Namely vs Zenefits | TrustRadius

What users are saying about

Score 7.4 out of 10

Based on 184 reviews and ratings

Score 6.4 out of 10

Based on 202 reviews and ratings

Feature Rating Comparison

Namely

Zenefits

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

Namely

Zenefits

Pay calculation

Support for external payroll vendors

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Namely

Zenefits

Approval workflow

Balance details

Annual carry-forward and encashment

Namely

Zenefits

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

Namely

Zenefits

Tracking of all physical assets

Namely

Zenefits

Report builder

Pre-built reports

Ability to combine HR data with external data

Namely

Zenefits

New hire portal

Manager tracking tools

Namely

Zenefits

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

Namely

Zenefits

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

Namely

Zenefits

Candidate search

Create succession plans/pools

Candidate ranking

Candidate development

Namely

Zenefits

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

Streamlined workflows that make it easy for managers and employees to request changes to their profile information
A robust performance process that allows for seamless annual reviews, 180-degree feedback and more
All-in-one information repository so employees can easily access information about themselves as well as get to know their fellow employees

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Verified User

Employee in Human Resources

Information Technology & Services Company, 51-200 employees

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Payroll services in all 50 states, including payroll tax filings
Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
Streamlined admin portal for People Ops professionals

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Christian Slack

SVP Finance

BoomtownComputer Software, 51-200 employees

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Cons

Time off tracking tool needs to be more customizable to accommodate varying types of PTO policies. Employees need to be able to easily see what time off they have available.
Performance reviews need to be more streamlined and user friendly for managers. They should be able to see employee responses while they complete reviews. A side-by-side view would be helpful or integrating the responses by question in one view would work as well. It's just very clunky right now for managers. Would also be great to have a place in Namely where managers can keep performance notes (outside of a scheduled review) on employees to reference during reviews and 1:1's.
Increased foldering capabilities in the Resources section to have folders within folders for better organization of resources.
Decrease lag time for benefits updates with providers.
Updates made in HR profiles should flow over to Teams page, like title and reporting line changes.
Ability to search the feed would be great.
Analytics on site usage, i.e., pages visited, resources accessed. This data would help show management the usage and engagement of employees as well as ROI.
More posting capabilities in the feed would be good. Allow posting of videos, audio files, gifs as well as increased text formatting capabilities.

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Verified User

Manager in Human Resources

Food Production Company, 51-200 employees

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Support doesn't exist once you are a customer
Tax team has a 3-6 month response time
Poor Menu/Navigation structure
Fails to pay taxes on time, results in delinquency notices and fees
Glitchy UI, sometimes you need to wait a day or two for a section to work again
Feels like a perpetual beta product, nothing polished about it

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Verified User

C-Level Executive in Corporate

Marketing & Advertising Company, 11-50 employees

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Likelihood to Renew

Namely 2.0

Based on 4 answers

Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.

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Director of Human Resources

Central Oklahoma Family Medical Center IncHospital & Health Care, 51-200 employees

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Zenefits 8.2

Based on 11 answers

We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.

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Verified User

Executive in Corporate

Law Practice Company, 51-200 employees

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Usability

Namely 8.1

Based on 43 answers

Namely is a user-friendly system that is continuing to improve its integration across platforms with HRIS, Benefits, Payroll, and Time. For us, a complex user with multiple clients and hundreds of hourly employees, it has been a good solution (though not without its drawbacks) and we have greatly appreciated Namely's willingness to listen to our concerns and requests for changes in the product. I wouldn't hesitate to recommend Namely for any company far more simple than ours—especially small entities with most, if not all, salaried employees.

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Verified User

Manager in Human Resources

Management Consulting Company, 51-200 employees

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Zenefits 8.9

Based on 32 answers

It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.

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Verified User

Director in Marketing

Education Management Company, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Zenefits 9.1

Based on 4 answers

We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

View all 4 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Zenefits 8.2

Based on 4 answers

This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

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Support Rating

Namely 6.5

Based on 37 answers

Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)

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Verified User

Director in Human Resources

Veterinary Company, 11-50 employees

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Zenefits 7.7

Based on 52 answers

Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past

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Operations & Project Manager

MercarisMarket Research, 1-10 employees

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In-Person Training

No answers on this topic

Can't really say just because I would not know.

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Sales Support

Air CommTelecommunications, 51-200 employees

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Online Training

No answers on this topic

It went through successfully.

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Sales Support

Air CommTelecommunications, 51-200 employees

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Implementation Rating

Namely 6.6

Based on 58 answers

I was not part of the implementation of Namely. It was before my time. Prior to Namely the company used UltiPro, which is also a great system. The implementation / transition supposedly went smooth, but I cannot comment from my own firsthand experience.

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Verified User

Director in Human Resources

Computer Software Company, 51-200 employees

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Zenefits 9.1

Based on 4 answers

Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

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Alternatives Considered

It has been a few years since I used SAP Success Factors. It is clearly for enterprise companies, so strictly speaking, it doesn't compete directly with Namely. Although I have my issues with Namely's user experience, it blows SAP SuccessFactors out of the water. SF is a complete disaster, typical of old-school enterprise software. It is bloated and frustrating to use. Namely is much better (though still has room for improvement). Of course, SF has a ba-zillion additional features and capabilities. Not really an apples-to-apples comparison.

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Verified User

Manager in Product Management

Computer Software Company, 11-50 employees

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Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with

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Verified User

Administrator in Human Resources

Non-profit Organization Management Company, 11-50 employees

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Scalability

No score

No answers yet

No answers on this topic

Zenefits 8.9

Based on 4 answers

It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

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Return on Investment

More labor intensive (cost us more money to switch to this product).
Decline in reporting capability (payroll general ledger report is a nightmare every 2 weeks).
Product cost is way too high for services delivered. It was the worst financial investment we have made in years.

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Verified User

Executive in Finance and Accounting

Non-profit Organization Management Company, 51-200 employees

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California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.

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Brittany Martin, PHRca

People Operations Coordinator

MeUndiesApparel & Fashion, 51-200 employees

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Screenshots

See All (9) Namely Screenshots

See All (12) Zenefits Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Starting Price

—

Namely Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

$8

Starting Price

$8 per employee/per month

Zenefits Editions & Modules

Edition

Essentials	$8¹
Growth	$14¹
Zen	$21¹

per employee/per month

Additional Pricing Details

—

Rating Summary

Namely

Zenefits

Namely

Zenefits

Namely

Zenefits

Namely

Zenefits

Namely

Zenefits

Namely

Zenefits

Namely

Zenefits

Namely

Zenefits

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