What users are saying about
2 Ratings
51 Ratings
2 Ratings
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Score 8.7 out of 100
51 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

NapoleonCat

Great for managing social media campaigns, specifically involving multiple hashtags. Few to zero competitors offer this. That's kind of a niche use, which is why I gave it a four when asked "how likely are you to recommend it." The interface was kind of glitchy, so I might look elsewhere for managing campaigns that didn't require multiple hashtags
Jaeger Shaw | TrustRadius Reviewer

Zoho Desk

It is great for managing general queries, or where all queries independent of the client are similar. If each client needs a specific layout, this might not be a right fit. It is best suited for customer service, maybe project management as well. It works well with different departments independent of each other as well
María Fernanda Cruz | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NapoleonCat
6.4
Zoho Desk
Boolean keyword searches
NapoleonCat
9.1
Zoho Desk
Filtering out noise/spam
NapoleonCat
7.3
Zoho Desk
Sentiment analysis
NapoleonCat
4.5
Zoho Desk
Broad channel coverage
NapoleonCat
4.5
Zoho Desk

Marketing

NapoleonCat
6.4
Zoho Desk
Campaigns and promotions
NapoleonCat
6.4
Zoho Desk

Channel coverage/integration

NapoleonCat
7.3
Zoho Desk
Instagram
NapoleonCat
7.3
Zoho Desk

Reporting/analytics

NapoleonCat
6.8
Zoho Desk
Campaign success analytics
NapoleonCat
5.5
Zoho Desk
Real-time tracking
NapoleonCat
8.2
Zoho Desk

Incident and problem management

NapoleonCat
Zoho Desk
10.0
Organize and prioritize service tickets
NapoleonCat
Zoho Desk
10.0
Expert directory
NapoleonCat
Zoho Desk
10.0
Subscription-based notifications
NapoleonCat
Zoho Desk
10.0
ITSM collaboration and documentation
NapoleonCat
Zoho Desk
10.0
Ticket creation and submission
NapoleonCat
Zoho Desk
10.0
Ticket response
NapoleonCat
Zoho Desk
10.0

Self Help Community

NapoleonCat
Zoho Desk
10.0
External knowledge base
NapoleonCat
Zoho Desk
10.0
Internal knowledge base
NapoleonCat
Zoho Desk
10.0

Multi-Channel Help

NapoleonCat
Zoho Desk
10.0
Customer portal
NapoleonCat
Zoho Desk
10.0
Email support
NapoleonCat
Zoho Desk
10.0
Help Desk CRM integration
NapoleonCat
Zoho Desk
10.0

Pros

NapoleonCat

  • Multi-hashtag searches
  • Customer service
  • Social campaign management
Jaeger Shaw | TrustRadius Reviewer

Zoho Desk

  • Give a basic ticketing platform to resolve queries received through the platform, email, or embedded forms.
  • User-friendly dashboard, which shows all the tickets' statuses.
  • We can embed support form in our websites to get queries.
  • Zoho Desk also supports a basic knowledge-base, which helps us to create FAQs.
  • Connecting with a social network like Facebook.
Anonymous | TrustRadius Reviewer

Cons

NapoleonCat

  • Somewhat glitchy interface
  • Confusing
  • Explaining what different services are provided
Jaeger Shaw | TrustRadius Reviewer

Zoho Desk

  • Integration with email is not the smoothest
  • Escalation rules take into account weekends but not holidays
  • Reports can be a bit confusing
Anonymous | TrustRadius Reviewer

Support Rating

NapoleonCat

NapoleonCat 8.2
Based on 1 answer
Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
Jaeger Shaw | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Alternatives Considered

NapoleonCat

No other program we found allowed for multi-hashtag searching.
Jaeger Shaw | TrustRadius Reviewer

Zoho Desk

Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and it was incredibly difficult. Zoho Desk was much faster, even though there wasn’t much of a filter to use.
Leonard Johnson | TrustRadius Reviewer

Return on Investment

NapoleonCat

  • Allowed us to engage users with a contest that otherwise would have been impossible or required different paramters
  • Easily track the 1000 contest entrees
Jaeger Shaw | TrustRadius Reviewer

Zoho Desk

  • It helped to reduce company's reponse time by letting employees when a new comunication started and who will handle it.
  • It helped to maintain private conversation between organization members to organize what to reply and do for customers.
  • Increased productivity by task assignment and keeping track of the organization data/processes
Miguel Useche | TrustRadius Reviewer

Screenshots

Pricing Details

NapoleonCat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NapoleonCat Editions & Modules

Additional Pricing Details
Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoho Desk Editions & Modules

Edition
Free$0
Professional$122
Enterprise$252
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NapoleonCat
3.6
Zoho Desk
7.6

Support Rating

NapoleonCat
8.2
Zoho Desk

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