What users are saying about
13 Ratings
71 Ratings
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Score 7.8 out of 100
13 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • OpenNMS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.9

N-able N-central

69%
21 Ratings
8.4

OpenNMS

84%
4 Ratings

Likelihood to Renew

9.1

N-able N-central

91%
2 Ratings

OpenNMS

N/A
0 Ratings

Usability

9.1

N-able N-central

91%
3 Ratings

OpenNMS

N/A
0 Ratings

Support Rating

8.8

N-able N-central

88%
14 Ratings

OpenNMS

N/A
0 Ratings

Implementation Rating

8.4

N-able N-central

84%
4 Ratings

OpenNMS

N/A
0 Ratings

Likelihood to Recommend

N-able

N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
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The OpenNMS Group

I would recommend all system administrators use some form of network monitoring if they are not already doing so, and I'd definitely recommend people consider OpenNMS if they're shopping around. Small businesses will benefit from the low-cost of entry (it's free!), whilst getting all the enterprise features. Larger businesses can benefit from paid support plans.
However, there's no getting around the fact that you will require some advanced networking and sysadmin knowledge to get the most out of OpenNMS, or at least, be prepared for a steep learning curve. If you don't have the resources to devote this time initially, you may struggle.
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Pros

N-able

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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The OpenNMS Group

  • Report on SLA
  • Group network areas
  • Discovery of elements
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Cons

N-able

  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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The OpenNMS Group

  • We've had a few issues with delayed alerting.
  • I haven't quite figured out how to make topologies work yet, but I haven't spent a ton of time on it either.
  • We've also had a bit of trouble importing some MIBs, but that usually boiled down to working with the vendor to make sure we had the right MIBs and dependencies.
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Pricing Details

N-able N-central

Starting Price

Editions & Modules

N-able N-central editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OpenNMS

    Starting Price

    Editions & Modules

    OpenNMS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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      The OpenNMS Group

      No answers on this topic

      Usability

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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      The OpenNMS Group

      No answers on this topic

      Support Rating

      N-able

      For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
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      The OpenNMS Group

      No answers on this topic

      Implementation Rating

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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      The OpenNMS Group

      No answers on this topic

      Alternatives Considered

      N-able

      N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
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      The OpenNMS Group

      OpenNMS's more attractive GUI and its price break were the main reasons our company chose to explore and use this product. However, it never managed to actually replace Nagios which had a much more established hold within the company. Perhaps we were over-monitoring, but our company claimed a $100k loss per hour of downtime.
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      Return on Investment

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
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      The OpenNMS Group

      • Initial adoption required quite a lot of resources and time to get everything right. Totally worth it for us; just be prepared for a gradual process that will get better and better with time.
      • Once setup and running smoothly, it provides us with all the reporting we could hope for, at near zero cost.
      • With OpenNMS, we're able to offer a much more reliable service to our customers, and spend a lot less time dealing with issues.
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      Screenshots

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