What users are saying about
1 Rating
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Score 10 out of 100
3 Ratings
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Score 9 out of 100

Attribute Ratings

  • N.Rich is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

N.Rich

100%
1 Rating
9.0

RO Reference Enablement

90%
3 Ratings

Likelihood to Renew

N.Rich

N/A
0 Ratings
10.0

RO Reference Enablement

100%
2 Ratings

Availability

N.Rich

N/A
0 Ratings
9.0

RO Reference Enablement

90%
2 Ratings

Performance

N.Rich

N/A
0 Ratings
9.0

RO Reference Enablement

90%
2 Ratings

Likelihood to Recommend

N.Rich

Well suited when there is a product to attach to the NRich efforts. Less appropriate when there is not--or a thought leadership campaign.
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RO Innovation

BL is great is you're going from a manual process to something more sophisticated. I'm not sure what the competitive landscape looks like with regards to Reference Software nowadays, but when we were evaluating a few years ago, BL was ahead of all other vendors in terms of functionality and integrations with SFDC
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Pros

N.Rich

  • Integration with Salesforce.com
  • Easy ad setup
  • Intuitive dashboards
  • Ease of target/segment uploads
  • Intent Dashboard is extremely valuable
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RO Innovation

  • The system provides more visibility into available references and prevents references from being over-used. It allows the client (reference) to choose how often they can be contacted in a given time period and provides a closed-loop feedback mechanism to make sure the client is providing positive responses.
  • Allows account executives (sales people) to easily request references based on: product Used, customer vertical, location, account size, expertise, etc.
  • Uses a “Five Star” method to show how relevant the answers are when a results are returned from a search.
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Cons

N.Rich

  • Would like more flexibility in amount of characters for digital/cross-channel ad copy
  • Would like a longer log-in time. I feel I get signed out too quickly.
  • System can sometimes be glitchy and dashboards fail to populate
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RO Innovation

  • It could be cool if there was some automated built in surveys that could be used and attached to the reference. For example very short quick survey to the potential customer about how they felt about the reference, a short one to the sale rep involved to show if it was a good fit to bring the reference and potential customer together. Then show those collective results on the reference record and when searching for a reference.
  • I would like a better way to build and track points for those at the contact level of a reference and a the account level.
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Pricing Details

N.Rich

Starting Price

Editions & Modules

N.Rich editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    RO Reference Enablement

    Starting Price

    Editions & Modules

    RO Reference Enablement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      N.Rich

      No answers on this topic

      RO Innovation

      Boulder Logic is just so easy and is in Salesforce
      Read full review

      Reliability and Availability

      N.Rich

      No answers on this topic

      RO Innovation

      No known issues
      Read full review

      Performance

      N.Rich

      No answers on this topic

      RO Innovation

      No known issues
      Read full review

      Implementation Rating

      N.Rich

      No answers on this topic

      RO Innovation

      The process of asking each reference how often they’d be willing to be contacted was the biggest task.
      We made assumptions for current clients, and ask each new client once they become a customer.
      Along with which specific skill-set they’d be willing to be a reference
      Read full review

      Alternatives Considered

      N.Rich

      NRich is clearly superior in terms of efficiency and overall customer reach.
      Read full review

      RO Innovation

      While I was one of the decision makers in this process, I didn't sit on the demos for the other providers (I was brought in further in the sales process). My understanding from my team was that BL was much more configurable and support more robust integrations that the competitors
      Read full review

      Return on Investment

      N.Rich

      • Huge ROI for campaigns with products attached
      • Allows us to get our message in front of customers--especially during the COVID pandemic where we were unable to be in person with customers
      • Allows us to standardize our ABM marketing efforts across multiple campaigns.
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      RO Innovation

      • Increase time to fill: All references are filled within 2.5 days or less. For a program that isn't managed by one person, full time, we look at this stat as a win for our organization. BL def. helped us in cutting down the time it takes to find a reference.
      • Increased employee efficiency: The customer marketing team still owns the day to day administration (approvals) of the system, but we've drastically cut down their effort. We no longer need to search for the reference (the sales reps now do this themselves) - and the triggers to the account managers have been a huge help in cutting down the time to approve.
      • Greater visibility: BL has allowed us to capture denial reasons - which means we know why a references is being denied - which means we can hide them from coming up in future search results.
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