What users are saying about
15 Ratings
70 Ratings
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Score 7.8 out of 100
15 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • Tivoli is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

N-able N-central

70%
21 Ratings
8.0

Tivoli

80%
3 Ratings

Likelihood to Renew

9.1

N-able N-central

91%
2 Ratings

Tivoli

N/A
0 Ratings

Usability

9.1

N-able N-central

91%
3 Ratings

Tivoli

N/A
0 Ratings

Support Rating

8.7

N-able N-central

87%
14 Ratings

Tivoli

N/A
0 Ratings

Implementation Rating

8.4

N-able N-central

84%
4 Ratings

Tivoli

N/A
0 Ratings

Likelihood to Recommend

N-able

N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
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IBM

For either DB2 or zLinux, Tivoli is hands-down the best solution. For Oracle and other operating systems, there are more advanced solutions available. Some of these features are considered "game-changing" by our Sys Admins. Of the three solutions I've dealt with, Tivoli ranks right in the middle with cost, features, and complexity. A nice solution (and the best for the options I listed above), but not cutting-edge.
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Pros

N-able

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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IBM

  • Fully customizable
  • Automate various portions of various applications
  • Great at Access Management (but also Release, Change, Event, etc)
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Cons

N-able

  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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IBM

  • Tivoli is not manageable from the GUI console and I believe it needs a dedicated resource to manage the software.
  • Tivoli (TSM) configuration is complex, granular, and scalable with customizable configuration features, but it requires a good administrator that has a strong knowledge of the product.
  • It needs additional agents or plugins for administration; for example, I have to use an MMC plug-in on the servers.
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Pricing Details

N-able N-central

Starting Price

Editions & Modules

N-able N-central editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Tivoli

    Starting Price

    $0

    Editions & Modules

    Tivoli editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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      IBM

      No answers on this topic

      Usability

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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      IBM

      No answers on this topic

      Support Rating

      N-able

      For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
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      IBM

      No answers on this topic

      Implementation Rating

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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      IBM

      No answers on this topic

      Alternatives Considered

      N-able

      N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
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      IBM

      Tivoli sits right in the middle of these two products, all things considered. Each has its own strengths (Cohesity has bells and whistles, CommVault works well with Microsoft). Tivoli is a nice blend and rock-solid once implemented.
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      Return on Investment

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
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      IBM

      • Single sign on and web-threat protection
      • Cutting down time to enter multiple usernames and passwords
      • Cutting support call times across multi apps
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      Screenshots

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