What users are saying about
Top Rated
201 Ratings
70 Ratings
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Score 7.7 out of 100
Top Rated
201 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Network Performance Monitoring

    N-able N-central

    Feature Set Not Supported
    N/A
    8.5

    PRTG

    85%
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    8.9
    89%
    48 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.2
    92%
    53 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Alerts

    N/A
    0 Ratings
    9.4
    94%
    54 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.6
    76%
    38 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    Network mapping

    N/A
    0 Ratings
    8.2
    82%
    38 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    47 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.7
    77%
    37 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    8.2
    82%
    51 Ratings

    Attribute Ratings

    • N-able N-central is rated higher in 2 areas: Usability, Support Rating
    • PRTG Network Monitor is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    7.0

    N-able N-central

    70%
    21 Ratings
    9.0

    PRTG

    90%
    54 Ratings

    Likelihood to Renew

    9.1

    N-able N-central

    91%
    2 Ratings
    10.0

    PRTG

    100%
    2 Ratings

    Usability

    9.1

    N-able N-central

    91%
    3 Ratings
    9.0

    PRTG

    90%
    1 Rating

    Support Rating

    8.7

    N-able N-central

    87%
    14 Ratings
    8.5

    PRTG

    85%
    28 Ratings

    Implementation Rating

    8.4

    N-able N-central

    84%
    4 Ratings

    PRTG

    N/A
    0 Ratings

    Likelihood to Recommend

    N-able

    N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
    Read full review

    Paessler

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes. If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Read full review

    Pros

    N-able

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Read full review

    Paessler

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Read full review

    Cons

    N-able

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Read full review

    Paessler

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Read full review

    Pricing Details

    N-able N-central

    Starting Price

    Editions & Modules

    N-able N-central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      PRTG

      Starting Price

      $0 subscription license

      Editions & Modules

      PRTG editions and modules pricing
      EditionModules
      PRTG 5001,7501
      PRTG 1,0003,2002
      PRTG 2,5006,5003
      PRTG 5,00011,5004
      PRTG XL 115,5005
      PRTG EnterpriseCustom Pricing6

      Footnotes

      1. perpetual license
      2. perpetual license
      3. perpetual license
      4. perpetual license
      5. perpetual license
      6. subscription license

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
      Read full review

      Paessler

      It is now an essential tool for monitoring and maintaining the health of our network and systems.
      Read full review

      Usability

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
      Read full review

      Paessler

      The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
      Read full review

      Support Rating

      N-able

      For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
      Read full review

      Paessler

      I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
      Read full review

      Implementation Rating

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
      Read full review

      Paessler

      No answers on this topic

      Alternatives Considered

      N-able

      N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
      Read full review

      Paessler

      I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
      Read full review

      Return on Investment

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
      Read full review

      Paessler

      • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
      • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
      • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
      Read full review

      Screenshots

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