Nagios Log Server vs. Pendo Feedback

Nagios Log Server facilitates the ability to search all entries of logs in a quick and easy way. Beyond that, it has allowed us to configure alerts for notification when there are potential threats (may they be security threats or only application-side problems), and to filter the data for audits and compliance.

Incentivized

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

Incentivized

• Log auditing.
• Server monitoring.

Incentivized

• Easy collection of enhancement requests
• Linking to Jira tickets for development priorities
• Provides visibility for our customers into their priorities

Incentivized

• A bit hard to install and configure.
• High price.

Incentivized

• Do not charge per user (we almost cancelled over that).
• Get rid of or make the assumption of time and money saved more realistic.

Incentivized

Nagios support is decent. Nothing bad to say about them, but nothing extraordinary too. We mostly asked them questions instead of actively asking them to change or fix things for us. The response time is OK, commonly you can get a response in the same day. You can also call, but they are available only during US office hours.

Incentivized

The support team is great - responsive and helpful.

Incentivized

Windows Event Log doesn't have 10% of the capabilities of Nagios Log Server. No real-time alerts, no scheduling, no external plugins or APIs. Nothing. The only advantage is that it is a native Windows application.

Incentivized

We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

Incentivized

• We could react in way less time to a lot of potential outages since we started using it.

Incentivized

• Able to tie costs to enhancement requests via Jira integration

Incentivized