3 Ratings
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Score 8.1 out of 100
11 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • Nagios Log Server is rated higher in 1 area: Support Rating
  • Pendo Feedback is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Nagios Log Server

80%
1 Rating
8.7

Pendo Feedback

87%
4 Ratings

Support Rating

9.0

Nagios Log Server

90%
2 Ratings
8.7

Pendo Feedback

87%
3 Ratings

Likelihood to Recommend

Nagios Enterprises

Nagios Log Server facilitates the ability to search all entries of logs in a quick and easy way. Beyond that, it has allowed us to configure alerts for notification when there are potential threats (may they be security threats or only application-side problems), and to filter the data for audits and compliance.
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Pendo.io

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Pros

Nagios Enterprises

  • Log auditing.
  • Server monitoring.
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Pendo.io

  • Easy collection of enhancement requests
  • Linking to Jira tickets for development priorities
  • Provides visibility for our customers into their priorities
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Cons

Nagios Enterprises

  • A bit hard to install and configure.
  • High price.
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Pendo.io

  • Do not charge per user (we almost cancelled over that).
  • Get rid of or make the assumption of time and money saved more realistic.
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Pricing Details

Nagios Log Server

Starting Price

$0

Editions & Modules

Nagios Log Server editions and modules pricing
EditionModules
1 Instance$3,9951
3 Instances$5,9952
10 Instances$14,9953

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pendo Feedback

Starting Price

Editions & Modules

Pendo Feedback editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Nagios Enterprises

    Nagios support is decent. Nothing bad to say about them, but nothing extraordinary too. We mostly asked them questions instead of actively asking them to change or fix things for us. The response time is OK, commonly you can get a response in the same day. You can also call, but they are available only during US office hours.
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    Pendo.io

    The support team is great - responsive and helpful.
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    Alternatives Considered

    Nagios Enterprises

    Windows Event Log doesn't have 10% of the capabilities of Nagios Log Server. No real-time alerts, no scheduling, no external plugins or APIs. Nothing. The only advantage is that it is a native Windows application.
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    Pendo.io

    We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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    Return on Investment

    Nagios Enterprises

    • We could react in way less time to a lot of potential outages since we started using it.
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    Pendo.io

    • Able to tie costs to enhancement requests via Jira integration
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