What users are saying about
2 Ratings
45 Ratings
2 Ratings
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Score 8.7 out of 100
45 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

NapoleonCat

Great for managing social media campaigns, specifically involving multiple hashtags. Few to zero competitors offer this. That's kind of a niche use, which is why I gave it a four when asked "how likely are you to recommend it." The interface was kind of glitchy, so I might look elsewhere for managing campaigns that didn't require multiple hashtags
Jaeger Shaw | TrustRadius Reviewer

Social Studio

If you're tasked with publishing content to social on behalf of your organization then this tool is certainly worth considering. You have quick and easy capability to schedule across multiple platforms with drag-and-drop simplicity. It ties into Salesforce's real strength of its CRM platform so you can quickly tie social activity and leads to those already in your database. And it does a good job at monitoring and analyzing brand and competitor content across multiple media types.Having said that, if you're into deep-dive and full functionality SaaS tools then this might not be for you as it covers three areas adequately, but not in enough detail or strength to make it a star performer
Jeremy Cowles | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NapoleonCat
6.4
Social Studio
8.4
Boolean keyword searches
NapoleonCat
9.1
Social Studio
6.9
Filtering out noise/spam
NapoleonCat
7.3
Social Studio
7.0
Sentiment analysis
NapoleonCat
4.5
Social Studio
9.9
Broad channel coverage
NapoleonCat
4.5
Social Studio
9.8

Marketing

NapoleonCat
6.4
Social Studio
5.5
Campaigns and promotions
NapoleonCat
6.4
Social Studio
6.0
Lead generation
NapoleonCat
Social Studio
5.0
Content marketing
NapoleonCat
Social Studio
5.1
Paid media management
NapoleonCat
Social Studio
6.0

Channel coverage/integration

NapoleonCat
7.3
Social Studio
8.1
Instagram
NapoleonCat
7.3
Social Studio
7.9
Twitter
NapoleonCat
Social Studio
8.9
Facebook
NapoleonCat
Social Studio
9.9
LinkedIn
NapoleonCat
Social Studio
9.9
Google+
NapoleonCat
Social Studio
6.8
Pinterest
NapoleonCat
Social Studio
6.5
YouTube
NapoleonCat
Social Studio
6.7

Reporting/analytics

NapoleonCat
6.8
Social Studio
8.5
Campaign success analytics
NapoleonCat
5.5
Social Studio
8.8
Real-time tracking
NapoleonCat
8.2
Social Studio
7.0
Competitor analysis
NapoleonCat
Social Studio
9.7

Publishing

NapoleonCat
Social Studio
8.4
Content planning and scheduling
NapoleonCat
Social Studio
9.9
Audience targeting
NapoleonCat
Social Studio
8.0
Content optimization
NapoleonCat
Social Studio
7.9
Workflow management
NapoleonCat
Social Studio
8.0

Engagement

NapoleonCat
Social Studio
7.6
Automated routing and prioritization
NapoleonCat
Social Studio
9.8
Customer interaction histories
NapoleonCat
Social Studio
9.8
Bulk actions
NapoleonCat
Social Studio
3.2

Account management

NapoleonCat
Social Studio
9.4
Role-based user permissions & privileges
NapoleonCat
Social Studio
9.0
Mobile access
NapoleonCat
Social Studio
9.8

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

Social Studio

  • Social Listening - boolean search queries that can be narrowed down by source and language, as well as location, to ensure it's relevant to the brand.
  • Owned Channel Monitoring - pulling owned content/comments into streams for moderation, engagement and review.
  • Publishing - scheduling, drafting, tracking brand owned social posts.
Anonymous | TrustRadius Reviewer

Cons

NapoleonCat

  • Somewhat glitchy interface
  • Confusing
  • Explaining what different services are provided
Jaeger Shaw | TrustRadius Reviewer

Social Studio

  • Some channels not supported yet (Instagram for example) and content from Facebook events is not captured
  • Customisable, and exportable reports still not available in the analyze component of Social Studio - some reporting still needs to be done in Radian6
  • Can't tag people in responses, or tag people/pages in posts for Facebook yet (this means we still schedule some content direct to FB if this is needed)
Nicole Swanson | TrustRadius Reviewer

Likelihood to Renew

NapoleonCat

No score
No answers yet
No answers on this topic

Social Studio

Social Studio 8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson | TrustRadius Reviewer

Usability

NapoleonCat

No score
No answers yet
No answers on this topic

Social Studio

Social Studio 9.0
Based on 1 answer
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson | TrustRadius Reviewer

Support Rating

NapoleonCat

NapoleonCat 8.2
Based on 1 answer
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

Social Studio

Social Studio 9.0
Based on 1 answer
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson | TrustRadius Reviewer

Alternatives Considered

NapoleonCat

No other program we found allowed for multi-hashtag searching.
Jaeger Shaw | TrustRadius Reviewer

Social Studio

We chose to use Social Studio when it was still called Radian6, before the acquisition by Salesforce. The product was really realiable and full of features that, at that time, were suitable for our purposes. At the time there were practically no competitors for size and functionality.
Andrea Casano | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Allowed us to engage users with a contest that otherwise would have been impossible or required different paramters
  • Easily track the 1000 contest entrees
Jaeger Shaw | TrustRadius Reviewer

Social Studio

  • We were able to benchmark high-level metrics (i.e. Share of Voice) against our competitors YoY.
  • While it was difficult and time-consuming, I was able to create reports using the data pulled in from Social Studio.
  • There were other tools for comparable prices that had more advanced analytics that would have saved time/money had we been using them (Crimson Hexagon).
Jimmy Mack | TrustRadius Reviewer

Screenshots

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NapoleonCat
3.6
Social Studio
8.9

Likelihood to Renew

NapoleonCat
Social Studio
8.5

Usability

NapoleonCat
Social Studio
9.0

Support Rating

NapoleonCat
8.2
Social Studio
9.0

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