Namely offers a cloud-based HR platform for integrated core and specialized HR services, including time and employee performance management and onboarding processes.
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Zenefits
Score 6.1 out of 10
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Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
We were using SuccessFactors and Zenefits before switching to Namely. Zenefits promises to be too much and we weren't getting the level of service we needed. When we looked at other platforms, Namely just made the most sense for what we were looking for (payroll, PTO, …
Verified User
Employee
Chose Namely
Namely helped us ditch ADP Workforce and Zenefits. We were using a combination of both of them to meet the needs of time off reporting and payroll. Namely does both and so much more! It's been an awesome resource for managers and employees to have better visual on all things HR.
Verified User
C-Level Executive
Chose Namely
We've used a variety of HRIS and payroll software in the past: ADP, Zenefits, Gusto, Namely, and now, Justworks.
Of all of them but, Justworks and Gusto are far and away the winners. Namely is just not competitive with them from a UX perspective, attractiveness of benefits …
Zenefits was terrible- we used this in 2014, then quickly switched to Namely the following year
Verified User
Manager
Chose Namely
Namely provided certain features that we were looking for that the other vendors did not, specifically the social feed. We do not have a company intranet so we needed a place to communicate and store resources in addition to managing HR and Benefits. Namely provided that …
Verified User
Director
Chose Namely
We chose Namely over these other products 2 years ago based on competitive pricing, better UX and all in one offering (Benefits, Payroll, Time, HRIS).
Namely offered more integrated technology to streamline processes. At least, that's what we were told.
Verified User
Manager
Chose Namely
Namely is more user-friendly than any other HR software I have used.
Verified User
Director
Chose Namely
We selected Namely because it is both a payroll provider, performance management and HRIS. We were trying to go into 1 system. Before we had 3. It's nice being in 1 system but Namely isn't an expert in anything outside of HRIS when it compares to their competition. There are …
Namely was so far and above the other payroll/HR vendors. The ability to customize Namely so extensively was what really sold us on Namely. And now, the special features Namely has, such as the ability to 'view as' other employees and work in Namely as them has made that a …
We wanted a cutting edge product that our employees would love. We saw that in Namely. They are fully in the cloud so it can be accessed anywhere. They also have a beautiful interface that makes life so much easier. They also have a feature that an admin users can "view as" …
Had more user-friendly functionality than the others, and goals and performance reviews had all the features I was looking for whereas others were lacking in those areas.
Namely was simply the best value considering how robust the features are. Nothing is perfect but Namely continually strives to be and we appreciate that! They've taken a dozen or more feature requests from me and I'm optimistic that they'll come through :)
I had never heard of Namely prior to coming to this company. But was quite surprised at how user-friendly it is. Customer service is top-notch. I rarely have to wait for answers to inquiries or issues. If I call pertaining to how to do something, they always have detailed instructions on the process. You also have the ability to create cases for those items that are not time-sensitive. Very friendly and knowledgeable staff.
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Namely has helped with our COVID sick leave response. It has made a major difference both with the weekly payroll and the 941 tax filing
Keeping track of our multiple PTO plans. Thank goodness for Namely, I have shredded my old PTO spreadsheets.
Employees like the convenience of the cell phone app. As a payroll administrator, I like the Geo Tracking tool where I can see where some are when the clock is in or out.
The flexibility inside of the payroll system both as you are finalizing an employee profile and when you are processing payroll is a major advantage.
The reports I get out of Namely in Excel format work well for me.
Namely Time TCP is a little quirky and does not synchronize bi-directionally with the HRIS.
Payroll Reports user-level customization needs a little more attention so that users that know what they need can access data from different sections without having to pay for a custom report.
Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Namely is a user-friendly system that is continuing to improve its integration across platforms with HRIS, Benefits, Payroll, and Time. For us, a complex user with multiple clients and hundreds of hourly employees, it has been a good solution (though not without its drawbacks) and we have greatly appreciated Namely's willingness to listen to our concerns and requests for changes in the product. I wouldn't hesitate to recommend Namely for any company far more simple than ours—especially small entities with most, if not all, salaried employees.
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
There were so many specialists in the implementation process; it would have been nice to have fewer people who had a more holistic understanding of the platform. Also, the onboarding meetings covered so much technical information that there was relatively little time for questions (though questions were invited). Eventually, everything worked out.
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
The reason I continued to choose Namely at multiple employers is due to the continuity of employee experience. And the features have continued to grow since I initially onboarded in 2014. Also, through the years, I have had terrific benefits teams. The customer service has been the worst part of the experience outside of the benefits team.
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
It gets the job done, but I can't say that I love it.
I can't really compare the ROI to another solution. It is certainly good enough to roll up most basic HR functions, and in that respect is totally worth it.
California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.