Freshsuccess vs. Strikedeck (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshsuccess
Score 7.7 out of 10
N/A
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…
$79
per month
Strikedeck (discontinued)
Score 4.8 out of 10
Mid-Size Companies (51-1,000 employees)
Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.N/A
Pricing
FreshsuccessStrikedeck (discontinued)
Editions & Modules
Estate
$79 billed annually
per month per user
Estate
$95 billed monthly
per month per user
Forest
$129 billed annually
per month per user
Forest
$150 billed monthly
per month per user
No answers on this topic
Offerings
Pricing Offerings
FreshsuccessStrikedeck (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
FreshsuccessStrikedeck (discontinued)
Considered Both Products
Freshsuccess
Chose Freshsuccess
I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce
Chose Freshsuccess
Natero is specifically built for customer success, other tools are merely capable of some of its functions. A tool like Pendo does a great job at aiding the product manager and helps to identify features and modules that are popular, but this doesn't translate into customer …
Chose Freshsuccess
Can't really say that, at the time I had natero I was evaluating [other] options.
Strikedeck (discontinued)

No answer on this topic

Top Pros
Top Cons
Features
FreshsuccessStrikedeck (discontinued)
Security
Comparison of Security features of Product A and Product B
Freshsuccess
10.0
5 Ratings
15% above category average
Strikedeck (discontinued)
8.5
4 Ratings
1% below category average
Role-based user permissions10.05 Ratings8.54 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Freshsuccess
7.1
6 Ratings
18% below category average
Strikedeck (discontinued)
8.4
5 Ratings
1% below category average
API7.25 Ratings7.33 Ratings
Integration with Salesforce.com7.26 Ratings9.64 Ratings
Integration with Marketo7.01 Ratings00 Ratings
Integration with Eloqua7.01 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Freshsuccess
8.6
6 Ratings
0% above category average
Strikedeck (discontinued)
8.7
5 Ratings
1% above category average
Product usage8.16 Ratings9.45 Ratings
Help desk / support tickets9.15 Ratings8.04 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Freshsuccess
7.1
6 Ratings
14% below category average
Strikedeck (discontinued)
8.7
5 Ratings
6% above category average
NPS surveys7.02 Ratings8.84 Ratings
Sponsor tracking7.01 Ratings9.01 Ratings
Customer profiles7.15 Ratings8.65 Ratings
Automated workflow8.06 Ratings8.05 Ratings
Internal collaboration5.35 Ratings8.04 Ratings
Customer health scoring8.16 Ratings9.45 Ratings
Customer segmentation7.25 Ratings9.05 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Freshsuccess
7.4
6 Ratings
9% below category average
Strikedeck (discontinued)
7.8
5 Ratings
4% below category average
Customer health trends9.16 Ratings8.85 Ratings
Engagement analytics7.06 Ratings8.05 Ratings
Revenue forecasting4.44 Ratings6.22 Ratings
Dashboards9.16 Ratings8.24 Ratings
Best Alternatives
FreshsuccessStrikedeck (discontinued)
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshsuccessStrikedeck (discontinued)
Likelihood to Recommend
6.3
(6 ratings)
7.6
(5 ratings)
Usability
-
(0 ratings)
5.7
(5 ratings)
Support Rating
-
(0 ratings)
7.8
(5 ratings)
User Testimonials
FreshsuccessStrikedeck (discontinued)
Likelihood to Recommend
Freshworks Inc
Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Read full review
Discontinued Products
The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.
Read full review
Pros
Freshworks Inc
  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
Read full review
Discontinued Products
  • Automating tasks within Playbooks
  • Combine multiple sources of customer data
  • Makes it easy to track and review customer status
  • The Customer Support is outstanding - knowledgeable, helpful, responsive
Read full review
Cons
Freshworks Inc
  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
Read full review
Discontinued Products
  • The knowledge base with content and videos is still work in progress.
  • The support team was very responsive, but not consultative. I had to create from scratch most of the time.
  • It was confusing to use.
Read full review
Usability
Freshworks Inc
No answers on this topic
Discontinued Products
I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times.
Read full review
Support Rating
Freshworks Inc
No answers on this topic
Discontinued Products
When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck.
Read full review
Alternatives Considered
Freshworks Inc
I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
Read full review
Discontinued Products
The lower price was why we went with Strikedeck over Gainsight or Totango.
Read full review
Return on Investment
Freshworks Inc
  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Read full review
Discontinued Products
  • Helps in better forecasting of revenue & customer retention.
  • Provides Customer Success specific MIS.
  • NPS survey help gauge customer pulse.
Read full review
ScreenShots

Freshsuccess Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Strikedeck (discontinued) Screenshots

Screenshot of Customer 360 with CustomizationScreenshot of Cohort Analysis and SegmentationScreenshot of Workflow Automation & PlaybooksScreenshot of TasksScreenshot of CalendarScreenshot of Engagement & Usage