What users are saying about
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184 Ratings
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202 Ratings

Namely

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184 Ratings
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Score 7.4 out of 100

Zenefits

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202 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.4 out of 100

Likelihood to Recommend

Namely

Namely has fit well into our corporate environment. I credit that to the initial setup team from Namely and our team that was lead by our HR Director.Payroll day is always a day of challenges. With a combination of hard deadlines to get processing complete and the review of the data before the payroll information flows through the system. Complications such as management requiring a new paycode at the last minute which will involve submitting a case to Namely Support for guidance. The timely response from Namely Support made the day run smoother.
Anonymous | TrustRadius Reviewer

Zenefits

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Lauren Noack | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Namely
7.4
Zenefits
6.6
Employee demographic data
Namely
7.9
Zenefits
6.2
Employment history
Namely
7.3
Zenefits
6.0
Job profiles and administration
Namely
7.5
Zenefits
6.0
Workflow for transfers, promotions, pay raises, etc.
Namely
7.6
Zenefits
7.0
Organizational charting
Namely
7.0
Zenefits
7.1
Organization and location management
Namely
7.5
Zenefits
7.0
Compliance data (COBRA, OSHA, etc.)
Namely
7.1
Zenefits
6.6

Payroll Management

Namely
7.3
Zenefits
5.6
Pay calculation
Namely
7.7
Zenefits
6.0
Support for external payroll vendors
Namely
5.7
Zenefits
5.2
Off-cycle/On-Demand payment
Namely
7.8
Zenefits
5.1
Benefit plan administration
Namely
6.8
Zenefits
5.5
Direct deposit files
Namely
8.2
Zenefits
6.9
Salary revision and increment management
Namely
7.5
Zenefits
5.8
Reimbursement management
Namely
7.3
Zenefits
4.7

Leave and Attendance Management

Namely
7.2
Zenefits
6.3
Approval workflow
Namely
7.6
Zenefits
6.9
Balance details
Namely
7.0
Zenefits
6.5
Annual carry-forward and encashment
Namely
7.1
Zenefits
5.4

Employee Self Service

Namely
8.3
Zenefits
7.5
View and generate pay and benefit information
Namely
8.5
Zenefits
7.9
Update personal information
Namely
8.8
Zenefits
8.0
View company policy documentation
Namely
8.0
Zenefits
7.5
Employee recognition
Namely
7.8
Zenefits
6.5
View job history
Namely
8.2
Zenefits
7.4

Asset Management

Namely
7.5
Zenefits
7.4
Tracking of all physical assets
Namely
7.5
Zenefits
7.4

HR Reporting

Namely
6.3
Zenefits
6.7
Report builder
Namely
6.6
Zenefits
6.7
Pre-built reports
Namely
6.3
Zenefits
6.8
Ability to combine HR data with external data
Namely
5.9
Zenefits
6.6

Onboarding

Namely
7.6
Zenefits
6.6
New hire portal
Namely
8.1
Zenefits
7.3
Manager tracking tools
Namely
7.1
Zenefits
6.0

Performance and Goals

Namely
6.9
Zenefits
6.5
Corporate goal setting
Namely
6.9
Zenefits
6.5
Individual goal setting
Namely
7.2
Zenefits
6.5
Line-of sight-visibility
Namely
6.6
Zenefits
6.4
Performance tracking
Namely
6.9
Zenefits
6.5

Performance Management

Namely
7.1
Zenefits
6.2
Performance plans
Namely
6.9
Zenefits
5.9
Performance improvement plans
Namely
6.6
Zenefits
5.8
Review status tracking
Namely
7.2
Zenefits
7.2
Review reminders
Namely
7.4
Zenefits
6.1
Multiple review frequency
Namely
7.4
Zenefits
5.9

Succession Planning

Namely
5.7
Zenefits
7.8
Candidate search
Namely
5.7
Zenefits
7.7
Create succession plans/pools
Namely
Zenefits
7.8
Candidate ranking
Namely
Zenefits
7.7
Candidate development
Namely
Zenefits
8.1

Recruiting / ATS

Namely
Zenefits
7.6
Job Requisition Management
Namely
Zenefits
7.6
Company Website Posting
Namely
Zenefits
7.4
Publish to Social Media
Namely
Zenefits
7.4
Job Search Site Posting
Namely
Zenefits
7.6
Duplicate Candidate Prevention
Namely
Zenefits
7.6
Applicant Tracking
Namely
Zenefits
7.5
Notifications and Alerts
Namely
Zenefits
8.1

Pros

Namely

  • Streamlined workflows that make it easy for managers and employees to request changes to their profile information
  • A robust performance process that allows for seamless annual reviews, 180-degree feedback and more
  • All-in-one information repository so employees can easily access information about themselves as well as get to know their fellow employees
Anonymous | TrustRadius Reviewer

Zenefits

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Christian Slack | TrustRadius Reviewer

Cons

Namely

  • Time off tracking tool needs to be more customizable to accommodate varying types of PTO policies. Employees need to be able to easily see what time off they have available.
  • Performance reviews need to be more streamlined and user friendly for managers. They should be able to see employee responses while they complete reviews. A side-by-side view would be helpful or integrating the responses by question in one view would work as well. It's just very clunky right now for managers. Would also be great to have a place in Namely where managers can keep performance notes (outside of a scheduled review) on employees to reference during reviews and 1:1's.
  • Increased foldering capabilities in the Resources section to have folders within folders for better organization of resources.
  • Decrease lag time for benefits updates with providers.
  • Updates made in HR profiles should flow over to Teams page, like title and reporting line changes.
  • Ability to search the feed would be great.
  • Analytics on site usage, i.e., pages visited, resources accessed. This data would help show management the usage and engagement of employees as well as ROI.
  • More posting capabilities in the feed would be good. Allow posting of videos, audio files, gifs as well as increased text formatting capabilities.
Anonymous | TrustRadius Reviewer

Zenefits

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Namely

Namely 2.0
Based on 4 answers
Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.
Shane Miller | TrustRadius Reviewer

Zenefits

Zenefits 8.2
Based on 11 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

Namely

Namely 8.1
Based on 43 answers
Namely is a user-friendly system that is continuing to improve its integration across platforms with HRIS, Benefits, Payroll, and Time. For us, a complex user with multiple clients and hundreds of hourly employees, it has been a good solution (though not without its drawbacks) and we have greatly appreciated Namely's willingness to listen to our concerns and requests for changes in the product. I wouldn't hesitate to recommend Namely for any company far more simple than ours—especially small entities with most, if not all, salaried employees.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.9
Based on 32 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Namely

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 9.1
Based on 4 answers
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Anonymous | TrustRadius Reviewer

Performance

Namely

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.2
Based on 4 answers
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Anonymous | TrustRadius Reviewer

Support Rating

Namely

Namely 6.5
Based on 37 answers
Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 7.7
Based on 52 answers
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Erin Leonard | TrustRadius Reviewer

In-Person Training

Namely

No answers on this topic

Zenefits

Can't really say just because I would not know.
Lily Limas | TrustRadius Reviewer

Online Training

Namely

No answers on this topic

Zenefits

It went through successfully.
Lily Limas | TrustRadius Reviewer

Implementation Rating

Namely

Namely 6.6
Based on 58 answers
I was not part of the implementation of Namely. It was before my time. Prior to Namely the company used UltiPro, which is also a great system. The implementation / transition supposedly went smooth, but I cannot comment from my own firsthand experience.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 9.1
Based on 4 answers
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Anonymous | TrustRadius Reviewer

Alternatives Considered

Namely

It has been a few years since I used SAP Success Factors. It is clearly for enterprise companies, so strictly speaking, it doesn't compete directly with Namely. Although I have my issues with Namely's user experience, it blows SAP SuccessFactors out of the water. SF is a complete disaster, typical of old-school enterprise software. It is bloated and frustrating to use. Namely is much better (though still has room for improvement). Of course, SF has a ba-zillion additional features and capabilities. Not really an apples-to-apples comparison.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Anonymous | TrustRadius Reviewer

Scalability

Namely

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.9
Based on 4 answers
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Anonymous | TrustRadius Reviewer

Return on Investment

Namely

  • More labor intensive (cost us more money to switch to this product).
  • Decline in reporting capability (payroll general ledger report is a nightmare every 2 weeks).
  • Product cost is way too high for services delivered. It was the worst financial investment we have made in years.
Anonymous | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Pricing Details

Namely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Namely Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8

Starting Price

$8 per employee/per month

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

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