What users are saying about
5 Ratings
Top Rated
460 Ratings
5 Ratings
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Score 7.9 out of 100
Top Rated
460 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • NapoleonCat ranks higher in 5 feature sets: Publishing, Engagement, Channel coverage/integration, Reporting/analytics, Account management
  • Sprout Social ranks higher in 2 feature sets: Listening/monitoring, Marketing

Listening/monitoring

6.4

NapoleonCat

64%
7.7

Sprout Social

77%
Sprout Social ranks higher in 3/4 features

Boolean keyword searches

9.1
91%
1 Rating
7.6
76%
38 Ratings

Filtering out noise/spam

7.3
73%
1 Rating
7.5
75%
42 Ratings

Sentiment analysis

4.5
45%
1 Rating
7.4
74%
23 Ratings

Broad channel coverage

4.5
45%
1 Rating
8.2
82%
33 Ratings

Publishing

10.0

NapoleonCat

100%
8.3

Sprout Social

83%
NapoleonCat ranks higher in 2/4 features

Content planning and scheduling

10.0
100%
1 Rating
9.0
90%
56 Ratings

Workflow management

10.0
100%
1 Rating
8.8
88%
51 Ratings

Audience targeting

N/A
0 Ratings
7.4
74%
48 Ratings

Content optimization

N/A
0 Ratings
7.9
79%
49 Ratings

Engagement

10.0

NapoleonCat

100%
7.8

Sprout Social

78%
NapoleonCat ranks higher in 3/3 features

Automated routing and prioritization

10.0
100%
1 Rating
7.2
72%
25 Ratings

Customer interaction histories

10.0
100%
1 Rating
8.5
85%
50 Ratings

Bulk actions

10.0
100%
1 Rating
7.8
78%
45 Ratings

Marketing

6.4

NapoleonCat

64%
6.9

Sprout Social

69%
Sprout Social ranks higher in 4/4 features

Campaigns and promotions

6.4
64%
1 Rating
7.2
72%
4 Ratings

Lead generation

N/A
0 Ratings
6.1
61%
31 Ratings

Content marketing

N/A
0 Ratings
7.9
79%
35 Ratings

Paid media management

N/A
0 Ratings
6.2
62%
3 Ratings

Channel coverage/integration

10.0

NapoleonCat

100%
8.4

Sprout Social

84%
NapoleonCat ranks higher in 6/7 features

Twitter

10.0
100%
1 Rating
9.0
90%
56 Ratings

Facebook

10.0
100%
1 Rating
8.9
89%
58 Ratings

LinkedIn

10.0
100%
1 Rating
8.1
81%
51 Ratings

Instagram

10.0
100%
2 Ratings
7.7
77%
48 Ratings

Pinterest

10.0
100%
1 Rating
8.3
83%
14 Ratings

YouTube

10.0
100%
1 Rating
8.0
80%
1 Rating

Google+

N/A
0 Ratings
8.8
88%
21 Ratings

Reporting/analytics

10.0

NapoleonCat

100%
8.1

Sprout Social

81%
NapoleonCat ranks higher in 3/3 features

Campaign success analytics

10.0
100%
2 Ratings
8.1
81%
54 Ratings

Real-time tracking

10.0
100%
2 Ratings
8.3
83%
54 Ratings

Competitor analysis

10.0
100%
1 Rating
7.9
79%
46 Ratings

Account management

10.0

NapoleonCat

100%
8.3

Sprout Social

83%
NapoleonCat ranks higher in 2/2 features

Role-based user permissions & privileges

10.0
100%
1 Rating
8.8
88%
54 Ratings

Mobile access

10.0
100%
1 Rating
7.9
79%
50 Ratings

Attribute Ratings

  • Sprout Social is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.6

NapoleonCat

66%
3 Ratings
8.9

Sprout Social

89%
113 Ratings

Likelihood to Renew

NapoleonCat

N/A
0 Ratings
9.0

Sprout Social

90%
62 Ratings

Usability

6.6

NapoleonCat

66%
2 Ratings
8.9

Sprout Social

89%
41 Ratings

Availability

NapoleonCat

N/A
0 Ratings
7.7

Sprout Social

77%
16 Ratings

Performance

NapoleonCat

N/A
0 Ratings
8.0

Sprout Social

80%
14 Ratings

Support Rating

6.6

NapoleonCat

66%
4 Ratings
8.2

Sprout Social

82%
49 Ratings

Online Training

NapoleonCat

N/A
0 Ratings
7.3

Sprout Social

73%
3 Ratings

Implementation Rating

NapoleonCat

N/A
0 Ratings
10.0

Sprout Social

100%
21 Ratings

Vendor post-sale

NapoleonCat

N/A
0 Ratings
9.1

Sprout Social

91%
1 Rating

Vendor pre-sale

NapoleonCat

N/A
0 Ratings
9.1

Sprout Social

91%
1 Rating

Likelihood to Recommend

NapoleonCat

It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
Read full review

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Read full review

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Read full review

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Read full review

Cons

NapoleonCat

  • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
  • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
Read full review

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Read full review

Pricing Details

NapoleonCat

Starting Price

$0

Editions & Modules

NapoleonCat editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

    Sprout Social

    Starting Price

    $0 for 30 days

    Editions & Modules

    Sprout Social editions and modules pricing
    EditionModules
    Free TrialFree1
    Standard992
    Professional1493
    Advanced2494

    Footnotes

    1. for 30 days
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    NapoleonCat

    No answers on this topic

    Sprout Social

    While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
    Read full review

    Usability

    NapoleonCat

    NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
    Read full review

    Sprout Social

    Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
    Read full review

    Reliability and Availability

    NapoleonCat

    No answers on this topic

    Sprout Social

    Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
    Read full review

    Performance

    NapoleonCat

    No answers on this topic

    Sprout Social

    It is quick to post, however you have to refresh the page every time you add a new scheduled item.
    Read full review

    Support Rating

    NapoleonCat

    Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
    Read full review

    Sprout Social

    Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
    Read full review

    Online Training

    NapoleonCat

    No answers on this topic

    Sprout Social

    Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
    Read full review

    Implementation Rating

    NapoleonCat

    No answers on this topic

    Sprout Social

    Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
    Read full review

    Alternatives Considered

    NapoleonCat

    Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
    Read full review

    Sprout Social

    I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
    Read full review

    Return on Investment

    NapoleonCat

    • Maintaining a positive brand image
    • Identifying potential influencers
    • Spying on competitors
    Read full review

    Sprout Social

    • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
    • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
    • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
    Read full review

    Screenshots

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