Freshsuccess vs. Intercom
Freshsuccess vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Freshsuccess | Intercom | |||||||||||||||
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Freshsuccess | Intercom | |
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Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshsuccess | Intercom | |
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Small Businesses | Intercom Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | Intercom | |
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Likelihood to Recommend | 6.3 (6 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Freshsuccess | Intercom | |
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Likelihood to Recommend | Freshworks Inc | Intercom |
Pros | Freshworks Inc | Intercom |
Cons | Freshworks Inc | Intercom |
Likelihood to Renew | Freshworks Inc No answers on this topic | Intercom |
Usability | Freshworks Inc No answers on this topic | Intercom |
Reliability and Availability | Freshworks Inc No answers on this topic | Intercom |
Performance | Freshworks Inc No answers on this topic | Intercom |
Support Rating | Freshworks Inc No answers on this topic | Intercom |
Online Training | Freshworks Inc No answers on this topic | Intercom |
Implementation Rating | Freshworks Inc No answers on this topic | Intercom |
Alternatives Considered | Freshworks Inc | Intercom |
Return on Investment | Freshworks Inc | Intercom |
ScreenShots | Freshsuccess Screenshots | Intercom Screenshots |