
        Read full review

        Alternatives Considered

        N-able

        We have used a few mail security options, including SpamStopsHere. Mail Assure is easier to manage and adapts as it learns the email traffic and patterns that come into the company. We use most of the SolarWinds suite, including MSPManager, N-central, Passportal, and Endpoint Security. We have been happy with their products and they are always quick to respond to their support tickets.
        Read full review

        Zix Corporation

        We wanted something that was common in our industry so our clients and partners would understand it. We also wanted an email encryption system that was policy-based so our users didn't have to do anything to ensure private information was well-protected. Zix fits the bill in both instances.
        Read full review

        Scalability

        N-able

        No answers on this topic

        Zix Corporation

        It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
        Read full review

        Return on Investment

        N-able

        • It cut down on the amount of spam we get.
        • It can differentiate a email box from an alias attached so it must be specified to keep from being billed.
        Read full review

        Zix Corporation

        • We've saved potentially millions of dollars in compliance fines by using Zix. The amount of HIPAA information that gets sent by email is staggering and prior to deploying Zix we were unprotected. The level of assurance and auditing trail is awesome and provides incredible value.
        • While many email users were at first inconvenienced they've come to appreciate the protection they received from the service because people often make mistakes when sending emails about the sensitivity of the information they are sharing they feel they have a safety net with Zix that is keeping them out of harm's way.
        Read full review

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