What users are saying about
4 Ratings
4 Ratings
4 Ratings
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Score 6 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

NapoleonCat

It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
Daniel Cooper | TrustRadius Reviewer

SoDash

SoDash is excellent for businesses that get a high volume of customer service inquiries via social media, whether it be from one platform or many. It takes in data from Twitter, Facebook, LinkedIn, Instagram, Google, Pinterest, Flickr, blogs around the web, and lots of others. It is equally suited for a startup with a small customer service department, or an older company with a large customer service department. The software allows customer service agents to attach comments/notes to each customer that other agents can see.
Tony Ahn | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NapoleonCat
6.4
SoDash
Boolean keyword searches
NapoleonCat
9.1
SoDash
Filtering out noise/spam
NapoleonCat
7.3
SoDash
Sentiment analysis
NapoleonCat
4.5
SoDash
Broad channel coverage
NapoleonCat
4.5
SoDash

Publishing

NapoleonCat
10.0
SoDash
Content planning and scheduling
NapoleonCat
10.0
SoDash
Workflow management
NapoleonCat
10.0
SoDash

Engagement

NapoleonCat
10.0
SoDash
Automated routing and prioritization
NapoleonCat
10.0
SoDash
Customer interaction histories
NapoleonCat
10.0
SoDash
Bulk actions
NapoleonCat
10.0
SoDash

Marketing

NapoleonCat
6.4
SoDash
Campaigns and promotions
NapoleonCat
6.4
SoDash

Channel coverage/integration

NapoleonCat
10.0
SoDash
Twitter
NapoleonCat
10.0
SoDash
Facebook
NapoleonCat
10.0
SoDash
LinkedIn
NapoleonCat
10.0
SoDash
Instagram
NapoleonCat
10.0
SoDash
Pinterest
NapoleonCat
10.0
SoDash
YouTube
NapoleonCat
10.0
SoDash

Reporting/analytics

NapoleonCat
10.0
SoDash
Campaign success analytics
NapoleonCat
10.0
SoDash
Real-time tracking
NapoleonCat
10.0
SoDash
Competitor analysis
NapoleonCat
10.0
SoDash

Account management

NapoleonCat
10.0
SoDash
Role-based user permissions & privileges
NapoleonCat
10.0
SoDash
Mobile access
NapoleonCat
10.0
SoDash

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

SoDash

  • SoDash covers more social media sources than any other tool on the market.
  • SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily.
  • SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are.
  • SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background.
Tony Ahn | TrustRadius Reviewer

Cons

NapoleonCat

  • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
  • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
Anonymous | TrustRadius Reviewer

SoDash

  • The 14 day free trial was not fully functional, so I was not able to demo all its features.
Tony Ahn | TrustRadius Reviewer

Usability

NapoleonCat

NapoleonCat 5.6
Based on 2 answers
NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
Daniel Cooper | TrustRadius Reviewer

SoDash

No score
No answers yet
No answers on this topic

Support Rating

NapoleonCat

NapoleonCat 5.6
Based on 4 answers
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

SoDash

No score
No answers yet
No answers on this topic

Alternatives Considered

NapoleonCat

Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
Anonymous | TrustRadius Reviewer

SoDash

We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition.
Tony Ahn | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Maintaining a positive brand image
  • Identifying potential influencers
  • Spying on competitors
Daniel Cooper | TrustRadius Reviewer

SoDash

  • It allows one customer service agent to do the work of two.
Tony Ahn | TrustRadius Reviewer

Screenshots

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NapoleonCat Editions & Modules

Additional Pricing Details
Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

SoDash

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$28 per month

SoDash Editions & Modules

Edition
SoDash$28.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NapoleonCat
5.6
SoDash
9.0

Usability

NapoleonCat
5.6
SoDash

Support Rating

NapoleonCat
5.6
SoDash

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