What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
580 Ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

SolarWinds NPM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
580 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    5.3

    N-able MSP Manager

    53%

    SolarWinds NPM

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    Expert directory

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Service restoration

    3.9
    39%
    2 Ratings
    N/A
    0 Ratings

    Self-service tools

    3.5
    35%
    4 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    ITSM asset management

    6.7

    N-able MSP Manager

    67%

    SolarWinds NPM

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Configuration mangement

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    7.2
    72%
    3 Ratings
    N/A
    0 Ratings

    Change management

    2.8

    N-able MSP Manager

    28%

    SolarWinds NPM

    Feature Set Not Supported
    N/A
    N-able MSP Manager ranks higher in 2/2 features

    Change calendar

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Service-level management

    4.5
    45%
    4 Ratings
    N/A
    0 Ratings

    Network Performance Monitoring

    N-able MSP Manager

    Feature Set Not Supported
    N/A
    8.1

    SolarWinds NPM

    81%
    SolarWinds Network Performance Monitor (NPM) ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    8.1
    81%
    209 Ratings

    Network monitoring

    N/A
    0 Ratings
    8.9
    89%
    231 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    7.8
    78%
    201 Ratings

    Alerts

    N/A
    0 Ratings
    8.8
    88%
    228 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.8
    78%
    188 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    7.3
    73%
    130 Ratings

    Network mapping

    N/A
    0 Ratings
    7.6
    76%
    190 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.4
    84%
    212 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.3
    73%
    152 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    8.7
    87%
    215 Ratings

    Attribute Ratings

    • SolarWinds Network Performance Monitor (NPM) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    4.0

    N-able MSP Manager

    40%
    4 Ratings
    8.9

    SolarWinds NPM

    89%
    237 Ratings

    Likelihood to Renew

    N-able MSP Manager

    N/A
    0 Ratings
    9.0

    SolarWinds NPM

    90%
    24 Ratings

    Usability

    N-able MSP Manager

    N/A
    0 Ratings
    9.1

    SolarWinds NPM

    91%
    19 Ratings

    Availability

    N-able MSP Manager

    N/A
    0 Ratings
    8.2

    SolarWinds NPM

    82%
    2 Ratings

    Performance

    N-able MSP Manager

    N/A
    0 Ratings
    5.5

    SolarWinds NPM

    55%
    2 Ratings

    Support Rating

    3.9

    N-able MSP Manager

    39%
    4 Ratings
    7.2

    SolarWinds NPM

    72%
    42 Ratings

    Online Training

    N-able MSP Manager

    N/A
    0 Ratings
    6.4

    SolarWinds NPM

    64%
    1 Rating

    Implementation Rating

    N-able MSP Manager

    N/A
    0 Ratings
    7.3

    SolarWinds NPM

    73%
    16 Ratings

    Configurability

    N-able MSP Manager

    N/A
    0 Ratings
    9.1

    SolarWinds NPM

    91%
    1 Rating

    Ease of integration

    N-able MSP Manager

    N/A
    0 Ratings
    7.3

    SolarWinds NPM

    73%
    1 Rating

    Product Scalability

    N-able MSP Manager

    N/A
    0 Ratings
    7.3

    SolarWinds NPM

    73%
    1 Rating

    Vendor post-sale

    N-able MSP Manager

    N/A
    0 Ratings
    8.2

    SolarWinds NPM

    82%
    1 Rating

    Vendor pre-sale

    N-able MSP Manager

    N/A
    0 Ratings
    7.3

    SolarWinds NPM

    73%
    1 Rating

    Likelihood to Recommend

    N-able

    It's a good company to grow with because as needs change there are more features available.
    Read full review

    SolarWinds

    Solarwinds NPM is well suited for medium to large networks, it may be a bit heavy for the SOHO environment as most of the tools and reports are designed for monitoring KPIs which may not be critical for a small shop. NPM can handle large networks with several sites and mixed technologies ranging from networks, server systems, storage devices and SLA reporting.
    Read full review

    Pros

    N-able

    • Web Based
    • Automated Ticket creation
    Read full review

    SolarWinds

    • Out of the Monitoring of almost all Network Devices.
    • Build custom pollers to monitor which is not supported out of the box.
    • Further you can alert on these custom metrics and Out of the box metrics.
    • It provides you great dashboards, Reports features.
    • You can integrate it with any MoM layer tools either using its API or sending out traps.
    • Out of the box Integration with Service Now ITSM Tool.
    Read full review

    Cons

    N-able

    • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
    • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
    • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
    Read full review

    SolarWinds

    • The software upgrade process is a little hairy and has caused me trouble on occasion.
    • The server that it needs to run is a bit of a resource hog along with the SQL server.
    • Some additional features like the network map are a bit clunky compared to some other products that we use.
    Read full review

    Pricing Details

    N-able MSP Manager

    Starting Price

    Editions & Modules

    N-able MSP Manager editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SolarWinds NPM

      Starting Price

      $0 Starting Price

      Editions & Modules

      SolarWinds NPM editions and modules pricing
      EditionModules
      NPM$1,5831

      Footnotes

      1. Starting Price

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      N-able

      No answers on this topic

      SolarWinds

      The entire IT staff relies on NPM in its daily operations. It would be impossible for us to maintain our level of service without it. If SolarWinds gets to proud of their product and begins to over charge for it, we would be forced to reconsider and use a different product. But as it stands it is worth the price to renew it.
      Read full review

      Usability

      N-able

      No answers on this topic

      SolarWinds

      SolarWinds Network Performance Monitor (NPM) is quite an extensive product, covering all our bases and requirements. There are a lot of customizable options and features which you can work with for their alerting which is really useful. I haven't found anything yet which I thought SolarWinds Network Performance Monitor (NPM) could do, but it actually couldn't so overall it works nicely and does the job.
      Read full review

      Reliability and Availability

      N-able

      No answers on this topic

      SolarWinds

      Has never failed me
      Read full review

      Performance

      N-able

      No answers on this topic

      SolarWinds

      Pages load slow, especially the bettors map. Could be that my server is old.
      Read full review

      Support Rating

      N-able

      They're good at resolving issues when they arise.
      Read full review

      SolarWinds

      In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
      Read full review

      Online Training

      N-able

      No answers on this topic

      SolarWinds

      Would like an in person course
      Read full review

      Implementation Rating

      N-able

      No answers on this topic

      SolarWinds

      Make sure your inventory is accurate. Stand up some virtual machines for testing prior to installation. Make sure your database and its credentials are setup. Think about things you want to monitor that may not be obvious - UPS units, Door hardware, PBX systems, Fabric Channel switches, firewalls, routers, switches. Try to setup SNMP on these devices and have an IP that you will assign to the new server. If you do that it will go well.
      Read full review

      Alternatives Considered

      N-able

      MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
      Read full review

      SolarWinds

      We selected SolarWinds Network Performance Monitor because of the capabilities of the product versus the price. The tools also work well with their other products and support is fairly good. We have never had a problem when we needed to make a call.
      Read full review

      Scalability

      N-able

      No answers on this topic

      SolarWinds

      From the direction and information I have been given it is very flexible and scalelable
      Read full review

      Return on Investment

      N-able

      • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
      • Searching for a ticket requires scrolling, wasting time
      Read full review

      SolarWinds

      • SolarWinds allows us to proactively address hardware issues before they impact the business. We recently had a server that was experiencing issues sporadically and we were able to use the data from SolarWinds to track down and correct the issue before it tanked the server.
      • SolarWinds gives our IT department some piece of mind knowing that they'll be alerted of any issues real time.
      • We can use SolarWinds data to justify needed to replace or upgrade certain equipment that is key to our core business.
      Read full review

      Screenshots

      Add comparison