What users are saying about
5 Ratings
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Score 7.9 out of 100
155 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • NapoleonCat ranks higher in 5 feature sets: Publishing, Engagement, Channel coverage/integration, Reporting/analytics, Account management
  • Sprinklr Social Engagement & Sales ranks higher in 2 feature sets: Listening/monitoring, Marketing

Listening/monitoring

6.4

NapoleonCat

64%
8.1

Sprinklr Social Engagement & Sales

81%
Sprinklr Social Engagement & Sales ranks higher in 3/4 features

Boolean keyword searches

9.1
91%
1 Rating
8.0
80%
42 Ratings

Filtering out noise/spam

7.3
73%
1 Rating
7.9
79%
45 Ratings

Sentiment analysis

4.5
45%
1 Rating
7.3
73%
46 Ratings

Broad channel coverage

4.5
45%
1 Rating
9.2
92%
45 Ratings

Publishing

10.0

NapoleonCat

100%
8.1

Sprinklr Social Engagement & Sales

81%
NapoleonCat ranks higher in 2/4 features

Content planning and scheduling

10.0
100%
1 Rating
8.3
83%
47 Ratings

Workflow management

10.0
100%
1 Rating
8.5
85%
44 Ratings

Audience targeting

N/A
0 Ratings
7.6
76%
42 Ratings

Content optimization

N/A
0 Ratings
8.0
80%
40 Ratings

Engagement

10.0

NapoleonCat

100%
8.3

Sprinklr Social Engagement & Sales

83%
NapoleonCat ranks higher in 3/3 features

Automated routing and prioritization

10.0
100%
1 Rating
8.6
86%
42 Ratings

Customer interaction histories

10.0
100%
1 Rating
7.9
79%
47 Ratings

Bulk actions

10.0
100%
1 Rating
8.3
83%
44 Ratings

Marketing

6.4

NapoleonCat

64%
8.8

Sprinklr Social Engagement & Sales

88%
Sprinklr Social Engagement & Sales ranks higher in 4/4 features

Campaigns and promotions

6.4
64%
1 Rating
8.9
89%
36 Ratings

Lead generation

N/A
0 Ratings
8.3
83%
29 Ratings

Content marketing

N/A
0 Ratings
9.1
91%
35 Ratings

Paid media management

N/A
0 Ratings
8.9
89%
30 Ratings

Channel coverage/integration

10.0

NapoleonCat

100%
9.3

Sprinklr Social Engagement & Sales

93%
NapoleonCat ranks higher in 6/7 features

Twitter

10.0
100%
1 Rating
9.0
90%
50 Ratings

Facebook

10.0
100%
1 Rating
9.1
91%
50 Ratings

LinkedIn

10.0
100%
1 Rating
9.4
94%
37 Ratings

Instagram

10.0
100%
2 Ratings
9.2
92%
49 Ratings

Pinterest

10.0
100%
1 Rating
9.6
96%
26 Ratings

YouTube

10.0
100%
1 Rating
9.2
92%
35 Ratings

Google+

N/A
0 Ratings
9.3
93%
25 Ratings

Reporting/analytics

10.0

NapoleonCat

100%
8.4

Sprinklr Social Engagement & Sales

84%
NapoleonCat ranks higher in 3/3 features

Campaign success analytics

10.0
100%
2 Ratings
8.7
87%
48 Ratings

Real-time tracking

10.0
100%
2 Ratings
8.3
83%
50 Ratings

Competitor analysis

10.0
100%
1 Rating
8.1
81%
34 Ratings

Account management

10.0

NapoleonCat

100%
8.4

Sprinklr Social Engagement & Sales

84%
NapoleonCat ranks higher in 2/2 features

Role-based user permissions & privileges

10.0
100%
1 Rating
8.5
85%
48 Ratings

Mobile access

10.0
100%
1 Rating
8.3
83%
42 Ratings

Attribute Ratings

  • Sprinklr Social Engagement & Sales is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.6

NapoleonCat

66%
3 Ratings
8.7

Sprinklr Social Engagement & Sales

87%
77 Ratings

Likelihood to Renew

NapoleonCat

N/A
0 Ratings
8.5

Sprinklr Social Engagement & Sales

85%
28 Ratings

Usability

6.6

NapoleonCat

66%
2 Ratings
8.0

Sprinklr Social Engagement & Sales

80%
6 Ratings

Availability

NapoleonCat

N/A
0 Ratings
9.1

Sprinklr Social Engagement & Sales

91%
10 Ratings

Performance

NapoleonCat

N/A
0 Ratings
8.2

Sprinklr Social Engagement & Sales

82%
8 Ratings

Support Rating

6.6

NapoleonCat

66%
4 Ratings
9.1

Sprinklr Social Engagement & Sales

91%
51 Ratings

In-Person Training

NapoleonCat

N/A
0 Ratings
7.0

Sprinklr Social Engagement & Sales

70%
2 Ratings

Online Training

NapoleonCat

N/A
0 Ratings
8.4

Sprinklr Social Engagement & Sales

84%
3 Ratings

Implementation Rating

NapoleonCat

N/A
0 Ratings
9.0

Sprinklr Social Engagement & Sales

90%
10 Ratings

Product Scalability

NapoleonCat

N/A
0 Ratings
8.2

Sprinklr Social Engagement & Sales

82%
1 Rating

Likelihood to Recommend

NapoleonCat

It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
Read full review

Sprinklr

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Read full review

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Read full review

Sprinklr

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Read full review

Cons

NapoleonCat

  • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
  • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
Read full review

Sprinklr

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Read full review

Pricing Details

NapoleonCat

Starting Price

$0

Editions & Modules

NapoleonCat editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

    Sprinklr Social Engagement & Sales

    Starting Price

    Editions & Modules

    Sprinklr Social Engagement & Sales editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      NapoleonCat

      No answers on this topic

      Sprinklr

      I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
      Read full review

      Usability

      NapoleonCat

      NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
      Read full review

      Sprinklr

      Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
      Read full review

      Reliability and Availability

      NapoleonCat

      No answers on this topic

      Sprinklr

      Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
      Read full review

      Performance

      NapoleonCat

      No answers on this topic

      Sprinklr

      Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
      Read full review

      Support Rating

      NapoleonCat

      Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
      Read full review

      Sprinklr

      Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
      Read full review

      In-Person Training

      NapoleonCat

      No answers on this topic

      Sprinklr

      I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
      Read full review

      Online Training

      NapoleonCat

      No answers on this topic

      Sprinklr

      Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
      Read full review

      Implementation Rating

      NapoleonCat

      No answers on this topic

      Sprinklr

      The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
      Read full review

      Alternatives Considered

      NapoleonCat

      Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
      Read full review

      Sprinklr

      As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
      Read full review

      Scalability

      NapoleonCat

      No answers on this topic

      Sprinklr

      Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
      Read full review

      Return on Investment

      NapoleonCat

      • Maintaining a positive brand image
      • Identifying potential influencers
      • Spying on competitors
      Read full review

      Sprinklr

      • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
      • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
      • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
      Read full review

      Screenshots

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