What users are saying about
2 Ratings
3 Ratings
2 Ratings
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Score 8.7 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

NapoleonCat

Great for managing social media campaigns, specifically involving multiple hashtags. Few to zero competitors offer this. That's kind of a niche use, which is why I gave it a four when asked "how likely are you to recommend it." The interface was kind of glitchy, so I might look elsewhere for managing campaigns that didn't require multiple hashtags
Jaeger Shaw | TrustRadius Reviewer

SoDash

SoDash is excellent for businesses that get a high volume of customer service inquiries via social media, whether it be from one platform or many. It takes in data from Twitter, Facebook, LinkedIn, Instagram, Google, Pinterest, Flickr, blogs around the web, and lots of others. It is equally suited for a startup with a small customer service department, or an older company with a large customer service department. The software allows customer service agents to attach comments/notes to each customer that other agents can see.
Tony Ahn | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NapoleonCat
6.4
SoDash
Boolean keyword searches
NapoleonCat
9.1
SoDash
Filtering out noise/spam
NapoleonCat
7.3
SoDash
Sentiment analysis
NapoleonCat
4.5
SoDash
Broad channel coverage
NapoleonCat
4.5
SoDash

Marketing

NapoleonCat
6.4
SoDash
Campaigns and promotions
NapoleonCat
6.4
SoDash

Channel coverage/integration

NapoleonCat
7.3
SoDash
Instagram
NapoleonCat
7.3
SoDash

Reporting/analytics

NapoleonCat
6.8
SoDash
Campaign success analytics
NapoleonCat
5.5
SoDash
Real-time tracking
NapoleonCat
8.2
SoDash

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

SoDash

  • SoDash covers more social media sources than any other tool on the market.
  • SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily.
  • SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are.
  • SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background.
Tony Ahn | TrustRadius Reviewer

Cons

NapoleonCat

  • Somewhat glitchy interface
  • Confusing
  • Explaining what different services are provided
Jaeger Shaw | TrustRadius Reviewer

SoDash

  • The 14 day free trial was not fully functional, so I was not able to demo all its features.
Tony Ahn | TrustRadius Reviewer

Support Rating

NapoleonCat

NapoleonCat 8.2
Based on 1 answer
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

SoDash

No score
No answers yet
No answers on this topic

Alternatives Considered

NapoleonCat

No other program we found allowed for multi-hashtag searching.
Jaeger Shaw | TrustRadius Reviewer

SoDash

We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition.
Tony Ahn | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Allowed us to engage users with a contest that otherwise would have been impossible or required different paramters
  • Easily track the 1000 contest entrees
Jaeger Shaw | TrustRadius Reviewer

SoDash

  • It allows one customer service agent to do the work of two.
Tony Ahn | TrustRadius Reviewer

Screenshots

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SoDash

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NapoleonCat
3.6
SoDash
9.0

Support Rating

NapoleonCat
8.2
SoDash

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