What users are saying about
37 Ratings
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Score 8.9 out of 100
11 Ratings
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Score 9.1 out of 100

Feature Set Ratings

  • N-able Take Control ranks higher in 1 feature set: Remote Administration

Remote Administration

9.1

N-able Take Control

91%
8.7

Wayk Bastion (Discontinued)

87%
N-able Take Control ranks higher in 13/14 features

Screen sharing

10.0
100%
9 Ratings
9.1
91%
10 Ratings

File transfer

10.0
100%
10 Ratings
9.1
91%
9 Ratings

Instant message

10.0
100%
9 Ratings
9.3
93%
4 Ratings

Secure remote access with Smart Card authentication

8.2
82%
1 Rating
N/A
0 Ratings

Access to sleeping/powered-off computers

2.0
20%
4 Ratings
6.1
61%
4 Ratings

Over-the-Internet remote session

10.0
100%
10 Ratings
9.1
91%
10 Ratings

Initiate remote control from mobile

10.0
100%
7 Ratings
9.1
91%
8 Ratings

Remote management of servers & workstations

10.0
100%
9 Ratings
N/A
0 Ratings

Remote Active Directory® management

8.5
85%
4 Ratings
N/A
0 Ratings

Centralized management dashboard

10.0
100%
8 Ratings
8.5
85%
5 Ratings

Session record

10.0
100%
6 Ratings
N/A
0 Ratings

Annotations

8.6
86%
4 Ratings
N/A
0 Ratings

Monitoring and Alerts

10.0
100%
8 Ratings
N/A
0 Ratings

Multi-platform remote control

10.0
100%
9 Ratings
9.1
91%
8 Ratings

Attribute Ratings

  • N-able Take Control is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

N-able Take Control

100%
10 Ratings
9.1

Wayk Bastion (Discontinued)

91%
10 Ratings

Likelihood to Renew

N-able Take Control

N/A
0 Ratings
10.0

Wayk Bastion (Discontinued)

100%
1 Rating

Usability

N-able Take Control

N/A
0 Ratings
9.0

Wayk Bastion (Discontinued)

90%
1 Rating

Support Rating

N-able Take Control

N/A
0 Ratings
9.8

Wayk Bastion (Discontinued)

98%
4 Ratings

Likelihood to Recommend

N-able

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
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Devolutions

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
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Pros

N-able

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
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Devolutions

  • Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
  • Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
  • The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
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Cons

N-able

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
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Devolutions

  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
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Pricing Details

N-able Take Control

Starting Price

Editions & Modules

N-able Take Control editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Wayk Bastion (Discontinued)

    Starting Price

    $0 Unlimited Technicians, Multiples Sites, Single Country

    Editions & Modules

    Wayk Bastion (Discontinued) editions and modules pricing
    EditionModules
    Technician CAL License99.991
    Site License2499.992
    Country LicenseContact Us3
    Global LicenseContact Us4

    Footnotes

    1. Per Technician
    2. Unlimited Technicians, Single Site
    3. Unlimited Technicians, Multiples Sites, Single Country
    4. Unlimited Technicians, Multiples Sites, Worldwide

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    N-able

    No answers on this topic

    Devolutions

    Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
    Read full review

    Usability

    N-able

    No answers on this topic

    Devolutions

    I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
    Read full review

    Support Rating

    N-able

    No answers on this topic

    Devolutions

    My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
    Read full review

    Alternatives Considered

    N-able

    Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
    Read full review

    Devolutions

    I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
    Read full review

    Return on Investment

    N-able

    • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
    • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
    Read full review

    Devolutions

    • There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users
    Read full review

    Screenshots

    Add comparison