What users are saying about
5 Ratings
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Top Rated
396 Ratings
5 Ratings
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Score 7 out of 100

Zoho Social

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Top Rated
396 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • NapoleonCat ranks higher in 5 feature sets: Publishing, Engagement, Channel coverage/integration, Reporting/analytics, Account management
  • Zoho Social ranks higher in 2 feature sets: Listening/monitoring, Marketing

Listening/monitoring

6.4

NapoleonCat

64%
8.4

Zoho Social

84%
NapoleonCat ranks higher in 2/4 features

Boolean keyword searches

9.1
91%
1 Rating
N/A
0 Ratings

Filtering out noise/spam

7.3
73%
1 Rating
N/A
0 Ratings

Sentiment analysis

4.5
45%
1 Rating
8.1
81%
188 Ratings

Broad channel coverage

4.5
45%
1 Rating
8.7
87%
260 Ratings

Publishing

10.0

NapoleonCat

100%
8.3

Zoho Social

83%
NapoleonCat ranks higher in 2/4 features

Content planning and scheduling

10.0
100%
1 Rating
9.0
90%
314 Ratings

Workflow management

10.0
100%
1 Rating
N/A
0 Ratings

Audience targeting

N/A
0 Ratings
7.9
79%
220 Ratings

Content optimization

N/A
0 Ratings
8.0
80%
262 Ratings

Engagement

10.0

NapoleonCat

100%
8.3

Zoho Social

83%
NapoleonCat ranks higher in 3/3 features

Automated routing and prioritization

10.0
100%
1 Rating
8.0
80%
221 Ratings

Customer interaction histories

10.0
100%
1 Rating
8.5
85%
241 Ratings

Bulk actions

10.0
100%
1 Rating
N/A
0 Ratings

Marketing

6.4

NapoleonCat

64%
8.5

Zoho Social

85%
Zoho Social ranks higher in 2/3 features

Campaigns and promotions

6.4
64%
1 Rating
N/A
0 Ratings

Lead generation

N/A
0 Ratings
8.2
82%
161 Ratings

Content marketing

N/A
0 Ratings
8.7
87%
218 Ratings

Channel coverage/integration

10.0

NapoleonCat

100%
9.4

Zoho Social

94%
NapoleonCat ranks higher in 6/7 features

Twitter

10.0
100%
1 Rating
9.6
96%
276 Ratings

Facebook

10.0
100%
1 Rating
9.7
97%
306 Ratings

LinkedIn

10.0
100%
1 Rating
9.5
95%
268 Ratings

Instagram

10.0
100%
2 Ratings
9.3
93%
241 Ratings

Pinterest

10.0
100%
1 Rating
N/A
0 Ratings

YouTube

10.0
100%
1 Rating
N/A
0 Ratings

Google+

N/A
0 Ratings
8.7
87%
176 Ratings

Reporting/analytics

10.0

NapoleonCat

100%
8.6

Zoho Social

86%
NapoleonCat ranks higher in 3/3 features

Campaign success analytics

10.0
100%
2 Ratings
9.0
90%
256 Ratings

Real-time tracking

10.0
100%
2 Ratings
N/A
0 Ratings

Competitor analysis

10.0
100%
1 Rating
8.3
83%
150 Ratings

Account management

10.0

NapoleonCat

100%
8.9

Zoho Social

89%
NapoleonCat ranks higher in 2/2 features

Role-based user permissions & privileges

10.0
100%
1 Rating
9.1
91%
199 Ratings

Mobile access

10.0
100%
1 Rating
8.7
87%
262 Ratings

Attribute Ratings

  • Zoho Social is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.0

NapoleonCat

60%
3 Ratings
9.2

Zoho Social

92%
319 Ratings

Likelihood to Renew

NapoleonCat

N/A
0 Ratings
8.1

Zoho Social

81%
10 Ratings

Usability

6.0

NapoleonCat

60%
2 Ratings
9.3

Zoho Social

93%
173 Ratings

Availability

NapoleonCat

N/A
0 Ratings
9.1

Zoho Social

91%
1 Rating

Performance

NapoleonCat

N/A
0 Ratings
9.1

Zoho Social

91%
3 Ratings

Support Rating

6.0

NapoleonCat

60%
4 Ratings
8.5

Zoho Social

85%
161 Ratings

Implementation Rating

NapoleonCat

N/A
0 Ratings
7.7

Zoho Social

77%
5 Ratings

Product Scalability

NapoleonCat

N/A
0 Ratings
9.1

Zoho Social

91%
2 Ratings

Likelihood to Recommend

NapoleonCat

It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
Daniel Cooper | TrustRadius Reviewer

Zoho Social

The pricing for me is important as well as all the social sites it connects to. Being able to set out a content plan for the coming weeks in one place is really helpful. I had been using other solutions in the past and needed to be able to plan my social activities days or weeks into the future. Zoho lets me do that at a price point I think I can be happy with.
Andrew Maher | TrustRadius Reviewer

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

Zoho Social

  • Zoho Social helps us develop posts, and it facilitates the automated publishing, which is vital in sharing the content we want.
  • Besides, Zoho Social is fruitful in customer engagement plan, where the software manages different accounts, and there is free communications throughout.
  • Finally, there is social media evaluation, monitoring, and analytics, and all of them brings to us an inference that is accurate and digital.
Johnston Mukwi | TrustRadius Reviewer

Cons

NapoleonCat

  • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
  • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
Anonymous | TrustRadius Reviewer

Zoho Social

  • I wanted to use the ability to have Zoho queue the posts, but I wanted to choose the start time of the first post for a few days in the future and I did not find an easy way to set that.
  • I wish there were a box with a cheat sheet of the sizes that each social media platform allows for it's video and pictures in the dialogue box for posting so I can be sure to choose appropriate content.
  • I do think it's a bit expensive, especially for my needs, but I like the ease of use. I will continue to do what I can to get this service discounted until I can no longer afford it.
Amanda Playwythe | TrustRadius Reviewer

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NapoleonCat Editions & Modules

Additional Pricing Details
Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

Zoho Social

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per month

Zoho Social Editions & Modules

Edition
Standard$101
Professional$251
Agency$2001
Agency Plus$3001
  1. per month
Additional Pricing Details
Add Ons Users at $10 / user / month Brands $10 / brand / month

Likelihood to Renew

NapoleonCat

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 8.1
Based on 10 answers
I would not trade Zoho Social for any other app I have seen. I plan on upgrading my service. I also recommend it to clients. I use it as a training aid when I teach classes. It is absolutely the best solution in my opinion. I would not recommend it otherwise
Andrea Raquel | TrustRadius Reviewer

Usability

NapoleonCat

NapoleonCat 6.0
Based on 2 answers
NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
Daniel Cooper | TrustRadius Reviewer

Zoho Social

Zoho Social 9.3
Based on 173 answers
I think it provides good value for money, a streamlined, intuitive, user friendly platform, with lots of features I'm still discovering. The social media publishing is easy and effective to use. We would love to see the monitoring feature included in the basic package but for the price you can't ask much more, really
Martín López Saiz | TrustRadius Reviewer

Reliability and Availability

NapoleonCat

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 1 answer
We've never had a problem with availability
Anonymous | TrustRadius Reviewer

Performance

NapoleonCat

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 3 answers
Excellent performance for what it does. No problem downloading pages on the desktop or mobile. It integrates well with other Zoho products. Outside of Zoho? Forget it.
Anonymous | TrustRadius Reviewer

Support Rating

NapoleonCat

NapoleonCat 6.0
Based on 4 answers
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

Zoho Social

Zoho Social 8.5
Based on 161 answers
Very fast replies all the time with kind support staff who have helped me with a query we sent to them. While trialing the platform they were also very helpful to us allowing us to avail of the extended free trial period and applied this to our account in no time without any difficulty or work on our part.
Anonymous | TrustRadius Reviewer

Implementation Rating

NapoleonCat

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 7.7
Based on 5 answers
Self implementation, so I have to be happy with myself.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NapoleonCat

Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
Anonymous | TrustRadius Reviewer

Zoho Social

I have been using Zoho Invoice for more than a year and I find it really useful. As an IT startup we have few foreign clients and we were looking for an invoicing app/software which has multi-currency feature. As most of the apps like Vyapar, Billbook, etc have the option for invoicing in INR only.
Bijit Sen | TrustRadius Reviewer

Scalability

NapoleonCat

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 2 answers
You can use it for multiple business sizes.
Anonymous | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Maintaining a positive brand image
  • Identifying potential influencers
  • Spying on competitors
Daniel Cooper | TrustRadius Reviewer

Zoho Social

  • I had a month-long delay in launching my website. Zoho Social allowed me to continue to build an audience and anticipation while the website technical issues were worked out.
  • The free trial meant I could give it a good try before spending any of my precious startup budget.
Susan Smith-Harmon | TrustRadius Reviewer

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